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“Over-all good” 4 of 5 stars
Review of Hilton Garden Inn Blacksburg

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Hilton Garden Inn Blacksburg
3.0 of 5 Hotel   |   900 Plantation Rd, Blacksburg, VA 24060   |  
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Ranked #1 of 9 Hotels in Blacksburg
King George, VA, United States
1 review
“Over-all good”
4 of 5 stars Reviewed March 21, 2014

My particular room smelled a little moldy. The A/C unit only put out cool air and it was 25 degrees the nights I stayed, I had to ask for blankets. Over-all the room was clean, except for mildew around the bottom of the shower unit. Staff very nice and accommodating.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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276 reviews from our community

Traveler rating
    168
    86
    17
    4
    1
See reviews for
117
39
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66
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Any
English first
indianapolis, United States
1 review
5 of 5 stars Reviewed March 12, 2014

Everyone was pleasant and very helpful. Breakfast and bar area very clean and spacious. rooms were clean and fresh. fitness center and pool very nice. Staff went out of the way to make sure everyone was taken care of. Coffee, Tea and hot chocolate complimentary! breakfast was reasonable and pleny of selections to choose from. overall an excellent hotel!

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blacksburg, VA, United States
1 review
2 of 5 stars Reviewed March 4, 2014

The hotel conditions reflected very high traffic and wear. Some examples included peeling wall paper, old carpet along with missing floor trim. I alos had security concurs with the room door failure to properly swing all the way shut and latch upon entry and exist. I found myself having to pull and push the door hard to ensure proper latching. The hydralic cylinder on the door closure mechanizism caused considerable waiting and waiting when entering or leaving the room and then i had to push and pull hard on the door to finally get it to latch.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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HGIbburg, General Manager at Hilton Garden Inn Blacksburg, responded to this review, March 6, 2014
Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with the condition of our property. We are in the final stages of renovations which will be completed later this month. We will take your comments under consideration as we continually work to improve our guest experience. Again, we apologize for the inconveniences and we hope you will consider staying with us in the future.
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Dallas, Texas
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 1, 2014

We checked in late and were ready for a warm shower and comfortable bed. We were very satisfied with our room!

We received exceptional service at this location. Special thanks you to Phillip(?), the FOM for assisting and correcting the billing error due to communication.

Hotel is located only a mile away from Virginia Tech. We will be definitely back to Hilton Garden Inn Blacksburg!

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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HGIbburg, General Manager at Hilton Garden Inn Blacksburg, responded to this review, March 6, 2014
Thank you for taking the time to share your experience with us. We value guest feedback and I'm pleased to hear that you enjoyed your stay with us and that Phillip was able to assist you. Thank you for staying with us and we hope that we can accommodate you again should you return to Blacksburg.
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Jonesborough, Tennessee
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
Reviews in 22 cities Reviews in 22 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 23, 2014

I was in Blacksburg on businesss at Virginia Tech for two nights. As with all HGI hotels, this hotel was exceptional. The room was exceptionally clean, well appointed, comfortable and inviting. The restaurant downstairs was great. Each night I enjoyed a great meal (one night a simple yet tasty burger, the second night a bowl of noodles topped with steak).

The location in relation to VT make it a great choice.

Anymore when I travel, HGI hotels are the default first hotel I look for. They are all exceptional, just like this one.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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HGIbburg, General Manager at Hilton Garden Inn Blacksburg, responded to this review, March 6, 2014
We are pleased to hear that you enjoyed your stay with us and we want to thank you for your loyalty to the HGI Brand. I am glad to hear that the accommodations were what you have come to expect from our brand and that you enjoyed dining with us. Thank you for staying with us and it would be our pleasure to serve you again should you return to Blacksburg.
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Top Contributor
67 reviews 67 reviews
63 hotel reviews
Reviews in 47 cities Reviews in 47 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed February 23, 2014

I have stayed many times in Blacksburg, and I found the Hilton Garden a fine place compared to many of its competitors. The check-in was fast, the woman at the desk friendly. The rooms typically of other Hilton Gardens (reliability and consistency are important for business travelers like myself). The first day we were there, they did not offer lunch, although they have a restaurant, but they did provide breakfast each day where we had the usual fare but also omelettes of your choosing. For those visiting Virginia Tech, you're practically next door.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIbburg, General Manager at Hilton Garden Inn Blacksburg, responded to this review, March 6, 2014
We are pleased to hear that you enjoyed your stay with us! Thank you for taking the time to share your experience while staying at our hotel. Our restaurant is open for breakfast and dinner and we hope that you will take advantage of our evening service the next time your travels bring you to Blacksburg. Thank you for staying with us and I hope that we will see you again soon!
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Winston Salem, North Carolina
Top Contributor
174 reviews 174 reviews
65 hotel reviews
Reviews in 93 cities Reviews in 93 cities
118 helpful votes 118 helpful votes
2 of 5 stars Reviewed February 22, 2014

Because this is a Hilton hotel, I never thought to seek and read reviews before booking a room here recently while attending a conference at Virginia Tech. I really wish I had. Check-in was easy and fast, and the front desk staff were super, but I was on the second floor, right in the middle of a construction zone. There were even tools left outside my room when I first arrived. There was writing all over the wall and the floor outside my room clearly hadn't been vacuumed in a while. It was pretty uncomfortable.

It got even more uncomfortable the first morning, as I was getting ready to head out, when a gentleman opened my room door. Thankfully, I'd secured the door with the extra security latch, because he had a key to enter, and didn't knock. (?!?) I guess in a construction zone, every room, with or without guests is free reign? I immediately told the concierge and he said he'd take care of it, but I'm still unclear why they needed to be inside my room to begin with, and why they didn't knock, especially before 8am? Do the hotel staff not communicate with construction workers to let them know where the guests are staying? Or was I put in a room that should have been off-limits during the construction?

On top of the discomfort of being in the middle of a construction zone, the beds were super stiff. Also, the nightstand between the beds had a warped layer of wood on top, so I couldn't place anything on it without it sliding off.

On a positive note, the fitness facility was great, with several cardio machines and free weights.

Because of being put in a construction zone with no warning, and the complete lack of security for guests, I will never return to this hotel, and can not recommend it to anyone else.

  • Stayed February 2014, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIbburg, General Manager at Hilton Garden Inn Blacksburg, responded to this review, February 25, 2014
Thank you for your review. We are so sorry for all of the inconveniences you encountered during your time with us. We've addressed our team in regards to your review and the necessary actions have been taken. Again, we apologize for the issues and we hope to have another chance to serve you in the future.
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Additional Information about Hilton Garden Inn Blacksburg

Address: 900 Plantation Rd, Blacksburg, VA 24060
Phone Number:
Location: United States > Virginia > Blacksburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Blacksburg
#1 Business Hotel in Blacksburg
#1 Family Hotel in Blacksburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Blacksburg 3*
Number of rooms: 137
Official Description (provided by the hotel):
Enjoy all the comforts of home while on the road at the Hilton Garden Inn Blacksburg. Complete with refrigerator, microwave, high-speed internet and HDTV, your spacious guest room contains all the essentials for an overnight visit or week-long stay. Adjacent to the VA Tech campus, this hotel is a convenient stop for parents and potential students alike. Forget something at home? The 24-hour Pavilion Pantry has basic health and beauty essentials as well as microwavable meals, snacks and drinks. ... more   less 
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Also Known As:
Hilton Garden Inn Blacksburg Hotel Blacksburg
Hilton Garden Inn Blacksburg Virginia

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