My family and I were celebrating a graduation and I made reservations at Preston's months ago - and confirmed three times through phone calls asking different questions about the restaurant. The graduate loves steak and the restaurant's menu offered several kinds. When we arrived, we were not directed towards the restaurant, but towards the inn's banquet room - a huge buffet was set out and we were informed that the restaurant would not be open that evening, instead, there would be a $35/head buffet. At no time, up until the arrival for the reservation, did any of the staff who answered the phone mention this. The food was mediocre - like food at a banquet - there was rice, macaroni and cheese, fingerling potatoes, grilled vegetables, chicken, prime rib, a salad bar in the middle and a dessert table with cupcakes, mousse, and a chocolate fountain. They offered a limited bar menu and listed a bottle of wine available, but did not say who made the wine. So, the option for steak, prime rib, was there, but it wasn't the special celebration we intended. I understand that the inn wanted to optimize its earnings potential and accommodate as many diners as possible, however, the right thing to do would have been to advertise the change in the venue/menu. We will not have the occasion to return to Blacksburg, but I recommend if there is any sort of special event going on (holiday, etc.) that one asks, specifically, what will be available when booking at Preston's.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.