We stayed at this hotel for 3 nights - our purpose was a shopping trip on the U.S side. I had prepaid the hotel and check-in was effortless. We asked for extra towels and pillows and that was not a problem. Room came with a coffee maker and Wolfgang Puck coffee which I did not like - not strong enough for me. Room was freezing and we could not control the air conditioning but other than that it was fine. Resturaunt onsite was good and prices were reasonable. We paid the extra 20.00 a night to have breakfast included for the 3 of us. This was worthwhile. Starbucks and Dunkin Donuts directly across the street from the hotel and 1 block away from University Mall. Location is excellent.