We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very pleased with the service” 5 of 5 stars
Review of BEST WESTERN PLUS Windjammer Inn & Conference Center

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added BEST WESTERN PLUS Windjammer Inn & Conference Center to your Saves list
BEST WESTERN PLUS Windjammer Inn & Conference Center
3.0 of 5 Hotel   |   1076 Williston Road, South Burlington, VT 05403   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Offers & Announcements
Save up to 20%
Ranked #2 of 15 Hotels in South Burlington
GreenLeadersBronze level
Montreal, Canada
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
44 helpful votes 44 helpful votes
“Very pleased with the service”
5 of 5 stars Reviewed November 10, 2011

We opted to stay at this hotel the night before taking an early morning flight from BTV. We were extremely happy with the service. The gentleman at the front desk was very pleasant and the shuttle service really does pick you up and drop you off on your schedule, which is greatly appreciated when your flight is early (who wants to get up earlier than they have to?). The shuttle back to the hotel was just as convenient. This is one of the few hotels in Burlington that allow you to park for more than 7 days with their park and fly package. We had dinner at the Upper Deck Pub. It really is a local favourite and was very busy that night as a hockey game was one. Nonetheless, the service and food were great and there were no unnecessary delays. Not wanting to ruin my supper, I missed out on the hot chocolate chip cookies and milk in the lobby, so, maybe leave those could be left out a little later. We were able to eat an adequate breakfast before heading to the airport at 4:30, as the front desk people put breakfast out as early as the first shuttle. I was thrilled to be flying on a full stomach and not having to pay for a breakfast at the airport.

Overall, we found them very accommodating and will likely be back the next time we fly from BTV.

  • Stayed January 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KWisehart, General Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review, November 14, 2011
Thank you for your wonderful comments and thorough review of our property, it is greatly appreciated!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

620 reviews from our community

Traveler rating
    265
    238
    83
    21
    13
See reviews for
195
217
20
77
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Northeast USA
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 31, 2011

Nice at the front desk
No privacy from conversations in the room
since the sound goes right out the door into the hallway
We've stayed here several different times.

  • Stayed October 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KWisehart, General Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review, November 7, 2011
Thank you for your response about our front desk staff and for scoring us a 4 on service– it is greatly appreciated. I’m not sure of the location of your room but perhaps you had a room with an adjoining door which would certainly make a difference with voices traveling between rooms. I do apologize for the inconvenience this may have caused. Thank you again for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa,Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed October 30, 2011

Indifferent front desk personell.
EXTREMELY Small room
Hard to bring luggage in or out of the room as door shuts quickly.
Very small bath room
NO cards to bring luggage to room.
Bad smelling room.
Clothes closet door came off the hinges hard to open.
Poorly lit room.
Super old TV.
W-Fi with password and username is out of date.
NO indoor way to get to restaurant very cold outside.
Again No cart to bring luggage from room to car several trips from end of second floor needed.
Many Hotels very close by which we will be checking out next time.

Room Tip: Check Holiday Inn or Double tree etc.
See more room tips
  • Stayed October 2011, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KWisehart, General Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review, November 7, 2011
I’m so sorry your stay was less than perfect at our property. The indifferent front desk personell, the lack of assistance with your luggage, the staff giving you an expired wi-fi password and the smell of the room are all unacceptable. Those are all customer service issues that I assure you is uncharacteristic of our property and I’ll be sure to address them. We have excellent customer care responses and it’s extremely disappointing to read your review and realize we fell short of the one thing we can control. The old television will be replaced in 2012 – we have half of our rooms currently with 37” flat screen televisions and we are planning to replace the other half of the property next year. The Windjammer Restaurant is unfortunately not psychically connected to our property but it is a wonderful local favorite and I believe worth the short walk outside. I’m terribly sorry that you had an unfavorable stay at our property and wish that we could connect with you personally to make it right. In the meantime, please know that we are taking your feedback and using it to make our property better. Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Terrebonne, Canada
Top Contributor
95 reviews 95 reviews
66 hotel reviews
Reviews in 64 cities Reviews in 64 cities
120 helpful votes 120 helpful votes
5 of 5 stars Reviewed October 23, 2011

My wife and I stayed there for one night before a very early morning flight at BTV on Sept. 26th, 2011. All went extra perfect from reservation time up to our return on Oct. 5th. We took the Park and Fly Package so we could leave our car at the hotel. The place is very safe to leave your car. The shuttle was available at 4 in the morning because our flight was at 6am. We were driven there safely. When we returned, just one phone call from the the Airport, and within 10 minutes the shuttle was there to pick us up and drive us to our car in the Hotel parking lot. We were greeted warmly and given a beautiful large clean suite. This hotel is spotless. I did not have time to enjoy all their facilities. But all there is perfect for your convenience and pleasure. A restaurant is adjacent to the Hotel. In the morning we were offered something to eat before we left for the Airport. We grabbed an egg and bacon muffin, which was very well welcome. And there are plenty of other food choices.

All the staff is there to give you information and service that you could need. All went far beyond our expectations. Our vacation started beautifully and ended the same way. Also, we needed a personal service, which was far from having something to do with their duties and they all made sure that our request was fulfilled. Thank you for being an important part of our vacation.

  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KWisehart, General Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review, November 7, 2011
Thank you so much for your wonderful review! We really appreciate the time you took to let us know what we are doing right as many times we only focus on what we can do to improve. Our staff is grateful for the positive feedback and it's something I am very proud to share with the team. Thanks for the recognition and the vote of confidence!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 16, 2011

Overall the hotel felt a bit dingy and in need of updating. Our room was adequate, but had the smallest window I've ever had in a hotel room, consequently it felt quite dark. On the plus side, we didn't spend much time in our room during daylight hours.

Can't comment on the breakfast as could not get near the buffet, and gave up and went out for breakfast. The area designated to seating for breakfast was far too small for a hotel of its size.There were only a couple of high seats left against the wall when we came down.

Plus points - hot apple cider and the cookies/cold milk were a nice touch, and the Windjammer restaurant on-site was really good - enjoyed decent steaks there, and the salad bar was fab. Staff at reception were friendly.

All in all, fairly average, have stayed in nicer places for less. Doubt I'll be back.

  • Stayed October 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KWisehart, General Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review, October 17, 2011
I’m sorry to hear that your stay was barely average. We do have a secion of our hotel that has not been completely renovated yet. We start our final phase of renovations in two weeks with 51 rooms to complete. Thank you for mentioning your “plus” points, we appreciate the positive comments about our restaurant and staff. We hope you’ll consider trying us again in the future as we continue to add upgrades to our property.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Juan Capistrano, California
Top Contributor
54 reviews 54 reviews
34 hotel reviews
Reviews in 36 cities Reviews in 36 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed October 16, 2011

Hotel has a shuttle service which saves on cab fare. Typical mid-scale hotel with continental breakfast included. You can always count on hot waffles at a BW. Room was comfortable and staff was friendly and helpful.

  • Stayed October 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KWisehart, General Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review, October 17, 2011
Thank you for your review and positive feedback about our hotel and staff!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington State
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed October 13, 2011 via mobile

Room needed maintenance. Electrical outlet in bathroom didn't work, light burned out. Noisy due to jets flying overhead and place very full. Breakfast room badly crowded but food selection good.

  • Stayed October 2011
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KWisehart, General Manager at BEST WESTERN PLUS Windjammer Inn & Conference Center, responded to this review, October 17, 2011
We appreciate your feedback on our property and value your input. It sounds like a breaker may have been tripped and I apologize for that inconvenience. We have had a very busy summer and fall and we have had lots of families traveling so ultimately that does increase numbers in our breakfast area. We will continue to work on ways to increase seating and space in our breakfast room. Thank you for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to BEST WESTERN PLUS Windjammer Inn & Conference Center? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN PLUS Windjammer Inn & Conference Center

Address: 1076 Williston Road, South Burlington, VT 05403
Phone Number:
Location: United States > Vermont > South Burlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in South Burlington
#1 Green Hotel in South Burlington
#3 Business Hotel in South Burlington
#3 Romantic Hotel in South Burlington
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Windjammer Inn & Conference Center 3*
Number of rooms: 158
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Priceline, Cheap Tickets, Hotels.com, getaroom.com, Agoda, Odigeo, TripOnline SA and Tingo so you can book your BEST WESTERN PLUS Windjammer Inn & Conference Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Windjammer Hotel South Burlington
Best Western Windjammer Inn And Conference Center
Best Western South Burlington
South Burlington Best Western

Owners: What's your side of the story?

If you own or manage BEST WESTERN PLUS Windjammer Inn & Conference Center, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.