I recently married at the Rosemont and it's a beautiful property.
My grandmother was handicapped and this was mentioned; however,
a ramp that was suppose to be set up was not upon their arrival. My
grandmother is a trooper so she walked up the steps. A communication error
I'm sure but there are a lot of steps so if anyone needs assistance make sure to mention it
ahead of time (and the only room on the main level is the Roosevelt so ask for that one).
I only had contact with Michael, the wedding planner, throughout the process, and
we enjoyed his suggestions.
The decorations, rooms, and environment were beautiful. We lucked out and had an amazing August day in the 70's. Everyone thought the Rosemont was so charming, presidential and amazing. Unfortunately, the Officiate (recommended by the Rosemont) for the wedding ruined the experience. They recommended a Pastor John Lyttle. My husband and I worked on the wedding ceremony for days....and sent him the entire ceremony and asked if this was something he was comfortable with - he said yes. We were told he had done many types of weddings in the past so we were not concerned. We added a children's ceremony since we were going to be a blended family for example.
On the day of the wedding - it was obvious that he was not prepared -
He skipped our entire Foundation of the Wedding and then decided to use his own benediction
instead of the one that we wrote for him to read. In turn, this offended 1/2 the wedding party
that was Jewish and some of the non-denominational Christians in attendance. We
worked diligently to put together a very 'neutral' ceremony that would include our
beliefs but not offend any others. At the last second he folded his book and said he hoped we
didn't mind him doing his own benediction and before you know it - he was doing the holy
trinity for a Jewish family. We would recommend the establishment but go with your own
Reverend/Pastor/Rabbi because John Lyttle bumbled through the papers and was not rehearsed and ad-libbed where it was uncalled for - at this point I am still so frustrated that I haven't asked the Rosemont for my money back for the Reverend that they recommended and added to the bill - but there just isn't an excuse for that because it was the MOST important part of the wedding (our vows) and it still makes me upset (and my husband because he feels bad that he didn't stop the Reverend from doing his own thing). It was obvious the Reverend had his own belief system and made sure to throw it in the wedding whether we 'believed' it or not. It really
Choose the Roosevelt Room for space or make sure to ask ahead for the rooms that have showers and no...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
It was our pleasure to host your very beautiful and very special wedding at Rosemont. You, your new husband, and your families were wonderful and we are so pleased to have you as a part of the Rosemont “family”. We appreciate your kind words about the beauty of the manor, the assistance and suggestions you received from our staff throughout the process, and the favorable comments you received from your guests.
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We offer our sincerest apologies, as we have done in person, for the issue with the ramp. It is difficult to determine when and where the communication breakdown occurred during the planning process, because we do have a ramp available and are always more than happy to make sure it is in place when needed. We are very sorry that this detail was overlooked, and we are glad that your grandmother was able to navigate the manor and property without incident. We enjoyed meeting her and talking with her at the wedding and we applaud you for thinking in advance about her needs. The safety of our guests is of the utmost importance to us, and we would never knowingly miss an opportunity to provide assistance in this area.
Secondly, we appreciate you bringing the concern with Mr. Lyttle to our attention on the evening of your wedding, as well as via email in the days that followed. As you mentioned in your review, the reason we suggested John to you as a possible officiant for you to interview, is because he has performed many different types of ceremonies here at Rosemont, and we have never before had a situation where he did not follow through with the couple’s wishes. So naturally, we took your feedback very seriously, and began following up with John immediately to determine what happened.
It is our understanding that in conducting the ceremony, he mistakenly overlooked some of the wording you had graciously provided for him and unintentionally went to a different protocol that was neither desired nor appropriate. Simply put, John feels just terrible about this accidental lapse, and never meant to step on your beliefs or impose any of his own. At the time of this response, John has provided to you a full apology, in writing (see copy below), and has requested that we return to you the full amount that you paid for officiant services. We do so wholeheartedly, and we apologize, again, for the distress that this caused to you and your families.
As I mentioned before, your event was lovely, your group was a joy, and we are honored to have been a part of your special day. We sincerely hope that these two issues will not overshadow what was otherwise a fabulous couple of days as your family celebrated here at Rosemont and enjoyed extended, memorable time together.
William “Biff” Genda
Copy of Mr. Lyttle’s letter to the bride and groom:
As the Officiant who presided over your wedding ceremony, I wish to whole-heartedly apologize to you both. I, in no way, intended to offend you two or the members of your families by the manner in which I conducted your wedding service. I received the wedding service script which you sent, read it over many times and attempted to include every feature for which you asked. Being an informal person, I did attempt to be a little more informal and, in hindsight, that was a mistake. I, in all honesty, did not intend to offend either of you or the Jewish members of the gathering when I used a benediction that included the "Father, Son and Holy Spirit". I sincerely apologize for not using your benediction.
What is done, I cannot undo, but I do wish to apologize and ask for your forgiveness for the distress that I caused. I have requested that Historic Rosemont Manor return to you the funds that were collected for my compensation. I assure you that, in the future, I will confer with every bride and groom and I will strictly follow their instructions as to the degree and type of religious references they wish to include in their wedding service. Please do not allow any short-comings on how I conducted your ceremony to color the manner in which you view Historic Rosemont or its fine staff. It is my fervent wish and prayer that you will be able to accept my sincerest apology and that you both enjoy a long and happy marriage.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.