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“Roomy, clean and comfortable” 4 of 5 stars
Review of Smart Suites Burlington

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Smart Suites Burlington
2.5 of 5 Hotel   |   1700 Shelburne Road, South Burlington, VT 05403   |  
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Hotel amenities
Ranked #3 of 15 Hotels in South Burlington
Certificate of Excellence
Concord, Massachusetts
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Roomy, clean and comfortable”
4 of 5 stars Reviewed July 22, 2014

We stayed here for 2 nights while attending the Vermont Cheese Festival. Very good location without getting into Burlington proper. Being a suite, it was roomy and also had a full size refrigerator, coffee maker, microwave. Staff was very friendly and willing to help. Continental breakfast in the lobby, which I didn't use as I like to make coffee in the room and just relax. Close to antique shops, restaurants and Shelburne Museum.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ssuites, Manager at Smart Suites Burlington, responded to this review, July 23, 2014
Dear jsverrillfarm,

Thank you so much for your great review of our hotel! It was a pleasure having you this past weekend. I enjoyed talking to you and learning about the Vermont Cheese Festival especially because it took place on the same weekend as the very popular Vermont Brewers Festival. I think that we can all agree that asking Vermonters to choose between craft beer and handmade cheese on the same weekend is outrageously unfair!

I glad to hear you enjoyed your time at Smart Suites. I hope to welcome you back to our hotel in the future and earn a perfect score next time. I also want to invite you to connect with me personally to discover how we can improve your next experience.
All the Best,

James Davison
Assistant General Manager
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236 reviews from our community

Traveler rating
    118
    75
    24
    14
    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 11, 2014

My husband and I recently stayed at the smart suites at the beginning of July. The entire staff was so incredibly friendly and welcoming. A special mention to Bridget and James, front desk staff, who were so friendly and helpful during our entire stay. We were traveling with our two pugs and they could not have made us feel more welcome. Every time we saw them they had a smile on there faces. What an asset to your company smart suites. Also, our housekeeper Helen did an amazing job with our room, it was impeccably clean and her sunny disposition was such a pleasure. It was a wonderful experience and I can see why my Mother loves staying there so much. Thank you J&J

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ssuites, Manager at Smart Suites Burlington, responded to this review, July 18, 2014
Dear Couchpugs,

It was a pleasure having you as our guests! It was great meeting you after hearing such wonderful things from Carolyn. I can't thank you enough for taking the time to write such a fantastic review of our hotel here on Trip Advisor. Positive feedback such as this really makes a difference and we appreciate your contribution.

I look forward to welcoming you back to hotel to stay again. Please do not hesitate to connect with me directly to arrange your next stay.

All the Best,

James Davison
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The Villages, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 6, 2014

We stayed here for a 5 day 50th class reunion. The staff was consistently so cheerful and helpful. It was clean and centrally located for our needs. The breakfast was well done. We would certainly day again.

Room Tip: no pool-had to go to lodging next door
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ssuites, Manager at Smart Suites Burlington, responded to this review, July 7, 2014
Dear Thomas D,
It was great having you as our guest! Thank you for choosing to stay with us during you class reunion and thank you for sharing a positive review here on Trip Advisor. I look forward to having you back for your 60th class reunion!
All the Best,
James Davison
Assistant General Manager
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Acton, Massachusetts
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed July 4, 2014

We stayed at the Smart Suites for 5 weeks, starting when my spouse received a kidney transplant at Fletcher Allen Hospital. You might think that staying at a hotel, even a suites hotel for that long would be tedious, but it became our home.

I chose the one-bedroom apartment rather than the studio and it was the right decision for such a long stay. The bathroom has the sink separate from the tub/toilet area, which was helpful. The bedroom is large with its own TV. The living room is large with couch, chair, coffee table, TV and desk. The compact kitchen area is visually separated from the above by the small dining table. The kitchen of the 1BR apartment has a full stove with small oven, full refrigerator, dishwasher, toaster, microwave, coffee maker, sink and pots, pans, dishes, and utensils. The only thing that would have improved our stay was if there were exhaust fans in the bathrooms. This is not the only hotel with this shortcoming, but it really is a poor design.

Cooperation of the manager and the people working at the Smart Suites was way beyond any expectations we might have had and this extended from the front desk, through the maintenance, kitchen and housekeeping staff. Here are just a few examples. The day that my spouse was discharged from the hospital, he was able to walk but was weak. The hotel had a wheel chair to help him get to the room. He needed a safety bar in the shower – the maintenance man brought one to our room and attached it to the tub. A friend sent us a jigsaw puzzle to entertain us, but it was too big for the coffee table – the maintenance guy found and delivered a larger table. The kitchen staff graciously helped us deal with special food needs that we had immediately after the transplant.

The breakfast buffet was quite good, as were the afternoon snacks. The laundry facility was adequate. The gym facility was quite modest, but they have a deal with the neighboring hotel that allows use of their gym and pool.

Part of what made it feel like home was that the entire crew was genuinely interested in how my spouse’s health was doing and they were quite flexible regarding how long we would be staying. When we finally left, though happy to be heading home, we felt a bit sad to be leaving our new friends.

Room Tip: If you are sensitive to traffic noise, ask for a room away from the road.
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ssuites, Manager at Smart Suites Burlington, responded to this review, July 7, 2014
Dear Judy K,
What a fantastic review! Thank you so much for taking the time to share your positive experience here on Trip Advisor. As an independent hotel, we depend on the recommendations of previous guests and it is an honor to receive yours. I can’t wait to share this review with our entire staff and I look forward to having you as our guest again in the future!
In Gratitude,
James Davison
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The Villages, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 23, 2014

I stayed here for 10 days. My daughter was in the hospital. The staff was so accomadating and friendly.They went beyond their duty to make my stay comfortable. The room was great and the breakfasts and snacks in the afternoon were wonderful. I want to personally thank Michelle and James for being so nice to me.
It was the best hotel I have been in a very long time. The price was also affordable compared to a lot of others in the area. The room was fully equipped with dishes microwave stove full size refrigerator.
Best of the Best

  • Stayed May 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ssuites, Manager at Smart Suites Burlington, responded to this review, July 7, 2014
Dear Barbara P,
It was an honor having you as our guest. Although we wish the circumstances of your stay could have been better, I am glad to hear your were comfortable and well taken care of. I know I speak for everyone here on staff when I say we truly enjoyed having you here and look forward to welcoming you back to Smart Suites.
Let me know the next time you travel to Burlington and I will see to your accommodations personally.
All the Best,
James Davison
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oneida, New York
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 15, 2014 via mobile

The reason I give this hotel 5 stars isn't because it's perfect. This hotel does a fine job of what it is meant for. The staff was friendly, the 2 room suites was very large and overlooked a forest. The free breakfast was great and the cookies and snacks in the lobby was nice. This hotel is just fine for what it was meant to be for, and this is the hotel we will stay at every time we are in Burlington.

Stayed June 2014, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ssuites, Manager at Smart Suites Burlington, responded to this review, July 7, 2014
Dear Matt M,
A perfect review never goes unnoticed! Thank you so much for your review and your business. We all work very hard here at Smart Suites to ensure every guest receives 5 star service and a high value per dollar. Next time you are in the Burlington area, please feel free to connect with me directly to book your stay!
In Gratitude,
James Davison
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Conklin, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 14, 2014

All time Best Hotel Experience ever (for the money). Have stayed in elegant (expensive) hotels and Smart Suites tops them all. Staff was amazing. 5 adults in a suite with a kitchen, roll away twin bed, clean, continental breakfast every morning, coffee all day, goodies every afternoon, pool, hot tub, sauna and fitness center. All for a ridiculously low price. Will be back again.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ssuites, Manager at Smart Suites Burlington, responded to this review, July 7, 2014
Dear dkenyon1212,
Thank you for writing us such a wonderful review here on Trip Advisor! We seek to create the best value in Burlington here at Smart Suites and I am happy to hear you found your stay to be just so. I look forward to sharing your kind words with our staff and can’t wait to welcome you back to our hotel in the future!
All the Best,
James Davison
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Smart Suites Burlington

Address: 1700 Shelburne Road, South Burlington, VT 05403
Phone Number:
Location: United States > Vermont > South Burlington
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Wheelchair access
Hotel Style:
#3 Romantic Hotel in South Burlington
#3 Family Hotel in South Burlington
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Smart Suites Burlington 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
The Choice for Burlington Hotels!Whether it's for just one night or an extended stay, Smart Suites is the perfect match for all your lodging needs. We offer several different comfortable room options ranging from studio efficiencies to more spacious one-bedroom suites. Daily, Weekly, and Extended Stay Rates Available! We would love to host your next meeting or group event. Give us a call and ask for our Sales Office for more details. We are conveniently located on Shelburne Road, just a short drive to the Church Street Marketplace and only 5 miles from the airport. If your travels bring you to the University of Vermont or Fletcher Allen Health Care, Smart Suites is just 4 short miles away.Featured Amenities:- Complimentary Deluxe Continental Breakfast- Free High Speed Wireless internet- 24 hour Desk Service- 24 hour Business Center- 24 hour Fitness Center- Same Day Dry Cleaning- 24 hour Airport Shuttle- 24 hour Coffee and Tea Bar- Restaurant on Premise (Lake View House)- Access to Indoor Heated Pool, Sauna, and Hot Tub- Morning Newspapers (local and National)- Free HBO and Local Calls ... more   less 
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Also Known As:
Smart Hotel South Burlington

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