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“Excellent Customer Service and Comfortable Beds” 5 of 5 stars
Review of Hilton Garden Inn Blacksburg

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Hilton Garden Inn Blacksburg
3.0 of 5 Hotel   |   900 Plantation Rd, Blacksburg, VA 24060   |  
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Ranked #1 of 9 Hotels in Blacksburg
Williamsburg, Virginia
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
“Excellent Customer Service and Comfortable Beds”
5 of 5 stars Reviewed July 31, 2014

My husband and I had stayed at this HGI a couple times previous to my stay this past weekend. But now I feel prompted to write my review. I wish I could remember the desk staff member's name. She checked us in and was quite professional and warmly compassionate. My friend and I had just spent 4 days hiking a challenging 41 miles on the Appalachian Trail. We were a bit grimy and extremely exhausted. Recognizing our weariness, we were quickly given cold bottles of water and all the information we needed to reenter civilization. Breakfast the next morning was delicious. We enjoyed made to order omelettes and I made myself a waffle. There was a wide assortment of very fresh fruit. We loved having fresh strawberries, melon, and pineapple after having only dried fruit and applesauce on the AT. What is especially nice about HGI's breakfast is that you get to sit at nice tables with cloth napkins. And servers attend to your needs and bring you fresh coffee or tea. I much prefer this to the "free" continental breakfasts offered at other places.
Also, during our stay last Saturday night, there was a big family reunion being held at the HGI and there were many families of swimmers staying there due to a big meet in Christiansburg. I must say that all the guests were friendly and considerate. I am a very light sleeper and our room was right by the elevator and I barely heard a thing. It was a peaceful night.
One thing that I forgot to mention to the staff was that the toilet seat in our bathroom was just a little bit loose. I am sure if I had mentioned this, someone would have fixed it. This small flaw is not even bothersome enough to keep me from endorsing this hotel with 5 stars.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy A, General Manager at Hilton Garden Inn Blacksburg, responded to this review, August 6, 2014
Thank you so much for staying with us and for sharing your experience regarding your stay. We are very pleased to hear that you enjoyed your stay with us and for the level of service that you received. We have shared your comments with Rachel and we are very happy to have her as part of our team. Thank you again for staying with us and I hope that we will see you again in the future.
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277 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Any
English first
Mechanicsburg, Pennsylvania
Contributor
17 reviews 17 reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 18, 2014

Our family stayed here during our son's orientation at VT. I couldn't believe it but our shower had mold in the grout. It was gross. And the hotel was noisy. You could actually hear the people walking in the room above us. We have stayed at hilton Garden's before and this one doesn't even compare.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy A, General Manager at Hilton Garden Inn Blacksburg, responded to this review, July 21, 2014
Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with your accommodations at our property. We will take your comments under consideration as we continually work to improve our guest experience. Again, we apologize for the inconveniences and we hope you will consider staying with us in the future.
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syracuse, United States
1 review
5 of 5 stars Reviewed July 14, 2014

Nice Hotel ,my family and I only stayed 1 nite on our way to Orlando.The hotel was excellent clean,quiet,staff was excellent and we will be back to stay again..Beds were very comfortable and the layout of the room was perfect with 5 travelers.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy A, General Manager at Hilton Garden Inn Blacksburg, responded to this review, July 18, 2014
We are very pleased to hear that you enjoyed your stay with us. We look forward to having you as our guest in the future. Thank you for staying with us and for taking the time to share your experience.
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VIENNA VA
Top Contributor
50 reviews 50 reviews
14 hotel reviews
Reviews in 25 cities Reviews in 25 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed July 12, 2014

Spent a night with my family at HGI Blacksburg to tour Virginia Tech (VT) for our older son and it was the best experience for all of us. The hotel is located practically right next to VT and the service was impeccable from the front desk for check-in to the room service and the breakfast staff. We checked in late and it took less than 5 minutes for us to get to our room and four bottles of cold water for a hot summer night. We ordered room service and the food was very tasty and reasonable in price. We ordered grilled catfish entrees with different sides and chicken wings for the little guy and the food was surprisingly excellent for a university hotel. Being HHonors members, we received complimentary breakfast buffet for all four and the cooked to order items were exquisite. The eggs were cooked perfectly for the different ways requested, and the french toast and breakfast potatoes were excellent. The staff truly makes this property a five star in rating and the room was very clean efficient and clean. If our older son decides to attend VT in the next three years, this will always be our go to property when a visit is in order. Highly recommended.

Room Tip: Try to request for highest floor (i.e., 4th floor) as you will be able to hear when foot steps in th...
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy A, General Manager at Hilton Garden Inn Blacksburg, responded to this review, July 14, 2014
Thank you so much for staying with us! We are very pleased to hear that you had a wonderful experience and had the opportunity to enjoy the food from our restaurant. Thank you so much for staying with us and I hope that we have the pleasure of being your hotel of choice should your son choose to attend Virginia Tech.
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Croydon, United States
1 review
4 of 5 stars Reviewed July 10, 2014

Lovely place, friendly staff. Be sure to ask about the Dial-a-snooze feature of the bed. We spent a very bad night on a hard bed, only to find out in the morning that we had the ability to adjust the firmness/softness of the bed.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy A, General Manager at Hilton Garden Inn Blacksburg, responded to this review, July 14, 2014
Thank you for taking the time to share your experience with us. We are happy to hear that you enjoyed the property and found our staff to be friendly. I'm sorry to hear that you were not made aware of our Garden Sleep System beds upon check-in. We receive a lot of compliments on our beds and we do strive to inform every guest of the unique advantages of the adjustable mattresses. Thank you again for staying with us and I do hope we have the opportunity to have you as our guest again in the future.
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Maryland, United States
1 review
4 of 5 stars Reviewed July 7, 2014

For whom that would like visiting Virginia Polytechnic Institute for few days I highly recommend this hotel for singles or family vacation. The bar the restaurant and the breakfast provide decent food and hospitality that there is no need to go somewhere else

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy A, General Manager at Hilton Garden Inn Blacksburg, responded to this review, July 8, 2014
Thank you for staying with us and for taking the time to share your comments regarding your experience. We are happy to hear that you enjoyed your stay and that you enjoyed the food in our restaurant. Thank you for staying and I hope we have the opportunity to accommodate you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
istanbul, Turkey
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 6, 2014

A new, pieceful and accomodating beautiful Hilton hotel at blacksburg! Receptionist Rachel was a great help at all times... Hotel was very clean and silent at all times...I will definitely stay again if I am around Blacksburg in the future...

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy A, General Manager at Hilton Garden Inn Blacksburg, responded to this review, July 8, 2014
Thank you so much for staying with us. We are pleased to hear that you enjoyed your stay with us and that Rachel was helpful. We will be sure to share your comments with her! Thanks again for staying and I hope we have the opportunity to see you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Blacksburg

Address: 900 Plantation Rd, Blacksburg, VA 24060
Phone Number:
Location: United States > Virginia > Blacksburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Blacksburg
#1 Business Hotel in Blacksburg
#1 Romantic Hotel in Blacksburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Blacksburg 3*
Number of rooms: 137
Official Description (provided by the hotel):
Enjoy all the comforts of home while on the road at the Hilton Garden Inn Blacksburg. Complete with refrigerator, microwave, high-speed internet and HDTV, your spacious guest room contains all the essentials for an overnight visit or week-long stay. Adjacent to the VA Tech campus, this hotel is a convenient stop for parents and potential students alike. Forget something at home? The 24-hour Pavilion Pantry has basic health and beauty essentials as well as microwavable meals, snacks and drinks. ... more   less 
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Also Known As:
Hilton Garden Inn Blacksburg Hotel Blacksburg
Hilton Garden Inn Blacksburg Virginia

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