In terms of the facility itself, the resort is lovely and has every amenity one could ask for. Unfortunately it falls short in so many basic service areas that you really can't rate it as excellent. I'll cite the three most glaring examples, but keep in mind that I can supply several more. There was a fire alarm on of the nights we stayed there. There was no evacuation map anywhere in our room or in the hall, nor had we been given one when we arrived (is that even legal?) Because we had idea there was an exit some 20 feet behind us, we walked with everyone else all the way out of the wing where we were staying. When we arrived at the pool there was no staff member to tell us where to go, what to do next or what was happening. Because we didn't feel like sitting out in the cold we all went back in and walk through the entire length of the main wing to the front entrance. Keep in mind the facility could have been burning around us, we had no idea. We get to the front entrance and the front desk staff says 'everything is fine go back to your room.' There was no explanation, no apology no offer of compensation of any sort. BTW it was 5 AM. If this was the only issue you might have said, OK one bad night no big deal, but it wasn't. The cleaning staff was absolutely sub par. What do I mean by that? The cleaning staff at the Motel 6 has a better understanding of their duties than does the cleaning staff at SML. Five out of the 6 nights we were there they left huge bags of laundry laying in the hallway overnight. They consistently left bar ware and dinner ware lying on the floor in the hall overnight. They vacuumed the hall once the entire week we were there. And no wonder. The staff are all kids. Literally. They're all foreign exchange students on internships. There wasn't a single adult staff member in our entire wing. There's no one there to teach them what to do, not that this is what I'd like my kids to do as an internship. Its horrible. Third worst had to be the on site bar known as the Hourglass. They charged us $24/drink for whiskey old fashions made from a top shelf whiskey called Whistle Pig. I know, buyer beware, but think how you would feel if you and your wife had 2 burgers and 2 drinks each and had been charged $200 for it.Clearly the intent was to take advantage of their own patrons. As I said, it is a beautiful facility, but it is managed so poorly that the experience is simply not worth the cost, which by the way is 2nd only to the Top Notch.One should also note that SML is one of the very few ski resorts to offer a full day children's program. Now that could be a good thing or a bad thing depending on who you are. For myself, I'd rather not spend my vacation with someone else's screaming and unruly kids. Luckily the families seem to only come on weekends. If you're like me and travel with adults only, do yourself a favor: arrive on Sunday and leave on Friday.
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- Also Known As:
- Stowe Mountain Hotel Stowe
- Stowe Mountain Lodge Vermont