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“A nice place to stay...but missing a bit of ambiance” 4 of 5 stars
Review of Comfort Suites South Burlington

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Comfort Suites South Burlington
2.5 of 5 Motel   |   1712 Shelburne Road, South Burlington, VT 05403 (Formerly Holiday Inn Express South Burlington)   |  
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Ranked #5 of 15 Hotels in South Burlington
montreal
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
“A nice place to stay...but missing a bit of ambiance”
4 of 5 stars Reviewed January 8, 2014

We checked into the Comfort Suites on Dec.30 , 2013....the intial check-in took 5 minutes, but actually getting into the room took about 20 minutes more. There was some kind of problem with the locks on the computer programmed mechanisim. After hours driving in the car ...we and another couple from over 8 hours driving were upset.
When we finally got into our room....It was clean, large and comfortable. We foound the suite to have the bare essentials as far as furniture. Not even a bureau to put our clothes. We left them in our bags for the rest of our stay.
The breakfast was nice but needed a new working toaster. There were about 84 rooms, with an average of 2 per room (that is 168 people) and their 4 slice toaster worked only on 2 slices. Can you imagine the waiting period to get toast. My god, this is a business , it should be run like one...all they had to do is run to walmart and buy a new toaster for about $20.... We were supposed to stay 3 nights , but we cut our vacation short--and decided to try the Marriott for our last night in colchester. The price at the comfort suites was fair for what you get.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa G, Manager at Comfort Suites South Burlington, responded to this review, January 9, 2014
Dear MontrealGoingtocuba,
We apologize for failing to meet your expectations here at the Comfort Suites. I empathize with you regarding the delay it took in getting into your room especially after an extended car ride. Although our suites are spacious they do lack a bureau for clothing with the exception of Two Bedroom Lofted Suite, I will speak with management about possibly adding a small dresser to the rooms.
I was unaware that the toaster was broken and when I read your survey I tried it out myself and indeed you are right it certainly does need replacing and I will personally have that done tomorrow, although I understand that did not help you during your stay.
I hope you will stay with us again so we may have another chance to provide you with excellent service.
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170 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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Natick
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 30, 2013

I was in town for the Thanksgiving holiday. I spent 2 nights at this facility. Check-in was quick and easy. I was in a queen, non-smoking room. The room was right by the elevator, but I never heard it while I was in the room. The room was a decent size, with a queen sized bed, desk w/chair, a chair to watch TV (which was not a flat screen, but had a good enough picture). The room was clean. The bathroom was large and well lit. There was a hair dryer, iron and ironing board in the bathroom. One oddity about the bathroom- the ceiling was not tile or any other solid material. Instead, it was a drop panel ceiling like you would see in an office building.

The hotel provides a breakfast in the price. The breakfast is located in a large open space off the lobby. The breakfast on the days I was there was unremarkable. There room is set up with beverages on one side of the room, the edibles on the opposite wall. The coffee was average at best. The hot entree both days was a "scrambled" egg that was obviously frozen and reheated, as the eggs were all perfectly formed circles. The protein appeared to be thinly sliced Canadian bacon. You could also have freshly made waffles, pastries or cereal, along with fresh fruit.

There is a small selection of snacks available for purchase by the front desk. Ice dispensing machines are located only on the first floor, hardly an insurmountable circumstance, but a bit of an annoyance when one wants ice.

Check out was quick and easy..

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa G, Manager at Comfort Suites South Burlington, responded to this review, December 1, 2013
Dear jimc1956,
Thank you for taking the time to write a survey. It's good to hear the elevator did not bother you while you were in our Queen room. The flat screens TV's are on order for these rooms.
We have added cheese to our breakfast options to improve the quality of our breakfast.
I apologize that we failed to be exceptional here at the Comfort Suites and as we strive for excellence I will pass along your suggestions to our management team. We hope you will stay with us again to see our improvements.
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Palmer, Massachusetts
Contributor
20 reviews 20 reviews
3 hotel reviews
Reviews in 16 cities Reviews in 16 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 26, 2013

I travel up to Burlington 2-3 times a year for work and this is my hotel of choice in the area. The desk staff is always friendly, the rooms are clean, and they generally have among the best prices in the area. Thanks!

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa G, Manager at Comfort Suites South Burlington, responded to this review, November 28, 2013
Dear Mike P,
Thank you for taking the time to write a survey. I've passed along your accolades to the Front Desk team. We're always glad to hear that the staff provided excellent service. We look forward to seeing you again on your next trip to Burlington, VT.
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Cortland, New York
1 review
5 of 5 stars Reviewed November 16, 2013

We loved the room. Very clean. Big bathroom and main room. Very comfortable bed and pillows.
Nice sitting area too. We stayed three nights and the front desk staff were very pleasant and the maid service was done in a timely manner and to our expectations. The breakfast station was more than adequate and kept clean. We also enjoyed the apples at the front desk.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa G, Manager at Comfort Suites South Burlington, responded to this review, November 17, 2013
Dear Karen C,
Thank you for taking the time to write a survey. We're glad that you were able to enjoy the spaciousness of our suites as well as the local fresh apples that are at the desk during the autumn season. It's great to hear that the staff from all departments were able to make your stay clean and comfortable.
We hope to see you again.
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Montreal, Canada
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
Reviews in 26 cities Reviews in 26 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed November 13, 2013

Hotel is easy to find. Breakfast is ok, but better at Holiday Inn Express next door. Smelly elevators. Dated but roomy suites.

Nothing to brag about but functional and not too pricey if bought via PL or Hotwire.

Stayed November 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa G, Manager at Comfort Suites South Burlington, responded to this review, November 14, 2013
Dear Pharmacistking,
Thank you for taking the time to write a survey. We have ordered new bedding and furniture and it will add a luxury to our spacious suites. I have brought the idea of new breakfast foods to my manager and discussed the elevator issue with the Housekeeping manager. We hope you will return to stay with us and see how we've improved.
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Montreal, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 6, 2013

good location,rooms needs updating,halls excellent,no continental breakfast served,self serve coffee in room,no fridge,big parking space,generally good,fast check-in check-out,nice swimming heated pool

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa G, Manager at Comfort Suites South Burlington, responded to this review, November 8, 2013
Dear tostig_12,
Thank you for taking the time to write a survey. We're glad you had a good time here and were able to use the pool facilities we share and hope you were able to also enjoy our 24 hour on premises fitness room. We do have new bedding on order. We hope you will stay with us again on your next trip to Burlington.
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Mass.
Top Contributor
52 reviews 52 reviews
18 hotel reviews
Reviews in 32 cities Reviews in 32 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed November 4, 2013

My family and I stayed here one night while visiting Champlain College and we were very satisfied with the accommodations. The suite was very large and very clean. I would highly recommend this hotel. Especially to families with children.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa G, Manager at Comfort Suites South Burlington, responded to this review, November 5, 2013
Dear AMBLF,
Thank you for taking the time to write a survey. We are please to hear that you enjoyed the spaciousness of our suites. We hope you will stay with us again on your next trip to Champlain College and Burlington.
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Additional Information about Comfort Suites South Burlington

Address: 1712 Shelburne Road, South Burlington, VT 05403 (Formerly Holiday Inn Express South Burlington)
Phone Number:
Location: United States > Vermont > South Burlington
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in South Burlington
#6 Romantic Hotel in South Burlington
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites South Burlington 2.5*
Number of rooms: 84
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Also Known As:
Comfort Suites South Burlington Hotel South Burlington
South Burlington Comfort Suites

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