We stayed at the North Star in late June, from a recommendation in a Lonely Planet guide. When they reviewed it likely years ago, they made a comment about there being 25 rooms or so. We were in room 34, in the dungeon, I mean basement, so I have a feeling the owner converted the basement into more rooms for extra income, but should have stopped with the upstairs units. The lady at the front desk seemed cold on the phone, but was nicer in person-- just a little frantic acting. She did warn us that the room would be downstairs, so that was fair but they should let people see it first and charge $15 less for it.
The room: basement, so no source of natural light except for a window well. Old, musty, dark. Bed was laughingly terrible. Sagged so much in the middle. We camp a lot and were missing laying on a hard dirt ground, if that paints any picture for you. Cob webs in corners. Key didn't work to get back in. When we brought that to the attention of the front desk, she realized she gave us the wrong key. Was apologetic but when I asked for a different room, she said they were all sold out. Bummer. Because that room should not be allowed to be rented out to anyone. We were miserable.
The next day: breakfast was all store bought pastries but it was fine for us, we aren't picky. We were just glad to be upstairs again and out of the dark, scary room. Check-out was quick, lady was friendly and apologized again for giving us the basement. If you have to apologize, don't rent the room out. Seriously. But I appreciated her care and concern, better than non-chalance.
The kicker: our overall undesirable experience was behind us until I saw that there were two charges on my credit card statement. One for what we were charged and another for over $100. I called immediately and the woman was incredibly defensive and rude at first. I wasn't calling to chew anyone out, just calmly wanted to be refunded the extra incorrect charge. She was very frantic and unprofessional resolving the issue but after a few calls back and forget, she realized she didn't charge someone at all and charged us for both our stay and the random strangers. The incorrect amount was refunded, on my statement the next day. She was not very apologetic though and again, defensively said it was an honest mistake. I never thought she was trying to scam us but as a working professional, it is her place to be nothing but professional, apologetic and accomodating. Honestly after a mistake like that and such a terrible room, she should have refunded us for our room charge also. But I wasn't going to attempt to reason with someone so unprofessional- it would be a lost cause.
Overall, I'd like to believe the upstairs rooms are better. It IS cheap, but if you are downstairs, not worth it. Staff is friendly enough, but a little off. Vermont is beautiful and there is so much to see, but research your hotels. And Lonely Planet will be contacted to rethink their recommendations.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.