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“They would not honor gift card...” 1 of 5 stars
Review of La Villa Bistro

La Villa Bistro
3762 Shelburne Rd, Tenneybrook Square, Shelburne, VT 05482
802-985-2596
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Ranked #18 of 28 Restaurants in Shelburne
Price range: $30 - $30
Cuisines: American, Italian
More restaurant details
Restaurant details
Good for: Large groups
Dining options: Reservations
Dining style: Casual Dining
Description: La Villa is a small owner operated restaurant serving locals and tourists for more than fifteen years in Shelburne Vermont. All of our food is hand crafted and made to order with as many local and farm fresh ingredients as possible. Panninis, fresh salads. Dinner options include day boat ocean fish, local veal, pork and beef and made to order pasta dishes. All this accompanied by our award winning wine list. We can't wait to serve you!
Essex Junction, VT
Senior Contributor
26 reviews 26 reviews
14 restaurant reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
“They would not honor gift card...”
1 of 5 stars Reviewed October 13, 2012

Our gift card (no expiration date ) is a couple years old, however, the toll free phone # we called indicated an open balance of $50. This restaurant would not honor it saying they had changed their "accounting system". To me this is poor customer relations and does not promote good will. We are local. We left. We won't ever be back. There are so many other restaurants choices for pizza or Italian food.
I can't review the food, but lunch prices were steep, the place was dark, with only 2 other customers in the place. Maybe that ts telling?

  • Visited October 2012
    • 2 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam S, Owner at La Villa Bistro, responded to this review, October 23, 2012
Hi there,

I'm sorry your gift card was not honored when you came to our restaurant. The orange one you presented is at least seven years old. We changed processors in 2004 and had the information on your card transferred to a new service and then in 2010 we switched our system to an in-house managed card program. We kept the technology to manage the cards such as yours until this past August, but simply can't maintain that indefinitely. If you have a receipt or other indication of value of that card we would be happy to honor it.

I'm sorry for this inconvenience,

Adam Spell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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72 reviews from our community

Visitor rating
    20
    28
    14
    4
    6
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Any
English first
Los Angeles, California
Top Contributor
53 reviews 53 reviews
15 restaurant reviews
Reviews in 27 cities Reviews in 27 cities
23 helpful votes 23 helpful votes
“So-so”
3 of 5 stars Reviewed October 1, 2012

Food is nothing fancy but tasty, and better than most chain restaurants in town. However, bread was so so, i used a restaurant.com gift cert and they charged me a 20% instead of a 18% gratuity like stated on the coupon.

  • Visited October 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 4 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam S, Owner at La Villa Bistro, responded to this review, October 3, 2012
We have been accepting Restaurant.com certificates for more than two years now. I'm sure the additional tip taken was human error and not malicious. I apologize for this inconvenience and hope to see you again soon.

Thanks for dining with us, we really appreciate it.

Adam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington, Vermont
1 review
“Will definitely be back!!”
4 of 5 stars Reviewed September 28, 2012

I had the Marsala, which was awesome! Friendly staff and great wine selection. We will be back just for th epure fact that there is so much on the menu that we wold like to try!! They also make a mean diry martini.

  • Visited September 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vermont
Top Contributor
51 reviews 51 reviews
38 restaurant reviews
Reviews in 23 cities Reviews in 23 cities
17 helpful votes 17 helpful votes
“should have gone for the pizza”
2 of 5 stars Reviewed September 27, 2012

great place IF you like a long wait time in between your courses. One waitress for 9 tables, had the personality of a rock. No smiling greeting, no swing in her step if you will. Food was overpriced, portions extremely small for what you pay. Dumpy inside, ceiling tiles were grungy and this really was bad. Won't be going here again.

  • Visited September 2012
    • 2 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 3 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Burlington, Vermont
Senior Reviewer
8 reviews 8 reviews
5 restaurant reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Bit overpriced”
3 of 5 stars Reviewed September 22, 2012 via mobile

Stick to pastas or pizzas. Both are very good. Other dishes ordered by our party not so much. Not a bad restaurant but we felt it was overpriced for what it was.

    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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