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“They're Lucky There's No Competition” 1 of 5 stars
Review of Super 8 Bedford

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Super 8 Bedford
2.0 of 5 Motel   |   842 Sword Beach Lane, Bedford, VA 24523   |  
Hotel amenities
Ranked #2 of 4 hotels in Bedford
Virginia Beach, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“They're Lucky There's No Competition”
1 of 5 stars Reviewed May 24, 2014

Needing a place to stay for the night in Bedford, VA for my large family, we booked two rooms through Priceline. Once booked, we called the hotel directly and asked for two non-smoking rooms with two double beds in each (as is our custom when dealing with Priceline.) We were assured that would be no problem.

Upon arrival, my wife was told that we had two king rooms. My wife explained that she had called and specifically asked for two double rooms (preferably adjoining) since we are a large family and was told that would not be a problem. The openly hostile desk clerk/manager said that all we had was two kings, and that she would "upgrade" us for $15 per room. Keep in mind that there were about five cars in the parking lot, so the hotel was virtually empty. When we got to our "upgraded" rooms, we quickly realized that they reeked of smoke. I returned to the clerk and asked if we could have non-smoking rooms. She told me that we had requested smoking rooms. I firmly told her that we would have never done so. Rather than just switching us, she made a huge point to defend that we HAD requested smoking rooms. I stood my ground, and eventually, she moved us to non-smoking rooms, but made a point to tell me that she was doing it only as a favor, and that she didn't have to do it, since we had "requested" smoking.

This lady has no clue about customer service. She could have accommodated us from the beginning and gained a positive review. Instead, she would rather have $30.00 and feel that she is benevolent.

Fortunately for her, there are no other hotels within 20 minutes of there. But next time, I'll make sure to drive the extra distance.

  • Stayed May 2014, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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123 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Williamstown, New Jersey
Senior Contributor
35 reviews 35 reviews
24 hotel reviews
Reviews in 27 cities Reviews in 27 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed May 24, 2014 via mobile

It's a clean room with a nice bed and good shower. That's really all you need for a budget hotel. The only problem I have here are the stains in the ceiling of the bathroom. A very strange noise that occurs periodically. Can't explain what it is but it sounds mechanical. And the towels are not the best. But for the money it was worth it. I would come back and stay here again.

Stayed May 2014, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 4, 2014

Basic, decent, clean. We had non-smoking room. Hallways smell of smoke, and front reception area smells like smoke, so we used side door to go in/out. Front desk staff not friendly. Breakfast was all carbs: packaged danish, bagel, waffle, instant oatmeal, cereal. No fruit, nothing else. Would stay again, because other chain hotel in town didn't get good reviews. Just a clean, basic hotel, no frills.

  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Super 8

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norfolk, Virginia
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed March 24, 2014

Our room was clean and comfortable, but unfortunately we couldn't sleep because we were right across from the ice maker and the lobby.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Super 8

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Super 8 Bedford

Address: 842 Sword Beach Lane, Bedford, VA 24523
Location: United States > Virginia > Bedford
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #2 of 4 hotels in Bedford
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Bedford 2*
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Hotels.com, Orbitz, Expedia, Booking.com, Wyndham, Tingo, BookingOdigeoWL, Despegar.com, Priceline, Agoda, Venere and Otel so you can book your Super 8 Bedford reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Super 8 Bedford Hotel Bedford
Super Eight Bedford

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