Let me start by saying that I have limited experience with Thai food, so I can't vouch for authenticity. We've eaten at Cafe de Bangkok 4 or 5 times over the past five years, and we've always been pleased with the flavor and quantity of the food. They are accommodating as far as vegetarian and gluten-free options, and will cheerfully find out about and modify ingredients for you. Unfortunately, every time we've gone it has taken an undue amount of time to be served. We went to eat there last night and arrived about 8:15. In the main dining room there were four or five occupied tables. Ten minutes to get seated, 5 or 10 minutes to place our orders, another 10 minutes to get our water, and then...nothing. We talked, drank our water, waited some more. Around 9:00, I noticed that there were 4 tables of customers left - one couple was lingering, their dinners finished. At the other three tables, ours included, NO ONE HAD FOOD. Everyone looked a little strained. How can you have a restaurant where no one has anything to eat? No explanation or apologies from the wait staff. Our appetizers were brought out at about 9:10, our dinners 10 minutes later. We always enjoy their food, but unless I read about dramatic changes in staffing or management we will not return unless it's for takeout, and even then I'd plan for it to take a good hour or so after placing the order to get it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 4, 2013
I'm sorry to hear you've experienced such slow service when dining with us, Joanne. Especially since you enjoy our food so much. I know some time has passed, but we're just getting active on TripAdvisor. We've been working hard to provide our customers with more efficient service and your feedback will prove helpful as we move forward. I hope you've given us another chance since, we'd hate to lose you as a customer!
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Cafe de Bangkok Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.