My wife and I recently stayed two nights at The Inn at Ormsby Hill. The Inn facilities and grounds were just as described and expected. However, I'm just not sure the innkeepers have their priorities in order and are focused on their guests. Our stay didn't start well, when we called the Inn in the late evening for directions, and Ted Sprague answered, and when we indicated we were lost, but thought we were nearby - he responded with silence. When we asked if he needed to know where we thought we were, he merely answered "yes, that would be helpful".
When we finally located the Inn, my wife had just about had enough of travelling for that day. As such, she stayed in the car, while I checked us in. Ted Sprague greeted me inside (with a handshake) and when he asked where my wife was, I told him that she was pretty well worn out, and she preferred to wait in the car. At that point, rather than check us in, Ted insisted that I bring my wife in, so that he could go over the layout of the facilities and how breakfast was conducted. When I mentioned that she just wasn't up to it, Ted was insistent, and indicated that with couples checking in, "this was the way we do it". I dutifully went out to the car and informed my wife that her presence inside was required (much to her obvious surprise and amazement). The rest of the check-in went well and our room was very nice.
Our breakfast the next morning, (French Toast w/citrus sauce), while visually appealing, was inedible due to being underdone. We saw at least 4-5 other guests eat less than half their portions. Strangely, there was no inquiry from Ted or Chris on why so many guests were not actually eating their breakfasts.The next day we only ate from the continental breakfast, which was quite good. Speaking with another couple from Phoenix, who were having their third breakfast, also noted that breakfasts from the two prior days were mostly inedible, and said they also observed many portions from other guests being cleared away uneaten. I understand that Chris Sprague enjoys the reputation of being a chef, but I guess a reminder that she is cooking not to suit her tastes, but the tastes of her guests may be needed from time-to-time.
We also noted that Ted Sprague seemed inordinately concerned with the maintenance and upkeep of the facility and furniture, to the apparent disregard of the welfare of the guests. In some regards, it was a little bit like staying and eating in a museum, where you really couldn't relax and feel like you could make yourself at home, out of concern for moving something out of place or leaving a water spot on the dining room tables. We heard stories from other guests, which are hearsay and as they were not experienced firsthand, won’t be shared - but suggested a pattern noticed by others.
In writing this review and beforehand reading reviews posted on this travel website and others about the Inn, I noted an incredible dichotomy of the opinions expressed by the lodgers, which almost suggested that The Inn at Ormsby Hill and the Spragues were more possibly residents of Stepford, rather than Manchester - given the nearly Jekyl and Hyde demeanor described as being demonstrated by the innkeepers. Like other reviewers, I would have to agree that hospitality extended by the innkeepers apparently runs hot and cold. If you book a stay at The Inn at Ormsby Hill, hopefully the hospitality will be running "warm" for you.







