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“price gougers” 4 of 5 stars
Review of Comfort Suites University

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Comfort Suites University
2.5 of 5 Hotel   |   1020 Plantation Road, Blacksburg, VA 24060 (Formerly Hawthorn Suites Blacksburg University)   |  
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Ranked #6 of 9 Hotels in Blacksburg
Rochester
Senior Contributor
26 reviews 26 reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
“price gougers”
4 of 5 stars Reviewed March 21, 2012 via mobile

nice place, but on many weekends they raise price from $100 to $350!!! price goes up whenever college event on, but makes it impossible to be a regular there on business travels. highest jump i've ever experienced!

  • Stayed October 2011
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan D, Guest Relations Manager at Comfort Suites University, responded to this review, March 28, 2012
While it is true that our rates increase for special University events, the very highest rate that we have ever charged or quoted was $289. This year our max rate for football games was $209, and for graduation our highest rate was $259 for a double suite. We realize that these rates are still high for a business traveler, but many of our competitors have rates in the $300 to $400 range and require a three night stay -- not us. We do appreciate your feedback and hope you'll continue to choose us on your business travels.
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119 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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English first
Austin, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed February 20, 2012

I'll start out by saying the front desk staff was great. Good attitudes, helpful, friendly, etc. Also has good proximity to VT. Everything else, however? Not so great. I do quite a bit of business travel and see my fare share of hotels rooms - I'd rate this hotel at the lower end. When I first drove up, I wasn't sure if the hotel was open or closed, as when I looked up at the building, I saw mattresses leaned up against the windows on the top two stories. (I learned they are renovating, but it did not appear this way at first). The room seemed pretty outdated and in need of repair. The TV remote did not work, there were holes in the carpet, the ice machine on my floor did not work. I left for dinner and came back to find the automatic front doors would not open. Another guest and I walked back and forth in front of the doors for about 30 seconds until they finally opened. I asked the woman at the front desk about it and she said they just installed a new door and it'd take a few days to kick into gear. (?) The staff was great, everything else about the hotel was sub-par...with the other options around, I wouldn't come back again.

  • Stayed February 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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Ryan D, Guest Relations Manager at Comfort Suites University, responded to this review, February 22, 2012
Our hotel is currently undergoing a major renovation, scheduled to be completed this April. We are very excited about the new look and the amenities that this renovation will bring. We truly regret any inconsistencies in our product that you may have experienced during this process -- I can assure you that they will all be addressed and corrected. It can be a challenge to meet construction schedules and still maintain the high standard of accommodation our guests expect and deserve, but we are confident that our fully renovated hotel will offer the finest lodging in the area. We hope you will reconsider and give us a second chance -- our wonderful staff would love to welcome you back!
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Penn Laird, Virginia
Senior Contributor
47 reviews 47 reviews
25 hotel reviews
Reviews in 36 cities Reviews in 36 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 11, 2012 via mobile

Always use this hotel when staying in the VT area. Great location to campus. The staff are always very helpful, great room and good breakfast.

  • Stayed February 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Poquoson, Virginia
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 2, 2012

We stay at the Hawthorn for all of the VT Home Football games. It is so convenient to the University and the suite makes it nice if you have a student you want to bring back and visit with. The breakfast (included) is good. We find it comfortable, clean and nice. We have probably stayed there at least 20-25 times now.

  • Stayed November 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan D, Guest Relations Manager at Comfort Suites University, responded to this review, February 22, 2012
Thanks for making us your home away from home! We appreciate you taking the time to post this review -- it's so nice to get feedback from our loyal guests and fellow Hokies. We can't wait to host you again soon.
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WESTERN MASS.
Top Contributor
171 reviews 171 reviews
26 hotel reviews
Reviews in 109 cities Reviews in 109 cities
106 helpful votes 106 helpful votes
5 of 5 stars Reviewed January 9, 2012

We had a smooth and easy late check in on Christmas Day to a wonderful suite for 5 of us who spent 10 hours in the car, for a reasonable AAA rate of $98. The young adults were motivated enough to use the exercise facility, and the full breakfast with 'make your own waffles' was the best we encountered on our vacation. The mattresses were very comfortable, and the whole Inn was kept very clean, and in the Holiday spirit. The only minus is very common in the industry: supplying 4 small bath towels for 5 adults. A beautiful area, away from the highway noise that plagues many franchises.

  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Senior Contributor
48 reviews 48 reviews
11 hotel reviews
Reviews in 24 cities Reviews in 24 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed November 21, 2011

its not a five star hotel but it is a five star experience. Pricey but not any more than the other hotels in its class. You have to give kudos to a well run business that really knows how to take care of its customers/travelers ... even if it means upping the competition for hotel rooms during prime weekends :) This is our favorite place to stay while visiting Tech. From the hot snack at night, to the 24/7 beverage bar, to the strawberries in the AM breakfast spread to the comfortable and spacious rooms you can't go wrong. Its extremely clean and updated, comfortable, quiet, spacious, a great night sleep with nice beds and a good sized bathroom, flat screen TV you can watch from the sitting room or the bed/s, accommodates a whole family comfortably with the pullout couch and beds, really nice staff. We find the location very convenient. BTW the nearby gas station also has great prices (and decent snacks), at least compared to what we are use to.

  • Stayed October 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Richmond, VA
Senior Contributor
27 reviews 27 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed October 18, 2011

We stayed here for a VT football home game weekend. The rates are about 4x what they are any other time, but that is to be expected for a football weekend. But, for $240/night it is looking a little worn. When we checked in, they put an additional $25 incidental charge on our cards. I thought that was a little tacky, but whatever. They have complimentary coffee, tea, etc 24 hr/day in the lobby. But when I inquired as to whether it was fresh, I was told it was a few hours old. But it was still better than the in room coffee, and so it was appreciated. The room was clean, the bed was comfy. My only complaints about the room itself was that we could not get the temp just right - it was too hot all weekend. Also the bathroom has the one switch for fan and light, VERY LOUD, and so I woke everyone up at about 4:30 a.m. The breakfast was very good. Lots of choices, friendly staff. You have to physically check out - no receipt under the door. But, again the staff was very friendly. And they have stacks of local newspapers - even on a Sunday - at the front desk for the guests to help themselves. Housekeeping during the stay could use some work - I don't they did anything but replace the towels, definitely did not even rinse out the bathtub. We'd probably stay there again, but maybe not for the $240 rate.

  • Stayed October 2011, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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RyanMichaels, Guest Relations Manager at Comfort Suites University, responded to this review, October 31, 2011
Thank you for taking the time to review our hotel. We pride ourselves in providing the best accommodations for the money in Blacksburg -- on football weekends or otherwise -- so your feedback is of great value to us. We look forward to having you back!
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Additional Information about Comfort Suites University

Address: 1020 Plantation Road, Blacksburg, VA 24060 (Formerly Hawthorn Suites Blacksburg University)
Phone Number:
Location: United States > Virginia > Blacksburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Blacksburg
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites University 2.5*
Number of rooms: 94
Official Description (provided by the hotel):
Nestled in the Blue Ridge Mountains, Comfort Suites® University offers easy access to Virginia Tech and a host of local restaurants and shops in Downtown Blacksburg, VA. This Blacksburg, Virginia hotel also offers convenient access to US Route 460, making travel to Christiansburg, Radford and Dublin easy. Other nearby attractions include: Smithfield Plantation Museum of Geological Science First & Main Shopping Plaza New RiverGuests of the Comfort Suites University hotel are invited to relax in the indoor heated pool or work out in the fitness center. A variety of outdoor activities including badminton, basketball, tennis, biking, boating, fishing and golfing are also nearby. There is one meeting room, which can accommodate 45 people for banquets and 75 for conferences. Other amenities include: Free wireless high-speed Internet access Free daily newspaper Business CenterYour Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Inn & Suites the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! If you're leaving early, a Your Suite Success™ Grab & Go bag is available for the two hours prior to breakfast.All rooms are either suites or oversized – perfect for families and others needing a little space – and offer a large desk with USB docking station, a flat-screen television with cable, coffee maker, microwave, refrigerator, hair dryer, alarm clock, iron and ironing board. Some rooms feature a sofa sleeper and kitchen facilities.This is a non-smoking hotel.Its perfect location and convenient access to area attractions make the Comfort Suites University a great place for business and leisure travelers in the Blacksburg, VA area. Book a room with us today, we look forward to your stay. ... more   less 
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Also Known As:
Hawthorn Suites Blacksburg University Hotel Blacksburg
Blacksburg Hawthorn Suites
Comfort Suites University Blacksburg, Virginia

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