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“Red Knights International” 4 of 5 stars
Review of Holiday Inn Rutland/Killington

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Holiday Inn Rutland/Killington
3.0 of 5 Hotel   |   476 Holiday Drive, US Route 7 South, Rutland, VT 05701   |  
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Ranked #3 of 12 Hotels in Rutland
Uxbridge, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Red Knights International”
4 of 5 stars Reviewed August 19, 2013

Aug 14 to 18, 698 Red Knights [firefighter's motorcycle club members] registered for the annual convention -more than your hotel could handle roomwise, but not in the food department. The barbecue , the banquet and the final breakfast were vey well handled. The food was delicious, amazing quantities, and great variety. A job well done.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hivermont, Guest Relations Manager at Holiday Inn Rutland/Killington, responded to this review, August 20, 2013
Dear joey35 ,

Thank You for your great review.We agree that a convention as large as The Red Knights, with close to 700 participants, was more than any one hotel could handle roomwise in the Rutland/Killington area.Our entire staff was at your service, we left no stone unturned to perfect our commitment to your club.We were very fortunate to have our facility host your event, and hope to be able to serve you once again when the Red Knights return to New England.

Sincerely,

Hotel Guest Relations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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263 reviews from our community

Traveler rating
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    65
    32
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
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  • English first
  • French first
  • German first
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English first
Philadelphia
Top Contributor
313 reviews 313 reviews
66 hotel reviews
Reviews in 114 cities Reviews in 114 cities
162 helpful votes 162 helpful votes
3 of 5 stars Reviewed August 8, 2013

Located in a parking lot behind a taco bell (so is the Hampton Inn next door). Nothing special. Service was just ok - a little brusk. Room was fine. The hotel feels a little old and a little cheap. I'm sure there are better options in this nice town.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hivermont, Guest Relations Manager at Holiday Inn Rutland/Killington, responded to this review, August 16, 2013
Dear PelleasPhiladelphia

While we appreciate your review, we regret that our location and service fell short of your expectations.We are aware that there are other lodging options in Rutland and therefore we strive to go over and beyond for your continued business.Please visit us again sometime so that we may exceed your expectation.

Sincerely,

Hotel Guest Relations.
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Brroklyn
1 review
5 of 5 stars Reviewed August 6, 2013

This hotel was great deal for the price. The staff was very helpful.Our room was very clean and quiet. In addition, our bed was very comfortable Air conditioning worked. Pools were great. I will definitely planning on going back.. The breakfast had good selection. Very Convenient location.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hivermont, Guest Relations Manager at Holiday Inn Rutland/Killington, responded to this review, August 7, 2013
Dear James W

Thank You for taking the time and posting this review.We appreciate your positive feedback.We hope to be able to serve you again in the near future.

Sincerely,

Hotel Guest Relation.
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Burlington, Vermont
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 2, 2013

I was a vendor at an event held in the ball-room. The staff could not have been more helpful to make sure we had all we needed for a successful outcome. Even though I arrived very early to set up, the room was beautifully ready and the staff was almost running when I asked for something I had not previously asked for.
After the event (which was late evening) somehow my car's battery had died and the hotel's owner personally made sure I got a jump start and calmed me letting me know whey would make sure everything would be ok. I live far from Rutland and would have been stranded. Because of their kindness I felt safe knowing all was in good hands.
Weather it's business or pleasure, this Holiday Inn is a place that's one to be noticed in a great way.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hivermont, Guest Relations Manager at Holiday Inn Rutland/Killington, responded to this review, August 4, 2013
Dear Valerie M

Thank You for reviewing us and making us feel so very special at what we consider our way of life here at Holiday Inn.It is in our blood to go over and beyond for our guests.Our goal is to welcome each and every guest and shower them with Hospitality so that we can do it time and again.It is comments such as yours that we strive for.We hope to see you again on your return visit.
Thank You for your kind words.

Sincerely

Hotel Guest Relation.
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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 31, 2013

Arrived...first room damp...stucco peeling from shower ceiling....nose started to clog and eyes burned from air quality....insisted on immediate move. 2nd room.... Air quality only marginally better...window however only locks with 1/2 inch PVC conduit plastic tube wedged in window well. All this for $130.00 a night!

Worst experience I've ever had in a hotel!

  • Stayed July 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Rutland/Killington, responded to this review, August 15, 2013
Dear Pcva,

I would like to thank you for your review and apologize that your experience with our hotel did not meet your expectations. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Regards,

Brenda J.
Case Manager
IHGCare
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1 review
5 of 5 stars Reviewed July 30, 2013

I was very surprised when my room at a rate of $109 was much nicer than my room in Burlington, VT at an upscale hotel which cost me $259, The flat screen was larger and had many more channels including free HBO and Showtime and the bedding was nicer and the beds more comfortable. I booked a 2 day training at the hotel and was astounded by the service that I received. It's my organization's new training location in Rutland and I'm in the process of switching 5 more days of training this month and next to the Holiday Inn. The sales, catering, and front desk staff were exceptional and the sales manger makes mean pitcher of iced coffee light and sweet. I'm staying there again tomorrow and since I loved my room, they reserved it for me. I have mobility issues and the staff thought about my comfort despite me arriving a cranky and frazzled guest. They are currently renovating areas of the hotel. Don't dismiss it. Well worth the money for the staff alone! PS, the catering captain who served us accommodated special food requests with a smile. My trainees enjoyed the food and the staff and were hoping that the catering captain would be working with us again. He was just a joy to work with as was the sales manager and the front desk staff. I'll put up with a less fabulous pool to be treated with such care.

Room Tip: Ground floor room near the conference center and soda machine was amazingly quite so don't be di...
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  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed July 30, 2013

Public places reflect poor housekeeping- hall carpet visibly stained, stairwells dusty, tables in the restaurant sticky. Our room was (thankfully) clean with a comfortable bed. As priority members breakfast was included. The tables around us were never cleared for the time we were there, food which was dropped on the floor stayed there and much of the buffet remained unreplenished. The hostess reminded us that a gratuity was not included but there was no pressure in that regard; there was no individual service either.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hivermont, Public Relations Manager at Holiday Inn Rutland/Killington, responded to this review, July 31, 2013
Dear TeaLady71

Thank You for reviewing us , We take our guest reviews very seriously and make improvements as a result.Please accept our opologies as we seem to have fallen short of your expectations. We have addressed your concerns with the appropriate staff members so that your return trip is a memorable one.
We are certain to exceed your expectations on your return visit.

Sincerely,

Hotel Guest Relation.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Rutland/Killington

Address: 476 Holiday Drive, US Route 7 South, Rutland, VT 05701
Phone Number:
Location: United States > Vermont > Rutland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 12 Hotels in Rutland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Rutland/Killington 3*
Number of rooms: 151
Official Description (provided by the hotel):
Welcome to the Holiday Inn Rutland/Killington Hotel. Ideally situated on Route 7 in Rutland, Vermont, minutes from downtown, the Holiday Inn affords you the convenience of a short drive to Vermont's most popular attractions such as ski areas Killington, Pico and Okemo, Manchester Center, Adams Farm, Vermont Marble Exhibit, New England Maple Museum, and historic villages like Rutland, Woodstock and Weston, just to name a few. If you are planning a meeting, wedding, motor coach tour, reunion or other gathering, the Conference Center is perfect for groups from 20 to 400. Our hotel banquet and catering staff's outstanding service & attention to detail, makes us a favorite in the Rutland area. For breakfast, lunch or dinner, Paynter's Restaurant offers an extensive menu for any appetite in a casual atmosphere where Kids Eat Free. Centre Stage Lounge serves a variety of fare and boasts 5 TV's so your are guaranteed not to miss a sports game. When you're away from home, you can continue your exercise regime in the Rutland hotel s Fitness Club, complete with Paramount equipment. Unwind in our indoor heated pool, two whirlpools and sauna and enjoy poolside refreshments and light dining or relax by the fireplace in the hotel lobby and take advantage of our complimentary high-speed wireless internet or business center. Businesses near the hotel: GE, OMYA, STO Corp, Carris Reels, Casella, Kalow Technologies, Killington, Okemo ... more   less 
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Also Known As:
Holiday Inn Rutland/Killington Hotel Rutland
Rutland Holiday Inn

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