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“WOW this is a Comfort Inn” 5 of 5 stars
Review of Comfort Inn & Suites

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Comfort Inn & Suites
2.0 of 5 Hotel   |   703 US Route 5 South, Saint Johnsbury, VT 05819   |  
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Choice Privileges Points
Ranked #1 of 7 Hotels in Saint Johnsbury
Certificate of Excellence 2014
GreenLeadersGold level
Sturbridge, Massachusetts
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
“WOW this is a Comfort Inn”
5 of 5 stars Reviewed February 4, 2014

This hotel is absolutely excellent! Great place to stay. The people at the front desk were happy and informative, breakfast was good. Rooms are clean and quiet. I met the owner at the Boston Ski Expo and he had some ski packages so we decided to give it a try. I am so glad that we did. Hotel is located 25 minutes to Burke so it is very convenient. Give it a try you’ll be glad that you did.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrettLoehr, General Manager at Comfort Inn & Suites, responded to this review, February 5, 2014
We appreciate all our reviews, including the critical ones, but yours is our absolute favorite so far in 2014! We genuinely appreciate you staying with us and sharing your experience on TripAdvisor. You either met me or David Thomas, my sales manager, at the Boston Ski Show. For the record, I'm the better looking one. Neither of us own this particular hotel. Having said that...we operate it 365 days a year like we do. I'm glad you enjoyed your stay. We would ask for your help in spreading the word about our hotel and our amazing ski and stay packages. Keep us in mind later this year, if you enjoyed the Northeast Kingdom in the winter...you'll fall in love during the summer.

Until next time...safe travels!

Brett
VermontTajMahal@aol.com
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444 reviews from our community

Traveler rating
    303
    115
    18
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    2
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
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English first
Vermont
1 review
3 of 5 stars Reviewed January 28, 2014

This hotel is about 3 miles from the hospital and doesn't give hospital rates. I asked about this and was informed that some of the hospital staff stays there but the hospital pays for their rooms. Probably getting cheaper rates....just saying..
when I called I got a rate of 132.99 and said I would call back. So when I called back to reserve a room I was told the rate was 143.99. Short story I did get it for the first price. Checking in I asked for a late check out because my husband had surgery at 6:30 the following morning and thought after surgery I could bring him back to rest. I was told I would have to ask about that in the morning after housekeeping come in.. Ok we had to leave at 6:00 so that was pretty much out. Asked for a 5:15 , got a 5:05.... So I think, being so close to the hospital they would think about rates for those guests.

  • Stayed January 2014, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrettLoehr, General Manager at Comfort Inn & Suites, responded to this review, January 29, 2014
Thank you for staying with us and sharing your experience on TripAdvisor. The discounted rates that you were offered are available to the general public (AAA, AARP, etc). As you mentioned, we do not offer special "hospital rates" for our visiting guests. Our rates fluctuate greatly throughout the year and we do our very best to operate with rate integrity. I apologize for the issue with your late check-out request. It is our policy during peak periods to a) not grant late check outs and/or b) they are only available in the morning based on availability and the volume of guests arriving that day. When you were here, we should have been able to approve a late check-out for you the night before. It was a mistake and I apologize. We are going to make sure that every team member is aware of this policy change immediately.

I hope your husband is recovering well and that we see you again under better circumstances. Until next time...safe travels.

Brett
VermontTajMahal@aol.com
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Ludlow,MA
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 25, 2014

Hotel was very clean. Right off the exit. You can have a great breakfast there with plenty of choices to eat for all ages. Mini waffle iron is great size for kids. Love the Vt. maple syrup. Couldn't meet a nicer bunch of employees.
Carol Fisher is great during breakfast. Very helpful even with it being so busy.

  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrettLoehr, General Manager at Comfort Inn & Suites, responded to this review, January 27, 2014
Thank you for staying with us and sharing your experience on TripAdvisor. I'm glad you enjoyed the hotel and our staff. We have an amazing group of team members. Carol, our breakfast ambassador, is one of our best. She has earned our "Employee of the Year" for both 2011 and 2012. In addition, she was named our company's "Employee of the Year". This prestigous award recognizes her as the best employee out of 31 hotels. I will certainly share your reveiw Carol and the rest of our team.

We will hope to see you again in the future. Until next time...safe travels.

Brett
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Norton, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 21, 2014

This is a great hotel and central to many ski resorts. If you can't stay slopeside, this is an excellent option. Great ski packages. I've been staying here for years. Very clean rooms. Awesome pillows.I highly recommend.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrettLoehr, General Manager at Comfort Inn & Suites, responded to this review, January 22, 2014
Thank you for your repeated patronage and taking time to share your experience on TripAdvisor. I'm glad you enjoy our ski and stay vacation packages. We proudly offer ski packages to Burke, Cannon, Jay Peak and Bretton Woods. The packages start as low as $159.99 per night for Cannon Mountain. Packages include your overnight accommodation, hot breakfast and TWO lift tickets.

Thanks again for staying with us! Until next time...safe travels!

Brett
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Franklin, Connecticut
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 20, 2014

We recently stayed at The Comfort Inn & Suites in St. Johnsbury Vermont. The moment we walked in the front door to check in we were greeted by Steve. He was very friendly and helpful. Maureen was also very helpful in helping us choose a good restaurant for dinner. Her recommendation was perfect; great restaurant and great food. Our room was very large and spacious and extremely clean. Updated new furnishings and a very comfortable king size bed. While walking in the corridors any hotel staff we encountered was very friendly and always said good morning or good evening. The free continental breakfast was excellent. Many choices of food available and always being restocked and clean. I would definitely recommend this hotel for customer service, and cleanliness

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrettLoehr, General Manager at Comfort Inn & Suites, responded to this review, January 21, 2014
Thank you for staying with us and then sharing your experience on TripAdvisor. I really appreciate all the positive feedback on our team members. Steve is a manager in training. Maureen has only been with us for a few months. She consistently does a great job assisting our guests and operating the front desk. I'm glad you enjoyed the hotel and its facilities. We hope to see you back in the future.

Until next time...safe travels!

Brett
VermontTajMahal@aol.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 3, 2014

Our family always enjoys staying here, no matter the season. We had one of the one bedroom suites and there was plenty of room for three adults and a teenager. We used the fitness room and pool which are well maintained. The breakfast attendant did an amazing job off keeping everything well supplied for the full house of guests, and with a cheerful attitude as well. We have family in the area but never stay with them because we enjoy the Comfort Inn so much. We highly recommend it.

  • Stayed December 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrettLoehr, General Manager at Comfort Inn & Suites, responded to this review, January 7, 2014
Thank you for the repeated patronage and for sharing your experience(s) on TripAdvisor. We genuinely strive to be the "best" and are focused on once again becoming the Comfort Inn of the Year for 2014. We have assembled a great team and are very proud of our newly remodeled hotel. We will look forward to seeing you on your next visit.

Until next time...safe travels and "Happy New Year"!

Brett
VermontTajMahal@aol.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Watertown, New York
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 3, 2014

Though we've been coming to this area at Christmas for a number of years (visiting family), this was our first experience at the Saint Johnsbury Comfort Inn and it was a delightful one. This is one of the more upscale Comfort Inns and it offers just about any amenity you could possibly want. Rooms are clean and comfortable and all the staff - not just the front desk - was friendly and helpful. Extra bonus...a lobby beautifully decorated for Christmas! We intend to stay there again the next time we're visiting the area.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrettLoehr, General Manager at Comfort Inn & Suites, responded to this review, January 7, 2014
Thrilled that we were able to host you over the holidays and really appreciate you taking time to post a review. The hotel's Breakfast Ambassador, Carol, out did herself this year decorating. It was a great holiday period for everyone that joined us. Thank you for all the kind comments and positive feedback.

We will look forward to seeing you in the future. Until next time...safe travels.

Happy New Year!

Brett
VermontTajMahal@aol.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites

Address: 703 US Route 5 South, Saint Johnsbury, VT 05819
Phone Number:
Location: United States > Vermont > Northeast Kingdom > Saint Johnsbury
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Saint Johnsbury
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Comfort Inn & Suites 2*
Number of rooms: 107
Official Description (provided by the hotel):
This award-winning hotel is located in the heart of Vermont's majestic Northeast Kingdom. The Comfort Inn & Suites is Northern New England's best year-round vacation destination. Recent improvements include fully remodeled guest rooms, pool area, 42 inch flat-screen televisions, and an updated breakfast room. Complimentary hot breakfast is served each morning. The hotel's guests also enjoy the large fitness center, whirlpool and heated indoor saltwater pool. Vacation packages with Burke Mountain, Cannon Mountain, Bretton Woods, Jay Peak, Kingdom Trails and Santa's Village are available seasonally. ... more   less 
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Also Known As:
Comfort Hotel Saint Johnsbury
Comfort Inn And Suites
Comfort Inn Saint Johnsbury
Saint Johnsbury Comfort Inn

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