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“Recommended” 4 of 5 stars
Review of Comfort Inn Trolley Square

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Comfort Inn Trolley Square
2.0 of 5 Hotel   |   19 Allen Street, Rutland, VT 05701   |  
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Ranked #5 of 12 Hotels in Rutland
Rutland, Vermont
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
“Recommended”
4 of 5 stars Reviewed December 9, 2012 via mobile

My family stayed at the Comfort Inn for 5 nights and were very well taken care of. This is where they go to stay every time they visit. The people at the hotel, who work there, even remember that they need a 1st level room near the exit because of their mobility. Great breakfast choices and a decent price.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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174 reviews from our community

Traveler rating
    22
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    52
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Meriden, Connecticut
Top Contributor
86 reviews 86 reviews
12 hotel reviews
Reviews in 32 cities Reviews in 32 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed December 7, 2012

Needed a room to be close by for business meeting next day. Upon check in, pretty girl behind desk apparenlty has her boyfriend loitering in the lobby for hours at a time, for what reason I have no idea. Room was fairly small but clean. TV channel selection extremely limited. WIFi was adequate. Went down to pool an hour after check in, and the boyfriend still there in the lobby and wandering around in pool area. Went in pool area, smelled chlorine and made the mistake of opening my eyes for a quick second...WOW...that was a new kind of pain for 2 hours. Immediately had to flush my eyes with cold water. They remained bloodshot till morning. Continental breakfast was best part. Wide variety of food including eggs and sausage. Ok for the price.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Rochester, New York
Top Contributor
122 reviews 122 reviews
16 hotel reviews
Reviews in 73 cities Reviews in 73 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed November 4, 2012

The Comfort Inn at Trolley Square has some good qualities and some not so good qualities. The staff at the front desk and breakfast room are friendly, helpful and knowledgable.

The rooms are comfortable and every things works (high speed Internet, TV, phone, etc.)

There is plenty of free parking and a nice restaurant to walk to right across the parking lot.

We stayed two nights and had a good night's sleep both nights.

The place does need some sprucing up. It is clean but there was drywall tape coming off the ceiling of our shower, the breakfast room on the third floor is too small and needs more space to provide additional breakfast items.

We have stayed there a couple of times in years gone by and would stay there again but we have noticed the decline in the facility.

Room Tip: The breakfast room is on the third floor if you want to avoid the stairs/elevator to breakfast.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Salem, Oregon
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 19, 2012

When we arrived, the sign was not lit. That should have told us something. This place is suffering from real neglect.
The folks at the front desk and working the breakfast area were very nice and helpful, however, the facility itself is really awful.
First of all, the hotel is a dimly lit maze: we had to go through a poorly marked door to the "dining room" to get to the elevator. The halls smell of smoke and are dank and dark. The rooms are similarly old, damp feeling and shabby---although not smoky smelling, to be fair. The shower curtain had red mold on it, and the heater/a/c was ineffective and loud. The breakfast was several rungs below the usual Holiday Inn Express-type breakfast. There was a public computer and a printer. The printer was broken, but the staff made copies for us.
I do want to say that the beds were comfortable and the showerhead had a nice strong spray. Both good things, but not enough to overcome the damp, musty, smoky, dingy general atmosphere. This place has not been cared for and I just can't recommend it except in a real pinch.

  • Stayed October 2012, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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New York City, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 11, 2012

Stayed here for 2 nights. My room was pretty clean. I think the carpet proably could have used a shampoo, but overall good. The sheets were clean. After going over the bottom sheet with a lint roller, the roller was clean !!! Bed was comfy. TV is flat screen. No fridge in the room, but front desk said they presently only some rooms have the fridge, but that they are working on putting them in all rooms. Bathroom was small but clean. Shower head had no pink mildew LOL !!! Breakfast was the upgraded continental including waffle machine, scrambled egg paties, and sausage. Breakfast room was small and got a bit crowded, but then thinned out. Guess people took food back to their rooms. Hotel has a restaurant/bar on the premises, an actual bar and a McDonalds just outside the property and lots of other things in the area. So overall, I was a happy camper !!!

Room Tip: I stayed in Room 233.
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  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
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Columbus, Ohio
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 8, 2012

Good Location with Restaurant and Bar. Many other food options nearby as well. Hotel is just a short drive from downtown Rutland. Staff was very nice and helpful with questions we had about the area. Will definately stay there on our next trip through Vermont.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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London, United Kingdom
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 26, 2012

Stayed here 1 night while passing through Vermont to the got to the Rockwell Museum. Chose it because it was the only place we could find near stuff that was open past 9pm in sleepy Rutland. Plus it wasn't expensive. Rooms were spacious, clean enough, but generally fairly average. Fine for 1 night.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Comfort Inn Trolley Square

Address: 19 Allen Street, Rutland, VT 05701
Phone Number:
Location: United States > Vermont > Rutland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 12 Hotels in Rutland
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn Trolley Square 2*
Number of rooms: 104
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Also Known As:
Comfort Inn Trolley Square Hotel Rutland
Comfort Inn Rutland
Rutland Comfort Inn

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