Check in was bizarre. We arrived at 3:30, check in is 4. We were told that our room may not be ready because the previous guest had been smoking in it and they needed to air it out in the 98 degree weather. After finding out that our $600+, newly renovated suite was hopefully ok and ready we asked a few questions regarding places for dinner, hiking, shopping. A young man with a very flat affect was not very helpful and seemed to be listening more to his ear piece. Are we in some high security situation? I hope he isn't the concierge?
Th cupula suite was cool and smoke free, but I was a little thrown by the new "Miami Beach" decor in New England.
We were driven into town for dinner by the resort shuttle and given the number to call for pick up. After dinner we called twice to the resort 3 miles away and were told someone was on the way. 45 mins later some locals gave us a ride back. We complained to the front desk and there was an apology but never an explaination why we were stranded after 10pm in the rain outside a restaurant that was closing. The following morning my husband discovered the concierge, why didn't they direct us to him on the moment we arrived?
The resort probably needed the all the new work they have done, but I think some people may be turned off by parts of it. It did not flow well and I think they went too mod for such an historical building. I worry for it's reputation. I would like to go back in 6 months after the renovation frenzy has settled. In their defense there seemed to be alot of new employees. Pool was was great, hiking was nice, and spa staff very nice. Front desk staff need some happy pills.

I was anxious to stay at this property based on some other reviews, but it didn't quite meet my expectations. I stayed in the "Townhouse" rooms, which was a seperate building from the main building. Rooms were very small and basic. No desk to work on - which was bad since I was there for a conference.

I asked the housekeeper doing turn-down service where the ice machine was, and he said there wasn't one in the Townhouse building - only the main building. He offered to get some for me...I never saw him again.

I was in a non-smoking room, but at various times my room was invaded by cigarette smoke - very strong and very obnoxious.

Finally - the room over mine had an incredibly creaky floor - the noise when anyone would move around upstairs was very distracting...especially in the middle of the night.

Overall - I was glad to check out of this one. It has the makings of a nice inn, but isn't where it needs to be.

In the land of B&Bs and crappy motels, this is the one hotel and spa. Note: they charge a $25 resort fee per room in addtion to your reservation. However, they include 2 bottles of water in your room and bicycles for your enjoyment. Located on the main street close to shopping. It is under renovations, but it only affected our stay in that my husband, who is severely allergic, had an allergy attack due to the construction dust and debris. The beds were comfy, BUT the bathrooms had a shower only and were poorly lit (in the newly renovated room). The Marsh Tavern is their restaurant - and it is EXCELLENT. Delicious bread with maple butter, comprehensive wine list, gourmet entrees. Overall a good stay and prices directly with hotel were cheaper than online sites.

This was our third visit to the Equinox, which is a great hotel. They are in the midst of renovations inside and out, so we had to go outside to get to the lobby, some hotel services were not available, and the noise and dirt from workmen were everywhere. We telephoned the property twice to book the room, and they never told us about the renovations or that it would impede our experience. While we understand the need to upgrade the property, it would have been appropriate to either close the hotel for a few weeks or tell us the extent of the work and the disruption to our trip. It was not honest.