My wife and I stayed here during a visit to our son in the middle of the week, who attends Virginia Tech. I must say, I was impressed. It didn't start as well as it ended. We checked in on a Friday, around 7 pm or so. The girl at the front desk at the time was mediocre, nice enough, but just did her job and sent us on our merry way. Once we got to our room, we were pleased with the view of the mountains and the condition of the room. It smelled nice and the king bed was very comfortable. The bathroom was sparkling!! The pictures in the frames were a little outdated, however, it didn't take away from the cleanliness or overall satisfaction of the room. The morning after we arrived, we went downstairs to the lobby and dining area, which was a LITTLE SMALL, however.... the food was prepared wonderfully. They served FRESH biscuits, sausage, eggs, bagels, pastries, cereal, etc.... all together a wonderful selection. Something for everyone!! And I have to say, the young lady attending to the breakfast, I believe she said her name what Christen, was to say the LEAST, exceptional. She made our morning. Upon checkout that morning, everything was quick and easy. The other young lady at the desk, Tiffany, was extremely pleasant, and made sure that we left with peace of mind and a desire to return. And as far as the staff in general, although we didn't have AS MUCH interaction with the others as we did with the two young ladies the morning we checked out, they were very helpful and accommodating. Our housekeeper made sure we had everything we needed to make our stay comfortable and relaxing. I'll tell you... we didn't have to worry about a thing. We certainly didn't expect such extraordinary customer service!!! The entire staff was great, but our experience with Tiffany and Christen topped all other hotel stays alone. I recommend them and this hotel 100%!!
Rooms on the mountain side of the hotel make for a beautiful sunrise!!
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