Stayed 10/17and 10/18. We have stayed in this hotel previously and rated it a 5; however we feel the quality is on the decline even though the hotel is still as good as most in the area.
It is just of I-91 and has plenty of well lit parking. Check in was cordial and efficient. The room was large and clean with all expected amenities. We did note a few minor items that should have been maintained better.
Our biggest disappointment was the breakfast area. While there is plenty of seating, the area where food is put out is very poorly designed. People are constantly bumping into each other, coffee services uses the individual creamers which takes time and is messy. There are carafes which were unlabeled that many of us thought was cream but turned out to be water - who knew. The smell of breakfast bacon permeated the hotel starting at 5:30am even though our room was very far from the breakfast area. It looked like the same food that was there at 7am was old stale and still there at 9am. Bottom line, this area is a mess. So much so that we avoided breakfast the second morning of our stay.
- Official Description (provided by the hotel):
- Stay at the Holiday Inn Express, Springfield for a friendly and knowledgeable staff and excellent guest service! Our 88 newly re-decorated guest rooms are 100% smoke free and offer free in-room wireless high-speed Internet access, 42" flat panel televisions, refrigerators and microwaves for your convenience. We offer a complimentary hot buffet breakfast, a large heated indoor pool, fitness room, business center, arcade room, guest laundry and a lobby with a fireplace and original artwork by local artists. ... more less
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- Also Known As:
- Holiday Inn Express Springfield Hotel Springfield
- Holiday Inn Springfield