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“Unsatisfactory stay at expensive hotel” 3 of 5 stars
Review of Stowe Mountain Lodge

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Stowe Mountain Lodge
4.5 of 5 Hotel   |   7412 Mountain Road, Stowe, VT 05672   |  
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Ranked #3 of 23 hotels in Stowe
GreenLeadersPlatinum level
London, United Kingdom
Top Contributor
177 reviews 177 reviews
116 hotel reviews
Reviews in 118 cities Reviews in 118 cities
198 helpful votes 198 helpful votes
“Unsatisfactory stay at expensive hotel”
3 of 5 stars Reviewed November 7, 2012

I don't like writing a spiteful review without first letting the manager know but when I checked out and mentioned my complaint, i asked for the email address of the manager to contact him. Rachel at reception said there was no need, she would pass on my comments.
I then followed this up with a mail. This is now 4 days ago and the lodge has not come back to me.

Firstly I would like to say that my first impressions of the hotel and our room were good. Well kept public spaces, great gym,big room with massive bathroom.

However when we went to bed at 1030, we heard noises. I thought there were kids playing in the hallway so I went to check it out. It is then that I realised our room connected with another room and I could hear EVERY noise, word, sound from next door. The door was in the little hallway and I had not seen this before.
I went back to bed but could not sleep. It was as if the people next door were sitting next to me.
I was at a loss what to do. They were not making any noise, they were merely chatting away.
It would have been unfair to ask them to keep it quiet and I did not want to move room at that point.
I was merely angry with the hotel for giving us that room and not sound proofing it.

Whilst I am writing this, I sit in a hotel in Canada. We have an interconnecting room with a friend and we cannot hear a thing.that is now it should be.
But back to Stowe... The family went to bed just past midnight. I was exhausted at that stage and really wound up.
I felt deprived of all privacy. I had not paid to share a room with another couple!!

The hotel was barely full so why give us that room. I was tired the whole of the next day but had to drive to Montreal. It was awful.

Secondly: this is a dog friendly hotel and I thought I had understood that dogs were not allowed in the bar or restaurant. We were having dinner in the bar and 3 Labradors were there. They were smelly after their walk in the rain so we had to move.
Later on the manager did ask them to leave which caused some problems with th owners.
But the manager should have dealt with this before.

To the hotel manager Matthew: I would appreciate you get In touch with me as your silence till now is not appreciated.

We were thinking of returning here in the winter but I feel so upset about my stay I am not sure. It is a nice hotel but customer service and sound proofing are a must!

Room Tip: You can guess from my review, unless you know your neighbours, don't accept an interconnecting r...
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StoweMountainLodge, Manager at Stowe Mountain Lodge, responded to this review, November 9, 2012
Please forgive the delayed response to your concerns. Thank you for sharing your experience. Although there isn’t much we can do to change the physical structure of the rooms for our guests, we are happy to make other accommodations.

Needless to say, our pet policy dictates that we cannot allow for dogs in the restaurants. I am surprised to hear about your experience and would be happy to discuss in further detail. Please contact me at the Lodge directly, at your earliest convenience.

Warm Regards,
Matthew Quick
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,023 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (272)
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English first
Hartford, Connecticut
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 5, 2012

Stayed here for one night in late October. It was past the peak foliage season in northern Vermont, but the scenery was still great. Especially from the room, which was an Alpine Studio on the top floor of the hotel. It had a small kitchen (gas stove, refrigerator, silverware, etc.), a large bathroom with tub and walk-in shower, a king-sized bed, couch, balcony, and fireplace. It wasn't that cold, but we used the fireplace for the hell of it and it threw off a pretty good amount of heat after a couple of minutes. The bed was very comfortable, and it was pretty sweet to have a couch as another place to sit in the room.

The architecture of the hotel itself is beautiful, and it blends in seamlessly with its surroundings. Can't even imagine what the place is like during ski season, it seems like it's set up perfectly to be its own small city, with everything you could possibly need to have a good time. We ate in the bar, which was fairly empty, but in a good way. The drinks were good, and so was the grilled chicken sandwich and corn chowder. The staff was extremely courteous and welcoming, even giving us a call on my cell phone when our room was ready, since we showed up a few hours before check-in. All in all, this place is highly recommended.

Room Tip: If you can, get an Alpine Studio. The room is great and the views are awesome.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 5, 2012

We were six girlfriends who went to celebrate our 50th birthdays. We got a suite (master befdroom, pull out couch adn adjoining room with two queen beds, plu sdining room table and full kitchen)facing the mountain although we didn't hang out on the balcony as it was too cold...not yet winter , but it was snowing when we arrived and there was already snow on the mountain. Beautiful view. Everything is pretty new so it looked good and was very comfy.
The reason I did not give it a 5 * rating was for a few small things that happened.
When we arrived to our room, the adjoining room was locked so we ahd to wait for the manager to open the room. He did come quickly and did surprise us soon after with wine and cheese. That was a very nice touch.
Another thing we didn't understand were the lights! You had to turn on the main switch when you walked in and it affected all the other lights. However, when we turned everything off to go to bed, I had to go to the bathroom several times in the middle of the night and had to go in the dark. It was not fun feeling my way from the bedroom walls, to the door to the toilet to the sink and back! Otherwise we would have left on the light in the bathroom!I was not about to call the front desk for instructions at that time nor wake up my roommates.
The other disappointing part was our dinner at the Solstice restaurant. I will review that separately. Breakfast was perfect and enjoyed by all, and the best part was that it was included in our stay.
A few girls also went down early to get coffee to bring back up to the room but there wre no paper "to go" cups.
We all had massages or a facial and enjoyed the spa area as well-beautiful, relaxing, and needed! Rachel was especially helpful in explaining where everything was , as it ws a bit of a maze in the women's locker room and how to get to the spa center.! We used the hot tub and sauna which were fantastic. The showers were modern and had all the essentials. I particularly loved the feel of the spa robe too! There were lots of towels available nad gel flip flops in case you don't bring your own.
The hotel itself is very large, expansive and beautifully decorated in country colors and wood. Personally I did not get such a warm and cozy feeling from it...may be because it was so big. SInce we were only there overnight, we didn't take advantage of any other facilities. We saw there was a games room for the kids as well as fitness center. Instead of using the fitness center, we did take a walk on the bike /rec path (a short drive from the hotel) which is open to the public; it's easy and mostly flat so any age can do it. We met a lot of people from NYC and CT who were escaping the after effects from Hurricane Sandy.
It's the perfect location for skiers as you are literally right at the mountain-there's nothing closer than this resort!!!
I agree with the others that valet parking is expensive. It is what it is.Because it was off-season, we did not have to wait and they were very friendly.

Room Tip: Room 246/248 -it's a long walk to the room from the elevator with a view but it was worth it! F...
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
montreal, quebec
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 5, 2012

relax, relax, relax; a little far from village; bar outstanding; all service : A1; will return for ski season; was in room 221/had great view of Spruce peaks area; first snow of season; great place to start a long walk up through the notch when it closes

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Top Contributor
62 reviews 62 reviews
34 hotel reviews
Reviews in 38 cities Reviews in 38 cities
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed November 2, 2012

We were upgraded to a ridge line studio from a timber line studio so we had a better view of the ski slopes. The rooms comprise a large king bed, sofa, coffee table and arm chair by a fire. There is also a mini kitchen of an oven, fridge, dishwasher, sink, gas ring and cupboards of plates and glasses etc so you could cook something up. They even provide washing up liquid, dishwasher tablets and salt and pepper along with a coffee percolator and 2 types of coffee. We were here 2 nights and after a long day travelling had room service the first night and ate in the restaurant on the second, although you could drive the 7 miles back down towards Stowe for restaurants and bars. The meal in the restaurant had slow service that night but upon commenting they provided a lovely free peach sorbet which was handled well. This isn't a cheap hotel but rather luxurious with an inside/outside pool, spa, golf course and of course skiing from the reception. My tip would be to stock up on some basics from the local Shaws supermarket in Stowe before driving up here so you can enjoy a glass of wine at a slightly more reasonable price!

Free wifi is fast, the valet parking is expensive at $19 per day in my view, it is not as if we are in a city centre up here!

We ordered a pillow which came after 2 calls and was the wrong one and the food took a little longer than they anticipated. It was good, we recommend the wet chicken wings - quite a pile for a starter! The other thing to bear in mind is that the fire has a constant flickering pilot light (you push a button to ignite the gas flame - it is a sealed unit so no smell) which you can't turn off so at night we had to cover the fire place with a blanket as it kept us awake. Still nice to have fire though.

We did the Arbor trek zip lining (about 6 miles from the hotel) and booked before we travelled to the US to avoid disappointment and get the time we wanted, and of course Ben and Jerrys ice cream factory outside Waterbury (beware they don't produce ice cream at weekends) so we didn't bother with the tour at $4 and just enjoyed the vast selection of ice creams on sale including some trial flavours. To us the ice cream tasted better than it does at home, perhaps as it doesn't have to be shipped in frozen containers! Zip lining was excellent and a great way to see the forest.

You must also visit (all on the road between Waterbury and Stowe) the Cabot cheese shop (amazing amount of free samples) which has some excellent cheese, the chocolate shop in the same complex and further towards Stowe the cider factory. Again further towards Stowe on the left is the Stowe Maple products shop selling 3 types of grade A maple syrup much cheaper than the tourist traps up and down this road. Well worth a visit.

We stayed 2 nights.

You can see my other reviews on our New England trip by searching for these hotels and places. We did 14 nights in total with a mix of 1 and 2 night stays with Boston at 4 and Cape Cod at 3 and hired a car from Boston airport in our return from Niagara on our last night there:

Colonnade hotel, Boston
Portland harbour hotel, Portland
Merril farm, North Conway
Woodstock Inn, Woodstock
Marriott, Newport
Belfry Inne, Sandwich

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
plymouth,ma
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 29, 2012

We were there for the Fall foliage, which was spectacular, but we could see going back there for the Winter sports and the Summer lounging or vise versa. The hotel staff was very attentive and helpful. The room was lovely. I was ready to take apart the whole bathroom and bring it back to my house. The best bathroom I have ever been in. Separate shower, separate toilet and a deep soaking tub that I used both nights I was there. However, the complimentary bathrobe and the towels were stiff and uncomfortable against my then tender and soft skin. I understand they try to be Eco-friendly in their maintenance but a little water softener is really called for at a hotel. Really. The mattress needed an upgrade also. We were glad we were only sleeping there two nights. We could feel every bony part of our bodies all night long. I gave the place five stars, though, the fireplace in the room, the ambiance, the quality of the place, the spot on top notch restaurant, and the location makes me forgive those dreadful towels and uncomfortable bed.

Room Tip: Ask for a room with a newer mattress.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StoweMountainLodge, Manager at Stowe Mountain Lodge, responded to this review, November 1, 2012
Thank you so much for sharing your experience during your recent trip to Stowe, Vermont. While we are a popular destination for foliage vacations, our seasonal recreation varies widely between seasons and offers everything from skiing and riding in the winter to hiking and biking in the summer. We hope to welcome you back toStowe Mountain Lodge to showcase some of these activities again.

Regards,
Heinrich von Puschendorf
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 28, 2012 via mobile

Had a great weekend stay and despite arriving to late in the season to enjoy the many activities offered we had a great stay. The service is top notch and the staff really make you feel welcome. The rooms are large and comfortable and the pool (heated) and hot tub were a great treat after hiking all day. Solstice is a great restaurant! Had one of the best meals ever there. Food is smart, fresh and absolutely delicious. Breakfast to dinner, you will not be disappointed. Hourglass is a great option if you prefer something more casual.
The $19 dollar a day valet parking is a little tough to swallow but the staff were so great you tend to over look it. Do your research on room configurations before booking, there are lots of options.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Stowe Mountain Lodge

Address: 7412 Mountain Road, Stowe, VT 05672
Phone Number:
Location: United States > Vermont > Stowe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Stowe
#1 Business Hotel in Stowe
#2 Romantic Hotel in Stowe
#5 Family Hotel in Stowe
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Stowe Mountain Lodge 4.5*
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Also Known As:
Stowe Mountain Hotel Stowe
Stowe Mountain Lodge Vermont

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