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“Not really a luxe lodge - not a true 5 star.” 3 of 5 stars
Review of Stowe Mountain Lodge

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Stowe Mountain Lodge
4.5 of 5 Hotel   |   7412 Mountain Road, Stowe, VT 05672   |  
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Ski & Stay in Stowe, VT
Ranked #2 of 23 Hotels in Stowe
GreenLeadersPlatinum level
New York
Senior Contributor
31 reviews 31 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
33 helpful votes 33 helpful votes
“Not really a luxe lodge - not a true 5 star.”
3 of 5 stars Reviewed October 9, 2009

Based on the reviews on trip advisor, I was expecting a really luxury style lodge. The lodge is nice, but its more a of a lodge hotel - it is nice, but lacks character and the little extras that make a 5 star hotel. We were expecting something more in lines with White Face Lodge in Lake Placid (which is a true 5 star). Below is an honest assessment of our stay.

Rooms
- We stayed in a junior suite with a view of the mountain (according to the front desk, the best view in the house). While we had a great view of the mountain, we also felt like we were in the parking lot - the hotel balconies all face the parking lot! Other views in the hotel offered pool views (but there was construction). The junior suite is ok, the kitchen is very small and offers a microwave, stove top and mini fridge. The furnishings are what you would probably find in an old cabin (not luxe at all), The bed however is very good. One annoying thing to note is that the smoke alarm in the rooms flashes very brightly when you are sleeping - its like strobe lights!

POOL/HOT TUB
- We used the hot tub and pool, the water was tolerable, but not as warm as one might expect for an all season pool.

RESTAURANT
- Excellent Food! Food is very reasonable, but the coffee/drinks etc are very expensive ($6 for a hot chocolate; 5 cappacino etc).

SERVICE
- Very spotty. Front desk people are great; housekeeping is very SLOW. We needed to call down a number of times to have our room serviced. They didn't come until 3 pm. (that is after a number of phone calls).

GAME ROOOM
- You are charged for each game.

SPA
- Nice, but not the best.

It may seem that we are fussy travelers, but when you are paying for a hotel that is 5 stars, you expect 5 star service/amenities.

  • Stayed October 2009, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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1,122 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (308)
Date | Rating
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English first
miami
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 7, 2009

Where to begin--- the facilities and location are beautiful-- but EVERYTHING else was disappointing-- we have stayed several times at the Park Hyatt Beaver Creek, and this in no way compares. Rooms- we shared a 3 bedroom condo with family in a new wing-- one which housekeeping seemed to keep forgetting about-- at least 3 times over the week they forgot to clean the room-- even after we called multiple times! When they did show up, it was at 6pm-not exactly convenient. Room service trays littered the halls. They could never figure out how to fix the broken dryer, and told us we would need to provide our own laundry detergent. (management did finally deliver some) The ski valet was chaotic, and lost our skis several times. The concierge was overwhelmed and forgot to make us New Years reservations in the dining room- and we were told that nothing could be done- we had to drive 30 minutes away to get dinner- and noticed many people arriving for dinner who were not hotel guests. We routinely waited 10+ minutes for our cars- despite calling ahead- one time one was lost for 30 minutes. Management seemed to try, but was overwhelmed. The witch at the front desk couldn't be bothered. On checkout, when I was presented with our astonishing bill, and I noted all the problems, I didn't get an apology-- she blandly looked at me and said"You need to pay me 28 cents for the postcard stamp- it can't be put on the bill" Nice.

  • Stayed December 2008, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
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nh
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 22, 2009

This hotel takes service to another level. From the moment you pulled up through the moment you sadly have to leave, they were polite, helpful, and we didn't have to lift a finger for anything.
The restaurant, Soltice, was amazing. The food was spectacular and the environment relaxing and comfortable even for our two daughters 7 and 9 years old. The chef came to our table and was engaging and we offered our compliments.
The amenities were out of this world to include a beautiful spa, hot tubs and heated pool among numerous outdoor options which beckoned you from the floor to ceiling windows. The foyer was the most restful and beautiful we have enjoyed. There were many places to gather with your family and friends with many fireplaces and a wonderful bar to choose your drink of choice. We ranged from chocolate milk to their featured beers.
We can't wait to go back for ski season and explore Stowe some more.

  • Stayed September 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Massachusetts
Top Contributor
162 reviews 162 reviews
35 hotel reviews
Reviews in 49 cities Reviews in 49 cities
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed September 11, 2009

My husband and I spent three lovely nights at the Stowe Mountain Lodge. At check in, I told two friendly/professional young ladies my sob story of having to cancel our Labor Day trip to San Juan because of a tropical storm. Thirty minutes later while sitting in the hot tub (one of two) by the large outdoor pool (heated year long with an indoor entrance to the pool) a waiter appeared with two Pina Coladas and a note from Shyanne to enjoy or vacation even if we were not on the beach. Wow! What great customer service and a great start to our weekend. We saw Shyanne several times during our visit and she always asked if we were enjoying our stay and if everything was to our liking. She is great example of the high quality of service that we received throughout our stay

We were in an efficiency room on the first floor in the wing near the pool and spa – a perfect location for us. Our room was beautiful with great attention to detail and everything you could need:
- large bath room with lots of granite, a soaking tub, separate toilet room and, etc.
- galley kitchen with small fridge, drawer type dishwasher, microwave, toaster, very nice dishes, glass wear, utensils, coffee maker, a full set of knives and even a cheese grater!
- bedroom with a huge comfortable king bed, red velveteen sofa, flat screen T.V., desk, comfortable lounge chair, decorated in a contemporary yet comfortable style

We both enjoyed a massage (ask for Cynthia she is fantastic) and the use of the separate men’s and women’s spa rooms that include: large hot tub, steam room, dry sauna and rain shower. The atmosphere is warm and relaxing in the spa room and lounge area.

Dinner at Solstice was very nice, great filet mignon and yummy truffled macaroni and cheese with fantastic service in an elegant contemporary space. The bar was busy on Friday and Saturday with a nice crowd, but the bar tender said it really gets going during ski season.

To sum it up I would return in a heart beat to this hotel and the Stowe area. We stayed off season when prices and crowds are low and that suited our needs. It’s a luxurious retreat at the base of a ski mountain (mountain lodge is right outside the hotel). It would be a great place to go with family or friends as they have rooms in the hotel with up to 4 bedrooms!

Was this review helpful? Yes 2
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Cabo San Lucas, Mexico
Top Contributor
57 reviews 57 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
87 helpful votes 87 helpful votes
5 of 5 stars Reviewed September 9, 2009

our wedding was held at stowe mountain lodge last weekend. what a spectacular place this is! from the incredible location, to the people who work there, to the largest and smallest details of every square inch of the place, this is one of the finest resorts i've visited anywhere in the world. we had three fairly lavish parties during the weekend (24-30 guests per event), and each was superb. the breadth of cuisine we were able to offer our guests seemed limitless, the wines exceptional and generally well-priced, and the quality of the outside services (musicians, florists, etc) proffered by the catering mgmt. folks greatly enhanced the superlative experience of simply being there. the lodge rooms are large and extremely comfortable, conducive to entertaining guests on a smaller scale. the public spaces and private dining/party areas are airy and beautiful, most having views that require little or no adornment for festivities. no request seems impossible with this place... i provided many challenges for our big event, particularly in the area of offering our guests exciting and decidedly "non-wedding" style food, and each was met with a result that exceeded my expectations, sometimes by miles. i concur with the contributor who noted that you cannot go wrong at solstice, the lovely main restaurant... they even elevate morning breakfast toast (made of exceptional artisan breads) by offering house-made jam (local blueberries!) and locally made butter. exceptional! i had to laugh when i read another previous post mentioning this place was "snooty" or "snobby" because this is a place that matches casual elegance with charming, helpful and immediate service, always with a smile. all of our guests were also wow'd by the lodge, spa and restaurants. while no place is perfect, the one or two things that i personally felt were less that perfect are not worth mentioning here. suffice to say that for a destination wedding with guests coming from every corner of the united states and another paradise, cabo san lucas, mexico, this place will not disappoint. what a pleasure it is to write about an experience with such high praise!

  • Stayed September 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
madw29
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 3, 2009

This is a great place for service and amenities. Rooms are big with small kitchen, fireplace and usual amenities of upscale establishment. Staff are also extremely helpful and cannot do enough to assist.

Golf is also great but expensive.

Downsides are:

1) They are still building another wing of the hotel which means that the pool area is extremely noisy and without noise cancelling headphones, it is pretty much unusuable for relaxation (except when there is a break at midday) and with the construction workers peering over the pool as they work, it does not make for a pleasant experience. Not sure if they work over the weekend but worth checking.

2) Bar area is pretty bland with no views which is a shame given the location but excellent food and service.

3) There is free wi-fi but you have to pay to use the internet if you dont have a computer.

Not a downside for some but this is a family friendly place and not that many areas to escape. This is a bit of a shame as it would be good if they also catered for non-child couples who want the amenities of a luxury hotel rather than small inn. There were kids running around the spa area, for example, which was surprising given the notice that says that there is a minimum age but there is nobody monitoring the areas. Also, when the hotel is completed, I dont think there is an adult only pool planned. Small points but would make me think twice of re-booking when everything is completed.

  • Stayed July 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Island, NY
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 13, 2009

We found a deal on Travel Ticker for a good price...but I don't think bargain hunters are the clientele that this place wants to attract. There are magazines in the room- like "Town and country", and a publication targeted for private jet owners/users; sales brochures from Mercedes Benz...definitely not us! The property is magnificent. The help is almost too helpful; I understand a previous reviewer's comments on this issue, it felt forced and made me uncomfortable. The photos of the lobby are very accurate, including the emptiness; there were rarely people in there. many many empty sofas! We booked a junior suite for the 4 of us. the sofa bed was very comfortable according to my 17 year old daughter, and my 8 year old had an air mattress that he liked. The hallway and bathroom are very spacious, but that leaves a smallish living area, with no room to eat as there is no table and nowhere to sit; there are large closets with few hangers, and no furniture with drawers other than the nightstands in the bedroom. This means living out of your suitcase. The closet doors in the bedroom barely cleared the bed, making them difficult to open. the pool is great, the spa as well, although it is very expensive. We never ate at the restaurant as to us the prices were unreasonable high, especially the kids menu. We had stopped at a grocery store in Burlington so we could have breakfast in our room, and snacks and drinks....don't want to pay $10 for a bowl of Cheerios or $16 for a drink. In my opinion there is little for young kids other than the pool. It would be nice if there was a slide for them, or even a playground on the premises. the alpine slide, bungee trampline and bouncer are right out the doors but very expensive as well. It is kind of a schizophrenic place...there was an outdoor 'festival 'with a band on the Fourth, and the lyrics were not complementary to the resort or guests. I wondered if anyone was listening beside me, and quite honeslty I kind of agreed with the singer. This is the kind of resort I would expect in Miami Beach, not in Vermont, but that is the fault of my expectations I suppose. The resort brochures make mention everywhere about how 'green' and environmentally responsible they are...but it is marketed to those who don't appear to give a damn. I wanted a more casual and laid back type of vacation.....I live in New York and I wanted to get away from that mindset. If the intent is to make this the Hamptons of New England, they are well on their way. And that is unfortunate. But the area is gorgeous, you must go climb Smugglers Notch, and take the Mt. Mansfield toll road, and in good weather bike, kayak, walk, just get outside!

  • Stayed July 2009, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Stowe Mountain Lodge

Address: 7412 Mountain Road, Stowe, VT 05672
Phone Number:
Location: United States > Vermont > Stowe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Stowe
#1 Business Hotel in Stowe
#1 Spa Hotel in Stowe
#2 Romantic Hotel in Stowe
#4 Family Hotel in Stowe
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Stowe Mountain Lodge 4.5*
Number of rooms: 300
Reservation Options:
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Also Known As:
Stowe Mountain Hotel Stowe
Stowe Mountain Lodge Vermont

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