I stay at Holiday Inn and Intercontinental properties all over the world many times a year by choice. This property needs special attention from top management to come up to the standard of their parent company. My room was the smallest Holiday Inn room I've ever seen. It was in need of repair and paint. the shower head was old and didn't work properly. I can't recommend this hotel.

I must say that the front desk personnel were friendly and tried to be helpful. However, they are the workers and can't do anything about managements lack of urgency to keep their rooms acceptable for Platinum members and the general public.

I stayed for several days at the end of November. The staff was exceptionally helpful and co-operative. The prepared list of local dining establishments was a nice touch. The room was clean, quiet and comfortable. I always enjoy HIE for the microwave and mini-fridge they provide. The work table slides out and makes for a nice dining table as well. Even though there is not much competition in the area, it does not seem that management takes its customers at all for granted. Great job!

I stayed here for a night in July 2012 with my husband and (then)16-month old son. We were in the area for our friends' baby shower. We had a spacious king bedroom with a complimentary crib for the baby. The pool was clean and refreshing. The coffee was always fresh, and the desk clerks were unfailingly pleasant and helpful. We walked away happy to have a great place to stay for future visits.

We booked a room for 11/10/12. As teachers, we planned on visiting on a holiday weekend. We would see our friends' baby for the first time, and we were excited to spend a night in a comfortable, familiar place.

Then, Sandy hit Jersey. We lost power for five days. While we didn't sustain the catastrophic damage as nearby areas did, we lost Internet for quite a while. Our students had their homes devastated. My husband has STILL been unable to return to work, so we have no way of knowing how his students have fared, but we know their town had been hit hard. Personally, we incurred unforeseen costs due to the storm, and sadly, we had to cancel our visit to VT.

When I was able to check my email this morning, I saw a note from a booking site that our nonrefundable reservation was in effect. Panicked, I called the Holiday Inn. The desk clerk who answered, Tabitha, was calm, empathetic, and insistent that she would so our best to help us. Thirty minutes later, she called me to say that our reservation was canceled, and we would be refunded. She spent fifteen minutes talking to me, asking me about how we were doing. Though a lifelong resident of the Springfield area, she moved to New Orleans six months before Katrina, and she lived through that devastation.

I cannot adequately express how much her consideration and empathy comforted me. Knowing that the Holiday Inn Express franchise employs people like Tabitha has sealed my loyalty to them. My husband and I were more than pleasantly surprised by the chain's quality when we stayed there last July. Now, we are patrons for life.

Stayed here with my wife during a Vermont weekend away. Very clean and solid hot continental breakfast - nothing fancy just a good value. Staff was kind and very accommodating when the first room key they gave me wouldn't work - actually had a staff member accompany us to our room to make sure all was working well and in order. Close to I91 and Springfield. Would easily stay here again it was that good.