Along with many other families that arrived around the time we did (roughly 7 PM on a recent, cool Sunday evening in mid-August), we were put on a wait list and told we'd get a table in 30 minutes, maybe 60 at worst. After an hour I asked how long we'd still have to wait. "A table should be ready shortly," they told me. Half an hour later and fuming, I asked again. Same answer: shortly. Witnessing others who were similarly screwed and who pressured the table assigner, I blew my stack and finally got a table -- after a frustrating 2 hour wait. My party had considered ditching our quest, but stuck with it when we realized that most other nearby restaurants were too far away and likely would be closed due to the late hour if we tried them. Bottom line: Flatbread misled us and shut us out of alternatives. When we were finally served we were too angry and flustered to enjoy the experience. We saw other families that were similarly screwed and looking glum. To its credit, Flatbread reduced our bill. But that didn't do the trick. We'll never go there again. Flatbread should have known our wait would last an extremely long time and thus should have told us so that we could find another restaurant.
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