I don't even know where to start so i can really make you understand and see the 'reality' of how bad this place is.
They use the name Trapp as a 'trap' for tourists! I have NO idea how they have gotten such good reviews and just a few bad ones in comparison. We exchanged one of our week from Grand Timber Lodge in beautiful Breck, Co for this garbage ( in comparison) According to the ratings given online this was supposed to be comparable.but IT'S SO NOT! This place is outdated, smells musty, dirty, carpets are fraying, no washer/dryer, tv is inside a cabinet literally two inches from the floor (weird in itself), kitchen is tiny poor lighting, beds are not comfortables and pillows?? You might as well sleep sitting up thats how thick they are giving you a bad neck ache. We complained about how disappointed and not happy we were, but sadly they have an attitude of take it or leave it. They KNOW its payed for already,so technically you're out of luck. They say to 'experience the feeling of luxury between Vt and Austria and absolute perfection' this alone should be grounds for suing them for lying! I have been in Austria and while Vt does have absolutely beautiful views, as far as the actual accommodation of the 'guest house' goes its a disgrace they want to compare it to Austrian lodging. Staff does not seem happy, and the gentleman trying to assist us with our complaint didnt seem to have any say so as to how much he could do. His supervisor Devin never made an attempt either to contact us. Its very disappointing to wait a long time for what you hope will be a wonderful vacation, with the comforts or better than home and come to this place. So please if you are still on time do NOT book here, there seem to be so many other beautiful hotels, bb around town that you will definitely love and not hate like my husband and i are doing in this place. They try to blame Interval but guess what they are MISLEADING THE PUBLIC SHAME ON YOU TRAPP FAMILY LODGE!! Why cant we all deserve the 'luxury' of the VILLAS? Ok if you want to make a difference, but make it known! Don't lure ppl into thinking thats where they're staying, and btw even those are RIDICULOUSLY OVERPRICED.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear M P,
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Thank you for sharing your recent experience and we apologize if you feel that we have misled you in any way. Our Guest Houses are very highly rated through Interval International, with their members reporting satisfaction scores of 92% for the first three months of 2013. We are sorry that we were not able to move you to another location on property, however your booking through Interval International was property specific to the Guest Houses. Our Villas are also individually owned and there were unfortunately no free Villas during the week you were in residence.
We understand your concerns and presented options for you that might better suit your needs, including the offer to move to another Guest House after your arrival, which was declined. Devin, the Director of Owner Services has contacted Interval International on your behalf, however, and is working with them to resolve your complaint.
We are in the continued process of renovations and upgrades in these units, and we thank you for your constructive comments. You mentioned that the beds were not comfortable, and we are pleased to inform you that we are actively replacing all of the mattresses in our Guest Houses. Again, we apologize if you feel you were misled in any way and we would welcome the opportunity to speak with you personally about your experience.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.