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“disappointed” 3 of 5 stars
Review of Cascades Lodge Killington

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Cascades Lodge Killington
3.0 of 5 Hotel   |   58 Old Mill Rd., Killington, VT 05751   |  
Hotel amenities
Ranked #6 of 13 Hotels in Killington
Toronto, Canada
1 review
“disappointed”
3 of 5 stars Reviewed September 23, 2013

Quaint, ski lodge atmosphere - albeit somewhat dated. This hotel lists wheelchair accessible. I don't think this should be advertised as such. There is no elevator - and rails are not consistent on all stairs (I use a cane from time to time as mobility issues make stairs difficult) Which also meant, I was not going to travel down to lowest level to the vending machines. Restaurant was not open at all during the time there. It was the busiest weekend for the area in the fall - other service providers had commented that the area was as busy as the busiest ski weekend in the winter. It was the weekend of Spartan Race and everything was sold out / filled to capacity. This would have been an opportunity to provide opportunity to purchase dinners racers looking to 'carb load' before the race - Pasta dinner would have been scooped up by many I'm sure. Instead we are off to find a place to have dinner - because the three items available to purchase, hot dogs, chili, and chili dogs (both nights of our stay), would not have been good for stomachs getting ready to race in the a.m. Problem with the water heater meant no hot water for race morning. (these things happen, I know). Bed sofa was AWFUL - need of repair. It was a clean place however to lay our heads at the end of a busy day. I've never done a review before - and for me, this stay the cons outweighed the pros - and I'm confident I will not be choosing this location next year.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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70 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Copenhagen, Denmark
Top Contributor
90 reviews 90 reviews
29 hotel reviews
Reviews in 50 cities Reviews in 50 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed April 8, 2013

The lodge is quite nice and the room was huge. We stayed during the fall foliage season and the place was not that busy. We enjoyed the wonderful view from the balcony.

The continental breakfast was a bit disappointing as it was only cereal and coffee.

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed March 30, 2013

Booked this place online through one of the travel search engines. Honestly, not sure which one I ended up finalizing the reservation through. Room was an acceptable price at two nights (Thursday/Friday) for $270 total before taxes. Upon arrival, she confirmed two adults, but I was standing there with my son. She asked if he was staying with us. I said yes. She said the reservation was only for two. I explained that the children were included, and I even indicated their age online. She became argumentative and told me I could not check in unless I immediately paid an extra $120 for the two days. I assume this was to pay for the 'free' breakfast. Considering we had just traveled seven hours, and the kids were tired, I paid it and told her I would take it up with the booking company and my credit card company after the trip. She continued to argue and asked why I would be disputing it. I told her it was no longer her concern. With this increase in cost, it was no longer a value, as I could have stayed at the Pinnacle condos 500 feet away and had my own kitchen, bedroom, and fireplace.

I've stayed at this location before when traveling with just my son, primarily because of the indoor pool, which was in pretty good shape for the age of the hotel. We returned mostly for this reason again because we had my daughter along as well (kids love hotel pools). Last trip, we had some issues, but I did not review it at that time. I decided to give it a second visit before I dismissed the problems as a one-time fluke. This trip confirmed they were not. The water in the hotel is outright disgusting. It tastes like very salty ocean water. Whether from the faucet, shower, or anywhere else in the hotel. You can imagine how nasty their breakfast coffee is. Make sure you bring plenty of bottled water if you waste your time and money at this hotel.

The temperature in the room - both trips - could not be controlled. We actually had to sleep with the sliding glass door open two feet just to make it tolerable. Several outlets in the room didn't work. The hotel is severely dated, but that isn't a deal-breaker for me. It would just be nice to see some improvements.

While the pool was fine - nothing special - the jets in the hot tub did not work the first night. The second night, they were functioning when we got there, but they stopped working shortly thereafter. The front desk attending wandered in while we were there, and she explained that that happens when a lot of people are in there and get out at once. She indicated it trips a safety mechanism. First, that is ridiculous. Second, two (slightly above average weight individuals) were the ones using it prior. If two people getting out of a hot tub at the same time causes it to stop working, time to call a repairman.

Maybe I've been watching too much Hotel Impossible, but this hotel reminded me of the ones they showcase on the show. There were little 'nitpicky' signs all over the place. 'Don't open this door or you will pay $2,500 minimum.' 'Sorry, we no longer accept coupons.' 'Don't use this (randomly placed bucket in the hallway) for anything but recycling - no diapers', etc.

Also not sure how older people can stay at this hotel, having to lug equipment up two floors with no elevator. I only whined slightly, but I'm in my 30s. Ten more years and the whining would have increased tremendously.

All in all, the stay amounted to nothing more than an inconvenient hassle. The proximity to the mountain is the only saving grace, and there are many other places I will choose from in the future, as Cascades is done for me.

Room Tip: Request the lower floors as there is no elevator.
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  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 19, 2013

My wife and I checked in and had just put our stuff down in the room. Unfortunately, we had to leave within 20 minutes because of a medical emergency with one of our children who was back home. The General Manager, Amy, refused to give us even a partial refund or credit whatsoever even though our stay was on a Sunday night and the place was not even half booked (so they would not have been able to rent out the room anyhow). All we had done was sit on the bed for a few minutes and the GM said that it appeared that we had jumped on the bed and used the bathroom (which we had not). We even offered to pay the house cleaning fee for the room and asked her to just refund the rest of our money which she refused. We frequent Killington and will plan our stays elsewhere. Thanks for the understanding, Amy!

Stayed March 2013, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed March 14, 2013

Overall could do with an update.however the rooms are quite spacious, but could use a little more storage space. We are a family of five and probably could have fit in one room ( adding a rollaway) but we would not have been able to fully unpack, so we took two rooms. The hotel has a cozy reception room with a fireplace. They have a great breakfast room with beautiful views, breakfast is adequate, could use more variety. Our kids have a great time in the pool and the hot tub was inviting after a day on the slopes. The front desk staff were friendly and helpful.
On a negative note, the bartender/ morning waiter was the opposite. I am not sure why he is in the service industry because he didn't seem to like people ( especially children). The only time I saw him being genial was to a local patron... So maybe he dislikes tourists!! Overall we had a good time.

Room Tip: The rooms on the second floor lead out to the car park which is convenient when you are lugging all...
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  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 7, 2013

It has a 1960's ski lodge feel to it. That being said, it could use some updating but is otherwise a good place to stay when skiing. It is very close to Rams Head and Snowshed base areas. You could even walk, and there is shuttle service. It has a nice bar area with a big fireplace. The pool and hot tub are nice too. It has a good hot breakfast included in the morning. I have stayed here several times before and will likely again in the future.

Room Tip: any I've stayed in are good
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 17, 2013

Cascades offers value, location and service. The convenience of a bar, restaurant, indoor pool and hot tub on site with easy access to the ski shuttles makes the location hard to beat.

The included breakfast is ample and delicious. In addition to the typical cereal and toast, we had pancakes, french toast, eggs, bacon, sausage, and more.

My room was clean and comfortable, with a mini fridge and deck. They had a cubby for skis in room. The decor wasn't especially new or old, just sort of famliy room comfortable and clean. (I liked the firm mattress another reviewer found objectionable.)

All staff was friendly and courteous.

I don't know that I'd give any one component of this property a 5 rating, but as a whole, the place really works. I would go back and recommend to others.

Room Tip: Rooms on the second floor are really the main level with the front desk, lounge and pool, Avoid carr...
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  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cascades Lodge Killington

Address: 58 Old Mill Rd., Killington, VT 05751
Location: United States > Vermont > Killington
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 13 Hotels in Killington
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Cascades Lodge Killington 3*
Official Description (provided by the hotel):
Spectacular views from every room. Fireside lounge, pub, walk to ski lifts and golf course. Indoor pool, sundeck, sauna and hot tub. Groups. ... more   less 
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Also Known As:
Cascades Lodge Killington Hotel Killington
Cascades Hotel Killington
Killington Cascades Hotel

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