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“Relatively convenient spot to stay for skiing at Killington” 3 of 5 stars
Review of Holiday Inn Rutland/Killington

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Holiday Inn Rutland/Killington
3.0 of 5 Hotel   |   476 Holiday Drive, US Route 7 South, Rutland, VT 05701   |  
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Ranked #4 of 12 Hotels in Rutland
Cambridge, Massachusetts
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
“Relatively convenient spot to stay for skiing at Killington”
3 of 5 stars Reviewed April 8, 2013

I've stayed here twice now while on ski trips up to Killington. There's nothing particularly noteworthy about this hotel - it's fine, it's not too far from the ski slopes (~25 minute drive). The staff are friendly. Breakfast is included if you have a voucher; otherwise the buffet is ~$8-10. The food is fine - again, nothing noteworthy, but it will fill you up and keep you skiing until lunchtime. The rooms are relatively comfortable, although the hallways and stairwells look a little old. But it's convenient and the staff are friendly.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hivermont, Guest Relations Manager at Holiday Inn Rutland/Killington, responded to this review, April 10, 2013
Dear Guest

Thank you for taking the time and reviewing us. Our courteous and professional staff is at your service and will go over and beyond to make your stay a memorable one.
We hope to see you again sometime.

Holiday Inn
Guest Relations
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287 reviews from our community

Traveler rating
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    70
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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cardiff
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 5, 2013

Extremely happy with the quality of service provided. Some of the friendliest staff I have ever encountered in a hotel. The food was very good, the beds were very comfortable and the spa facilities were great. A perfect stay!

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hivermont, Guest Relations Manager at Holiday Inn Rutland/Killington, responded to this review, April 10, 2013
Dear Guest

Thank you for taking the time and reviewing us.We appreciate your honest feedback.
Our courteous and professional staff is at your service and will go over and beyond to make your stay a memorable one.
We hope to see you again sometime.

Holiday Inn
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hopewell Junction, NY
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed March 26, 2013

Several of us came here beginning of March. I wouldn't stay here again..we were in different parts of the hotel and we all had the same problem - the hot water was barely Luke warm both nights. The beds were uncomfortable and the hotel needs some updating. Noisy hallways at night. Food was decent and staff nice.

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Rutland/Killington, responded to this review, April 17, 2013
Dear nys1emt,

Thank you for your feedback. I am delighted you found our staff and the food served during your stay commendable. I would like to offer a sincere apology for the shortcomings you experienced during your stay and regret our hotel fell below your expectations. I have taken note of your valuable comments and these will be considered in our efforts to improve the quality and services we offer.

I appreciate you taking the time to share your feedback and hope you give us a chance in the future to make your stay the best as it can be.

Sincerely,

Joel B
Case Manager
IHGCare
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New Milford, Connecticut
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 14, 2013

My Wife and I stayed here for one night while our daughter was visiting a nearby college. We had read a few negative reviews, so we had some concern, but overall I think it was very good. There were just a few negatives in my opinion. Firstly, the pool/spa area is in need of renovation. The ceilings had peeling paint, some of the floor tiles were broken or poorly repaired, and the windows and trim were fairly outdated and generally tired looking. The pool and spas themselves, however, were clean and the temperatures were kept correctly. The room was fine. Actually, better than I expected for $90 per night during ski season in a ski town! The bed was comfortable, albeit, full sized instead of queen - but that was accurately specified in the website when I made the reservation. I believe they have king rooms as well, but were either sold out or more $ than I wished to spend. The TV and furniture were also a bit dated, as far as style goes, but were all in perfect working clean condition (no scratches, chips, stains, etc). The bathroom was spotless, and soap/shampoo products good quality (Bath and Body Works or one of those known brands). The check in/out process was simple, quick, accurate, and friendly. We did not go in the restaurant or bar at all, so I cant comment on that part. It would have been nice to have coffee available in the lobby like all the Marriott and Hilton brands do, because the "semi-instant" coffee in the room is never very good IMO. The location was good. 2 minute drive to dozens of stores and restaurants. Overall, I would say that the Holiday Inn Rutland is a very good choice. I'll return.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clayton, North Carolina
Senior Contributor
45 reviews 45 reviews
12 hotel reviews
Reviews in 26 cities Reviews in 26 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed March 11, 2013

Good value in the area, with easy access to local skiing and adequate rooms. One room for our party had a heater/AC unit that made an incredible amount of noise (the plastic cover and vents vibrated, but this was solved by taking the night stand and putting it upside down on the units top to damping the noise--anything for a good night's sleep!). Killington ski area is an easy 30 minute drive.

Be forewarned: reservations made with Expedia and found out that breakfast was not included, despite my long standing "Priority Club" status with Holiday Inn. Have to say that the attitude of the man at the front desk who told us we did not "qualify" for the free breakfast, unless we booked directly with Holiday Inn was pretty demeaning. Some in our party had breakfast, some did not. Don't know what the battle is between Expedia and Holiday Inn, but my group really felt caught in the middle. The Dunking Donuts right down the street solved the food problem for all of us, but I have to say that the whole experience left a bad taste in my mouth (pun intended).

At our next stop the Best Western still had the breakfast buffet FOR ALL OF US, even though we booked with Expedia. Holiday Inn will need to address this issue, because at the end of the day they left us hungry and hanging--and my party will probably be down the street at the Best Western!

Room Tip: Make sure breakfast is included, or make other plans!
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  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Rutland/Killington, responded to this review, July 16, 2013
Dear yellowrider221,

We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. Nevertheless, we’re sorry for any inconvenience you experienced because we did not live up to your expectations. Though we would prefer you had a better experience, we would like to thank you for sharing your thoughts, and hope you will give us the opportunity to serve you again in the future.

Sincerely,

Ferdinand G
Case Manager
IHGCare
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Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 1, 2013 via mobile

I stayed here with a school group skiing for six nights. We really enjoyed our time at the hotel. Todd, the reception manager, was very friendly, helpful and accommodating. We had a couple of problems that he sorted no problem. Breakfast was excellent, the same everyday but teenage boys would happily eat pancakes for every meal! The evening meal was also of a very good standard and there was plenty of it.
My room was spacious and clean and I liked the bonus of a microwave and coffee machine. The fridge did freeze my milk but I just turned it down. I also like the settee in the room as well as two double beds.
I went in the bar a few times, was always quiet, but enjoyed a few pints of switchback and games of pool.
The only downside is the colour of the pool water, very murky and unappealing, but didn't stop the kids going in.
Rutland has plenty to offer and I love skiing Killington. Would definitely stop again.

Stayed February 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John C, Guest Relations Manager at Holiday Inn Rutland/Killington, responded to this review, March 5, 2013
Dear Katherine G,
Thank you for taking the time to comment on your experience staying at our hotel. It sounds as though Todd lived up to our service culture which is to provide exceptional service to all who choose to stay with us. Todd, our restaurant staff and housekeeping staff have been recognized for their quality of work and we appreciate your positive feedback. As you said, the Rutland Region has so much to offer visitors. Its exciting to hear of your likelihood to return to the area and our hotel. We look forward to serving you and your friends and family again in the future.
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Billericay
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed February 25, 2013

Poor hotel. In drastic need of a refurb and a clean. The rooms smell of stale fags and damp dog. We didnt have our sheets changed during our 10 night stay. The staff had poor knowledge about the public transport, dining and bars in the town. The fridge froze our milk! The lamp shades were loose and the switches were a little scarry! There was evidence of other peoples hair in the bath and on the floor when we got there. Yuk! Shame the room had 2 double beds and not a king.My husband and I were very "close". The bar was like a mortuary. You could have heard a pin drop and it had a strnge smell. Some of the "quests" looked a little........... unsavoury. We asume there are some rooms let for social housing.

  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John C, Guest Relations Manager at Holiday Inn Rutland/Killington, responded to this review, March 5, 2013
Dear CC,
I'm almost at a loss for words. It's disturbing to read about your recent stay at our hotel. Your comments have been fowarded to the housekeeping department and will be used as a reminder to be more conscientious and detail-oriented. Please accept my apologies as your experience is not indicitive of our service culture. All walks of life come to stay at our hotel and all are welcome; however, we do not participate in social housing. Our hotel is excited for the numerous renovation projects in the works, such as, the installation of an elevator and upcoming projects including new carpeting through the entire property and facelifts to the restaurant and lounge. Again, we regret your adverse experience while staying with us and respectively request the chance to provide a higher quality experience in the future.
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Additional Information about Holiday Inn Rutland/Killington

Address: 476 Holiday Drive, US Route 7 South, Rutland, VT 05701
Phone Number:
Location: United States > Vermont > Rutland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 12 Hotels in Rutland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Rutland/Killington 3*
Number of rooms: 151
Official Description (provided by the hotel):
Welcome to the Holiday Inn Rutland/Killington Hotel. Ideally situated on Route 7 in Rutland, Vermont, minutes from downtown, the Holiday Inn affords you the convenience of a short drive to Vermont's most popular attractions such as ski areas Killington, Pico and Okemo, Manchester Center, Adams Farm, Vermont Marble Exhibit, New England Maple Museum, and historic villages like Rutland, Woodstock and Weston, just to name a few. If you are planning a meeting, wedding, motor coach tour, reunion or other gathering, the Conference Center is perfect for groups from 20 to 400. Our hotel banquet and catering staff's outstanding service & attention to detail, makes us a favorite in the Rutland area. For breakfast, lunch or dinner, Paynter's Restaurant offers an extensive menu for any appetite in a casual atmosphere where Kids Eat Free. Centre Stage Lounge serves a variety of fare and boasts 5 TV's so your are guaranteed not to miss a sports game. When you're away from home, you can continue your exercise regime in the Rutland hotel s Fitness Club, complete with Paramount equipment. Unwind in our indoor heated pool, two whirlpools and sauna and enjoy poolside refreshments and light dining or relax by the fireplace in the hotel lobby and take advantage of our complimentary high-speed wireless internet or business center. Businesses near the hotel: GE, OMYA, STO Corp, Carris Reels, Casella, Kalow Technologies, Killington, Okemo ... more   less 
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Also Known As:
Holiday Inn Rutland/Killington Hotel Rutland
Rutland Holiday Inn

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