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“Nice Clean Place to stay.” 4 of 5 stars
Review of North Star Lodge

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North Star Lodge
2.0 of 5 Lodge   |   78 Weathervane Dr., Killington, VT 05751   |  
Hotel amenities
Philadelphia, Pennsylvania
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
“Nice Clean Place to stay.”
4 of 5 stars Reviewed April 5, 2012 via mobile

Great location. Staff was friendly. Free coffee bar all day. Rooms were nice and very clean. Overall nothing spectacular but nothing wrong either. Would recommend.

  • Stayed April 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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98 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • French first
  • Any
English first
Shelton, Connecticut
1 review
4 of 5 stars Reviewed April 2, 2012

I would definitely go back for sure. The location was perfect and our room was great. (nice view of Killington Mountain. Unfortunately, I didn't get one of the updated rooms but I had all the ammenitites. A 2 bedroom, 2 bathroom, full kitchen with stove and jacuzzi. You can't beat it. This winter season really stunk so we were not able to do any skiing but but we found plenty to do. Check out Deer Leap trail (2 hr hike) and Pico Peak trail (3 hr hike) only a few minute drive away from the hotel. The heated pool made it all worth while. The staff was great. I would absolutely recommend staying here. They also have a fireplace in the lobby and a restaurant upstairs that's seasonal for the skiing months.

Room Tip: Ask for the updated rooms and a mountain view room.
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  • Stayed March 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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New York, NY
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 27, 2012

I didn't know what to expect when I booked last minute. However, immediately upon my arrival I was pleasantly surprised. First of all, the staff is amazing- I was blown away by how nice everyone was. Everyone seemed to go out of their way for us, including one staff member, who drove us up to Killington when we missed our shuttle. Now, that's service!!
Second, I must mention the OUTDOOR HEATED POOL! That alone would make your stay worth it. There isn't much better than relaxing in a 100 degree pool outside after a day of skiing. It was amazing. I had a hard time getting out. The room we stayed in was great- nice and spacious. Comfy beds. I will definitely be coming back here again and again!!

Room Tip: The one bedroom suites looked amazing but I stayed in a room with 2 double beds.
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  • Stayed February 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Havertown, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 13, 2012

This place is very clean. We were assigned a Lower floor unit, because of the dropdown tile ceilings, it resembles a basement. Also, you can hear the water running when toilets and water is ran in the upper units. for $400.00 a night it should have a little more pristine.

  • Stayed February 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Canada
Senior Contributor
28 reviews 28 reviews
27 hotel reviews
Reviews in 22 cities Reviews in 22 cities
55 helpful votes 55 helpful votes
1 of 5 stars Reviewed January 14, 2012

Positives: the decor is nice. There's no dining area other than a counter and the suite we stayed in would not be navigable for a heavy person, but we're lean and don't mind eating at a breakfast bar, so the 1 bedroom suite we stayed in was pleasant, with a new-ish kitchen area and spacious bathroom. Recommend a roof box on your car if you're here to ski bec there's nowhere to store skis in the units. The outdoor pool is a treat; but there are concerns about cleanliness bec it's tiny, hot (really a giant hot tub), and guests aren't asked to shower before entering. Bonus: the hotel is only a few minutes drive from Ramshead lift.

The reason for the low rating is primarily a front desk staffer named Emi (Emmy?). it's not because we couldn't sleep the first night, when we were assigned a 1-bedroom unit in the basement. We were in an end unit where the mechanicals wrap around the building and the vibrations kept us up. Also, there was a fire drill that sent our kids running through the basement halls in their pyjamas, In the morning, no sleep either, due ski boots and jumping kids in the unit above us. So - with all the gear and groceries that come with two kids - we had to move to another room the next morning. As a result, we missed 1/2 the morning of skiing. Too bad we couldn't get the staff to move us, but when there are no in-room safes and the hotel states they aren't responsible for items in rooms, it would be foolish to head off to the mountain and hope your jewellry, new lap-top, dsi, a blackberry and four of the most valuable passports in the world didn't get lost in the shuffle - and it's not as if you can carry it all in your pocket while you ski. I should also mention that the first unit they gave us was not secure either; it had a door with direct outside access and it had been broken into - the area above and below the lock was carved straight thru with a crude knife and the daylight literally shone through in two places where it has been jimmied. Again, not a place to leave valuables while you ski.

So the 1 bdrm suite they moved us to was an improvement in that there was no noise. Also, it was the same room they showed us when we first stopped in to see if there was availability (yes, a bait and switch). The unit was cold, but staff assured us it would warm up through the night. Wrong. That's when we realized the beds are poorly dressed. Most ski places you get a duvet; at North Star it's just a thin motel-style coverlet. So that was night 2 with no sleep. The next day they gave us two plug-in space heaters. Later, Rick the maintenance man fixed the heat in the bedroom. Rick, by the way, was very capable and pleasant. Thanks Rick! The living room area seemed to develop the opposite problem - heat was either full on or full off. They hotel offered to move us again but 3 moves in a five night stay with kids and groceries? What kind of a vacation is that? Not to mention the value of again losing two hours on 4 lift tickets during best part of the ski day - more than the cost of the room.

At no point did staff offer any sort of compensation for two sleepless nights, a cold suite, lost skiing, but our family was ceaselessly pleasant. We requested nothing until check out, when I suggested one of the five nights should be complimentary - a modest request given any decent establishment would have have AUTOMATICALLY removed both nights of charges from our bill. As another recent reviewer has said, we suddenly had a fight on our hands. Our interface was Emi, whose is in such sore need of customer service training that we would not stay at North Star again as long as she is under their employ. She refused to pass along to management my request for a SINGLE night's compensation, was repeatedly sarcastic, siad she "work(s) for North Star, not you." I finally spoke to another woman with some decision-making ability on the phone, who ungraciously conceded a night's charge "Because you're not going to go away unless I do, are you?" Emi didn't try to contain her irritation about being overruled. "Oh my god. She COMPED you? It's only because you made us." What followed was a parody of poor interpersonal skills and an anger management problem. You'd think the money had come out of Emi's own pocket, but she is merely an employee who genuinely enjoys dispensing negativity. Too bad, the guy behind the desk the night before was so pleasant, it's hard to believe they work at the same hotel. Maybe Emi and the management-level woman on the phone should spend some time working shifts with him, and North Star can hope some of it rubs off. Unfortunately, these two woman make a return visit unthinkable. We understand that there are sometimes reasons for room changes or mechanical difficulties; what we can't understand is an operation that tolerates adversarial attitudes in those who represent it at the front of the house.

Food: We didn't eat there because the restaurant was completely empty and served only chicken fingers and burgers. However, we had nice meals in restaurants a short drive away - such as Sushi Oshi and the Back Behind Restaurant.

Room Tip: Don't accept a room below lobby level. Call it what they will - it's a basement with noise...
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  • Stayed January 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cedar Brook, NJ
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 20, 2011

The staff is friendly and accommodating. The kids loved the outdoor heated pool after a day on the slopes. It is more or less a huge hottub...it's great and very clean! A new addition I thought was great was a small gym. When we arrived our original room (consisting of 2 full size beds) was a little small for the 4 of us + equipment; however, we paid a little extra and upgraded to a suite w/ pull-out sofa and king size bed + kitchen, which I highly recommend for a family with small children. Very clean hotel, friendly staff, continental breakfast, awesome outdoor pool, small gym, small arcade...a little something for the whole family...and a small lounge. Great fireplace and Christmas tree in the sitting area. We've stayed here several times and we will continue to go back to the North Star Lodge.

Room Tip: I recommend a suite if traveling with small children.
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  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Boston
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 3, 2011

I stayed 2 nights at the North Star Lodge on a Travelzoo deal and absolutely loved it. The staff was great, the lodge was nice and clean. No complaints whatsoever. There is a great bbq restaurant about 4 miles up 4west but I can't remember the name...I will definitely come back

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about North Star Lodge

Address: 78 Weathervane Dr., Killington, VT 05751
Location: United States > Vermont > Killington
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 16 Specialty lodging in Killington
Price Range (Based on Average Rates): $
Hotel Class:2 star — North Star Lodge 2*
Official Description (provided by the hotel):
Welcome...North Star Lodge is a Killington, Vermont tradition, nestled at the base of Killington Ski Resort, which stretches across six majestic mountains. With its beautiful lodge, full suites and rooms to suit every vacationer, North Star is a Killington tradition you will want to make your own. Discover the back roads of Vermont, ski Killington, go antique hunting or sit by the fire with a good book - it's all at your fingertips at North Star in Killington.Take a moment to look at our photo gallery and imagine yourself at North Star. ... more   less 
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Also Known As:
North Star Hotel Killington
North Star Killington

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