This is the third time Ive been and will be the last. The first two visits were uninsiring but the selection in the region is sparce to say the least. The visist which prompts this review was indeed sub-standard on the following levels. Food, service, ambeiance.
First the food: The French Oinon soup was not just burnt, it was charred. I am not sure which is worse, the fact that it came from the kitchen with charred cheese on top or that the waitress thought (or didnt at all) that it was ok to bring it to the table. I find it ironic that this is what I get for being 3 miles from Canada where more than half the customers are undoubtedly from.
I ordered broiled haddock ..came slightly underdone but not bad enough to complain; what was less than reasonable was the fact that not an iota of seasoning was to be had anywhere on the plate. The fish was slightly odiforous, and the coice of vegetables was Cole slaw, cottage cheese (?) or an ear of corn.
My wife ordered a small strip steak medium to medium well (I know I know) and what came was a small sirloin that was rare. sent back to the pan...came back rare on one side medium on the other....sent back and returned shredded and super well done.
Certainly not what I expect from an establishment that bills itself as "Fine Dining"
The Service: The waitress had me asking another waitress for more water. No one asked about my food, they learned by my wife complaints of her steak that she wasnt happy with it, but at no time were we beligerant or anything but please and thank you with politeness. We didnt want to disturb any of the other customers as they didnt need to know about my problems. After our first server abondoned us, the second and waitress certainly was a releif to us but she was merely just trying to keep her own tables afloat and really didnt have much of an opportunity to recover for the first waitress. (It turns out the owner was sitting adjacent to us during the whole time tending to another party obvioulsy oblivious to the service and complaint happening no 3 feet away - I did see him bring a lobster dinner plate to one of his party friends though...maybe they are regulars and deserve far more service than occasional visitors?)
The Ambeance: The facility is rather large and at first glance looks plain and relaxed,if not a bit drab. Old "smoke eaters" still adore the ceiling in our dining room and our booth was constructed of poorly stained exterior grade plywood (so sayeth the lumber stamp clearly legible above my left shoulder) The faux-leather/plastic uphostery was stapled over a thin foam cusion where all the staples were clearluy visible...I suppose if you looking for plywood benches these were among the best. Again, not fit for a establishment billing itself as fine dining.
I spent a good ten minutes writing my concerns on the paper placemat (in English) for the owner to read (This is before I found out he was sitting next to me at the adjacent table). I had pklently of time because this is how long it took for the waitress to return our check after we asked for it.
I think the worst part overall though was a lack of common sense that permeated every aspect of our experiance. The most glaring is that the original waitress informed us upon ordering that there was baby shrimp in the salad (cool). Except that I am allergic to it and informed her of this. Assured that there was no problem, they delivered the salad sans shrimp...alas. Due to the stiff allergic reation I received (quietly suffering from it) It was apparent that they merely took the shrimp off an already prepared salad and dilerviered it that way.
Come on, really?!
Skip the joint unless your looking for a beer and some pub food. Its what your buying....
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.