My husband and I stayed here for one night so we could attend the VT State Fair, which was approximately a block and half away. For proximity to the fair grounds, no hotel is better. But that's where it starts and ends for this place.
I had called over the day before to check on our reservation and was told that check-in was at 3PM, but that our room should likely be ready by noon. Epic fail. When we got there at 2:30PM, our room still wasn't ready. I mentioned the phone conversation to the front desk clerk who said, "I don't know who would have told you that. Our check-in is at 3PM" No apology, just attitude. So, while we pissed away valuable time that could have been spent at the State Fair waiting to see if we could be put into another room, we decided to use the hotel computer in the (tiny!) entrance lounge area to print our boarding passes for our flight the next morning.
It's nice to have a computer/printer for guests to do this. It's even better when it works!
I tried multiple times to get our tickets to print, only to have the printer crap out on me each time. The front desk clerk had no clue how to fix the printer. Instead she complained that the hotel was recently taken over by new management and everything had been turned on its ear. Y'know what? I don't want excuses when I travel, I want service. I realize that the Comfort Inn isn't the creme de la creme of hotels, but even so, this to me was unacceptable. Finally, the clerk told me to send my tickets to her email so she could print them. What? I don't know you, Lady. I'm not sending you my email address. In the end, though, I did, in an effort to print my tickets. What a mess. She had no clue how to even use her own computer. Ultimately I had to step behind the front desk to print ... a receipt for online check-in, because I couldn't print the tickets.
When we finally got up to the room it was wicked damp. Ick. Even with air conditioning, it was soggy. That's nasty.
I'd rate this review poor, but since the bed was comfortable and the shower was nice, I'm being generous.
Breakfast the next morning was nice, too, although nothing to write home about. I did notice a woman having considerable difficulty splitting open the two halves of an English muffin and I overheard the breakfast room attendant say to her, "You're having trouble because it's frozen." That's what you put out for guests to eat? Again, absolutely unacceptable.
If this is the way this joint runs under new management, I'm scared to consider what it was like under the old management. Truly not a place I'd recommend staying, unless you are going to the State Fair, value ease of access over everything else and are very tolerant of incompetent staff.
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- Also Known As:
- Comfort Inn Trolley Square Hotel Rutland
- Comfort Inn Rutland
- Rutland Comfort Inn