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“Disappointing Stay” 2 of 5 stars
Review of Sugarbush Inn

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Sugarbush Inn
1840 Sugarbush Access Rd, Warren, VT 05674   |  
Hotel amenities
Ranked #7 of 7 Warren B&B and Inns
Hertfordshire
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
“Disappointing Stay”
2 of 5 stars Reviewed December 30, 2012

We have been undertaking a tour of New England staying in the cheapest and generally most low budget accomodaition we can find. The night we spent in Warren was actually the most expensive hotel of our trip and the most disapointing.

We were on the second floor and there is no lift. The car park was full of snow which had not been cleared and the walk to the car was icy and dangerous.

We arrived and there were kids everywhere. They were running around the corridors, leaving bags everywhere, which we tripped over. Shouting and generally having a great time. Good for them! However after a long drive I just wanted a good nap and some peace, but they were running up and down the corridors. There didn't seem to be parents around so i assume they were here at ski camp or something similar?

We also discovered that our bedroom adjoined 2 other rooms on either side of us that were occupied. These doors were not locked and couldn't be locked. So we wedged chairs up against them and had to carry all valuables with us out and about. This should have been explained before we booked. Obviously rooms for families.

Then my girlfriend went for a shower only to discover there was no hot water. We tried for a while with no luck. Finally phoning reception, maned by a young nervous girl. She said there had been a few complaints and the engineer was looking at the boiler. An hour later and no phone call from the staff to apologies or explain the water came back on. By which time we were late fro our dinner reservation down the road.

All in all, disappointing. The area is however beautiful and great if you want to ski - which actually i dont (because i cant) but as part of our road trip it was a nice area to visit.

I guess there isnt much choice for cheap accommodation in this area so theres not much competition for the hotels to keep high standards.

I must say the breakfast was good though. They recently had a new chef start and she cooked a very nice fresh biscuits and gravy (A southern dish I understand)

Room Tip: Get a room without adjoining rooms!
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  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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32 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Italian first
  • Any
English first
NYC
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 25, 2012

We have been coming to Sugarbush Ski resort for 22 years. We have always rented condos and houses of varying accommodations. Our last resort location was a total fiasco at the Sanctuary on Blueberry Lake. It was a disaster so we were very cautious and decided to take 10 indivdual rooms at the Sugarbush Inn. It has been extremely pleasant: service, rooms, breakfast, common area are great for socializing with family and friends.
It is very comfortable, very Vermont, warm and cozy. All rooms are clean and very comfortable.
One issue not handicapped accessible and you need to carry bags upstairs-good workout to prepare for skiing.
Might need to remind them re daily maid service.
Great access to mountain-either car or shuttle.
Health club access for kids is great.
This is a real Vermont White Christmas with friends and family.
Thank you to all the Sugarbush Inn staff and especially Lee and Devon who handled many changing reservations and accommodations.
If you want fancy and modern 5 star do not come here
For price amazing value and ammenties

Room Tip: all rooms are similar vintage Heat good in many rooms
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed October 4, 2012

My husband and I had a reservation for the Sugarbush Inn to attend a class reunion. When we arrived the lobby was most shabby - tattered and stained sofas, bad carpet. The older gentleman at the registration desk did not seem to want to talk with us about any amenities the Inn offered when I asked about coffee, a gym, a place to eat, etc.

When we arrived in our room it was even worse. It was very outdated, one dismal picture on the wall, tiny room - ugh. Considering their prices I was most surprised at how bad the place was.

We actually moved our reservation to the ClayBrook, which is a "sister" hotel to the Sugarbush. That's how bad it was...

  • Stayed September 2012, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampstead, Maryland
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed October 3, 2012

We are here for the week on a bus tour to see the autum leaves. This hotel is terrible. It is in need of repair. The ceiling is falling, the carpet is a mess. It is hot-they are having problems with the heating system and said we should open our windows. But it is raining. They offered us box fans As for the breakfast-I would even go to a McDonalds if there was anything near here. Very very poor. No coffee available prior to 7:15. No fresh fruit. Ran out of juice. Really? I would not recommend this even Asa last resort. Shame on the owners.

Room Tip: Go to a different hotel
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  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed July 12, 2012

I stayed for one night in July for the marathon in Waitsfield. This was the only place that advertised one night stays. It also mentioned that the joint is not air conditioned. What I did not know is the inn is closed during the summer, and only opens up to accomodate the runners. Being closed up for so long made my room unbearbly hot. Even with windows and doors open all night, it did not get below 80 degrees- making for a miserable nigth of sleep. The tv and cable system are circa 1980 and the furniture and carpet are circa 1950. I wish I would have called around to other B&Bs to see if they would take a one night stay. I would hate to stay here during the busy season, the walls are paper thin and the floors very loud. I doubt many guests get a good night sleep any time of year.

  • Stayed July 2012, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Top Contributor
51 reviews 51 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed July 11, 2012

We stayed here for Saturday night in the summer for the Mad Marathon. The inn was nice. In our room was a queen bed with a twin bed and another pull out twin mattress. The queen mattress was a bit soft and sagged in the middle. The bathroom was a nice size with a heat lamp in the ceiling for the winter. We stayed at the end of the corridor, so we had windows on two walls. Most of the rooms have access to the outside patio that connects to all the rooms. It is convenient, especially if you want to socialize outside. Its works best in the summer, not in the winter.

The room we were in had a door to connect to the other room. I am unsure if there is a lock on the other side, but we were concerned that people in the next room could unlock the doors and come into our room. We were just hoping they wouldn't try it or require a key from the front desk.

The inn is connected to a small grill restaurant that is only open in the winter, so it was not open when we were there. On the second floor, there is a coin operated pool table with a small bar, and a few other indoor areas to congregate. It would be a nice place to stay and socialize with others in your party in this inn.

There does not seem to be a pool or hot tub at this inn. They are in the fitness center up the road but in the summer they close early. I am not sure about their winter hours.

  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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highland falls
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 16, 2012

sugarbush mountain is a great place to ski but sugarbush inn is not a great place to stay. the owners/operators of that hotel need to get out the cleaning supplies, paint, new furniture, wall paper, ceiling tiles and new carpeting and get to work because the hotel is seedy and dirty. the carpets are loose and the furniture is stained, scratched, broken and worn out. the place looks like an old nursing home that tries to stay clean and orderly but is steadily sliding backwards. the building's clapboards and the deck railing/flooring on the upper level porch are paint chipped and rotting.

aside from the poor physical condition of the place, there are other problems. there is no staff on duty after about 10 o'clock at night so they leave an envelope at the front desk for customers with instructions as to how to find your room and then request that you call them and tell them that you have arrived!!!! there are no luggage carts and no elevator so if you are on the 3rd floor, be prepaired for the climb up. how would one know if there was an elevator? there are no staff there at night to tell you if there is an elevator!!! the alledged breakfast that is provided is minimal and is often not stocked with enough juice or coffee, let alone rubber eggs and overcooked bacon. furthermore, if you are a skier, don't expect to eat breakfast so you can get to the mountain early because the paltry breakfast provided isn't available until after 7:30 am.

none of this is a big deal in the overall scheme of life but this hotel is way, way too expensive for what you get. we stayed for 2 nights and were told this was a bargain at $120/night! i can't imagine what rate they get away with gouging customers during the weekends. the bar and restaurant ("the grill") are not opened on weeknights. finally, the wifi is hit or miss; sometimes it works and alot of the time it does not. its a hotel that has seen too many tour buses carrying too many tourists and management doesn't really care as long as the bodies keep moving through and paying the overpriced room rates. do not stay here. it is a rip-off.

Room Tip: i wouldn't provide a potential guest directions to the place let alone suggest how to choose a g...
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  • Stayed March 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Sugarbush Inn

Address: 1840 Sugarbush Access Rd, Warren, VT 05674
Location: United States > Vermont > Warren
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant
Hotel Style:
Ranked #7 of 7 B&Bs / Inns in Warren
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
Experience the charm and hospitality of our country inn. Choose between a relaxing evening reading in the library or a chat by the sitting room fireplace. Our floors creak and our fires crackle and we wouldn't have it any other way. The Inn features rooms with private baths, cable TV, and breakfast. Dinner available Thursday - Saturday (in season). The Inn is less than one mile from the Lincoln Peak Slopes of Sugarbush, on the shuttle route. ... more   less 
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Also Known As:
Sugarbush Hotel Warren
The Sugarbush Inn

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