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“Best Resort in Vermont” 5 of 5 stars
Review of Basin Harbor Club

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Basin Harbor Club
3.5 of 5 Resort   |   4800 Basin Harbor Road, Vergennes, VT 05491   |  
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Ranked #1 of 1 Hotels in Vergennes
troy, ny
1 review
2 helpful votes 2 helpful votes
“Best Resort in Vermont”
5 of 5 stars Reviewed January 22, 2013

Basin Harbor is a family run resort with a world class golf couse, a great lake (Lake Champlain), beach, pool, movies, boats to rent, waterski fun, fishing, beautiful rooms, breakfast, lunch and dinner, a landling strip--what more could you want? Not a thing.

Room Tip: families can rent cottages that house a dozen or more
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
apb329, Owner at Basin Harbor Club, responded to this review, January 29, 2013
We love superlatives! We're so glad you had an enjoyable visit, and look forward to your return.

Pennie Beach
Fourth Generation Host
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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279 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
New York City, New York
Top Contributor
71 reviews 71 reviews
37 hotel reviews
Reviews in 40 cities Reviews in 40 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed November 19, 2012

We had a chance to spend a week at basin harbor over labor day weekend week. It was a wonderful experience with great food and activities. The kids program is amazing, with activities morning, noon and night if interested. We found most of the staff to be helpful and accommodating, though it was evident they were looking forward to the end of the summer. The grounds were well maintained, the pool area could use updating but the tennis facilities were in great shape. The property is incredibly dog friendly and our golden retriever probably had the best time of anyone in the family. I did find a few extra charges on my bill at check out that were removed, it was more annoying than anything.

Room Tip: Try to get a lake view cabin.
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  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
apb329, Owner at Basin Harbor Club, responded to this review, January 29, 2013
Thank you for choosing Basin Harbor for a Labor Day get away. Dogs always have a great time here, and we're glad it's people had fun, too! Thanks for letting us know.

Pennie Beach
Fourth Generation Host
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
north of scotland
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed November 5, 2012

I stayed here for 3 nights as part of a coach tour of New England in the Fall. Would have loved to have stayed longer to appreciate the area more fully. This is a wonderful hotel although it was getting towards the end of the season and staff were starting to appear jaded. Our rooms were cabins dotted around the huge estate on the shore of Lake Champlaine. A more beautiful outlook would be hard to achieve. The cabins were very comfortable and to go anywhere in a hurry, all you had to do was call '0' on the telephone and ask for transport to take you where you wanted to go. Along came a gold buggy and they whisked you to your chosen destination on the estate within minutes. Fantastic.

The breakfasts each day were a sight to behold. I have never eaten so much fruit in the morning as I did when I was there. All in all, this is a great place to spend some time.

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
apb329, Owner at Basin Harbor Club, responded to this review, January 29, 2013
We're so glad to learn that you enjoyed your visit with us this past fall. You're right that there is a lot to do and see in our small state of Vermont, and we hope you'll make a return visit soon. Thank you for staying with us!

Pennie Beach
Fourth Generation Host
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed October 26, 2012

I had a terrific stay with extended family at the Basin Harbor Club. The place is beautiful - the grounds, the buildings, the setting are all breath-taking. The entire resort has a sort of faded elegance I actually get a kick out of - old money stays here (not referring to myself). Lots of blue blazers, khaki trousers and gin & tonics after 5 pm. Ralph Lauren before Ralph Lauren, if you know what i mean. If you want Egyptian cotton sheets and a jacuzzi in your room, forget it. The high point: this place is paradise for kids. The recreational options, and the ease of getting bikes, boats, and a smashing barbecue, just to name a few, are terrific. The low point: do not, under any circumstances, eat at the Red Mill restaurant, one of the dining options. The food is deplorable, and the staff seem to all have flunked out of charm school. (The main dining room is the exact opposite experience.) Also, take the time to explore Vergennes - if you want post-card perfect quaint, this is the place. I'd go back without hesitation - jumping into Lake Champlain off of Basin Harbor's diving board is an experience not to be missed.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
apb329, Owner at Basin Harbor Club, responded to this review, January 29, 2013
How nice that this extended family enjoyed their time together at Basin Harbor this summer. Actually, several cottages do have jacuzzi tubs, but the guest is correct that kids have a blast with all there is to do. We're sorry they did not have a good experience at the Red Mill, but glad to know they enjoyed the food and service at the Red Mill. Thank you for your feedback.

Pennie Beach
Fourth Generation Host
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 26, 2012

We stayed here as part of a tour of New England. We were mainly disappointed to be put in the attic rooms of the lodge rather than a cabin - single beds and limited ceiling height for anyone over 5'4". The grounds were lovely and game facilities were good. I have never been served so quickly in a restuarant in all my life - four courses in less than an hour must be a record - and chronic indigestion followed. Watch out for the 20% on the bar bills too. We had been so looking forward to our stay and came away feeling rather cheated.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
apb329, Owner at Basin Harbor Club, responded to this review, January 29, 2013
We were so sorry to learn of this guest's unhappiness with the room and speed of food service after the fact (we closed for the season on October 21st). The guest didn't mention whether s/he had asked to be moved to another room or cottage, but we'd have been glad to show alternate accommodations if they were available. It is too bad that the guest didn't ask the server to slow down the pace of service at the meal. It is so easy to address difficulties when they inevitably occur, and so hard to offer adequate apologies after the fact. Thanks for letting us know about your visit nonetheless.

Pennie Beach
Fourth Generation Host
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed October 22, 2012

We stayed here one night on a hiking trip through Vermont and loved the place. The "room" was a cabin immediately adjacent to the lake with its own deck, 2 bedrooms, 2 bathrooms, and a small living area with fireplace. The grounds were lovely and immaculately cared for, decorated for Halloween with lots of pumpkins. The dining room is semi-formal in the evening, which is a nice break from the jeans/hiking boot ensembles we wore all day, and the food was excellent. When it rained after dinner, they provided a driver back to the cabin, if you wanted it. My husband was ready to give up the hiking and move in.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
apb329, Owner at Basin Harbor Club, responded to this review, October 25, 2012
Thank you for your kind words - we're pleased to be a respite from hiking any day!

Pennie Beach
Fourth Generation Host
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed October 22, 2012

As part of the bridal party for a couple who choose to marry here, I had no choice but to stay at the Basin Harbor Club. The place looked great from the sites and reviews but my experience there left me very disappointed. We checked in, which took an inordinate amount of time, and went to our cabin to quickly change for the rehearsal dinner. Right as we were racing out the door, another guest knocked to say that they were staying in that very cabin. We explained that we were given the keys and had checked in. This happened once more before I called the front desk to inquire about the situation. The woman to whom I spoke did not once apologize for checking us in to the wrong cabin and quite frankly was unhelpful. We had to quickly gather our things and move to another cabin making us late to the rehearsal dinner. Not once during our stay, did anyone apologize or acknowledge the mistake. When I reported as much to the club, after we had left, I received an email from the owner, Penny Beach, explaining that "The Front Desk staff had arranged to send you a bottle of wine with a note of apology. However, they were awaiting the actual bottle to send to you but it was never brought to their office, which was compounded when they neglected to follow up to make sure it had been delivered." The incident, how it was handled, and the explanation from the owner all illustrate how incompetent the staff and management is. I received nothing more than the lame explanation and her apology via email.

When we were finally placed in the correct cabin, a studio it was pretty dated and dingy. For the price, the accommodations were extremely underwhelming. This whole place needs a facelift, from the interiors, to the staff and the management. Given a choice I would never stay here again and I would absolutely not recommend this place. Save your money and go somewhere with good customer relations and nice accommodations.

  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
apb329, Owner at Basin Harbor Club, responded to this review, October 25, 2012
We deeply regret the angst our mistake caused. Our desk clerk inadvertently handed the wrong registration materials to this guest - same last name, different first name and address - who signed the form but didn't call our attention to the mistake. We understand how that can happen as people are often tired from the journey and don't quite pay attention to the form. We've done it ourselves. The error was discovered when the second party arrived. Since all accommodations here are different from one another, and these were returning guests, they had been confirmed in the cottage the writer had inadvertently been given.

Could we have handled the situation in a more gracious manner? Absolutely. We didn't check to see that the amenity that had been sent to the guest for an apology had actually arrived. We didn't apologize to the guest at check out. And she obviously didn't like our response to her guest questionnaire. Our life depends on good recommendations and returning guests - we've been at this for 126 years - and we are very sorry for these bad feelings. We can certainly understand why this guest has such a bad taste in her mouth. We've learned from this experience and are very grateful to her for taking the time to share her story.

Pennie Beach
Fourth Generation Host
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Basin Harbor Club

Address: 4800 Basin Harbor Road, Vergennes, VT 05491
Phone Number:
Location: United States > Vermont > Vergennes
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Vergennes
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Basin Harbor Club 3.5*
Number of rooms: 122
Official Description (provided by the hotel):
Basin Harbor Club is a 700 acre resort on the shores of Lake Champlain. Owned and operated by 4th generation innkeepers, we have over 125 years of exceptional guest service. Open for three seasons, Basin Harbor offers a peaceful retreat for anyone who enjoys the outdoors, unparalleled service and a dedication to excellent food, integrating Addison County's over 200 farmers and producers. Basin Harbor's diverse offerings accommodate family vacations, destination weddings, golf outings and corporate retreats. Our recreational menu include an 18 hole golf course with practice facilities, tennis courts, badminton, croquet, water skiing, boat rentals, kayaks, sailboats and power boat rentals. Our renowned Kids Camp offers comprehensive programming for ages 3-17. Visit Vermont's finest lakeside resort and hotel. ... more   less 
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Also Known As:
Basin Harbor Club Hotel Vergennes
Basin Harbor Hotel
Basin Harbor Resort

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