I don't like writing a spiteful review without first letting the manager know but when I checked out and mentioned my complaint, i asked for the email address of the manager to contact him. Rachel at reception said there was no need, she would pass on my comments.
I then followed this up with a mail. This is now 4 days ago and the lodge has not come back to me.
Firstly I would like to say that my first impressions of the hotel and our room were good. Well kept public spaces, great gym,big room with massive bathroom.
However when we went to bed at 1030, we heard noises. I thought there were kids playing in the hallway so I went to check it out. It is then that I realised our room connected with another room and I could hear EVERY noise, word, sound from next door. The door was in the little hallway and I had not seen this before.
I went back to bed but could not sleep. It was as if the people next door were sitting next to me.
I was at a loss what to do. They were not making any noise, they were merely chatting away.
It would have been unfair to ask them to keep it quiet and I did not want to move room at that point.
I was merely angry with the hotel for giving us that room and not sound proofing it.
Whilst I am writing this, I sit in a hotel in Canada. We have an interconnecting room with a friend and we cannot hear a thing.that is now it should be.
But back to Stowe... The family went to bed just past midnight. I was exhausted at that stage and really wound up.
I felt deprived of all privacy. I had not paid to share a room with another couple!!
The hotel was barely full so why give us that room. I was tired the whole of the next day but had to drive to Montreal. It was awful.
Secondly: this is a dog friendly hotel and I thought I had understood that dogs were not allowed in the bar or restaurant. We were having dinner in the bar and 3 Labradors were there. They were smelly after their walk in the rain so we had to move.
Later on the manager did ask them to leave which caused some problems with th owners.
But the manager should have dealt with this before.
To the hotel manager Matthew: I would appreciate you get In touch with me as your silence till now is not appreciated.
We were thinking of returning here in the winter but I feel so upset about my stay I am not sure. It is a nice hotel but customer service and sound proofing are a must!
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