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“We really loved Smuggs” 5 of 5 stars
Review of Smugglers' Notch Resort

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Smugglers' Notch Resort
3.0 of 5 Resort   |   4323 Vermont Rte 108 S, State Route 108, Jeffersonville, VT 05464   |  
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Ranked #1 of 2 Hotels in Jeffersonville
Boston, MA
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
104 helpful votes 104 helpful votes
“We really loved Smuggs”
5 of 5 stars Reviewed December 7, 2009

Smugglers Notch was fantastic. The grounds are beautiful and there are plenty of places to hike,swim and enjoy quiet, scenic places with your family, with your love one or just spending some time alone. We just loved it! My kids really enjoyed walking around the small creeks and finding some 'cool' rocks to collect or just to throw back into the water. We spent 4 nights at the resort in July: Mon-Thurs. We arrived at Smuggs at 4:30 and checked in. Our condo was ready and we stayed in the Hakone building. We had a spacious 2 bedroom and 2 bath condo. It was equipped with a washer,dryer, dishwasher and 3 cable TVs. Both bedrooms had a King Size Bed and a small trundle bed. One of the bedrooms had a balcony and there was another balcony from the living room. We really liked the condo. We brought our own food from our local grocery store knowing that Smuggs convenient store would be pricey. We also brought pretreated charcoal to use on their many grills. (charcoal fuel is prohibited) The only down side of our particular condo was there was no grill at our building. We eventually grilled near one of the water parks.The grounds are spacious. They offer a shuttle bus which we used only once. Our condo was centrally located so we really has no need for the shuttle.

Smuggs offers 4 waterparks: 3 are outside and 1 park is indoors. The indoor park is limited to the North Hill Community, which we did not stay at, but my youngest son went to the indoor park while he was at camp. If you have kids 3 and over, the camp programs are including in the "Familyfest Vacation Package". My 5 year old attended "Trail Blazers" and my 7 year old attended "Adventure Rangers" this group breaks down into "minors" which he picked "adventure games" as his minor. The camp was great. My kids loved it. It is from 10-4 each day. I loved the camp, too, because it allowed us some alone time. We spent some time at the waterparks, hiked, played scrabble and just relaxed while the kids were at camp. The also offer camps for Adults but we did not participate. On Thurdays, the Children's put on a parade with all the camp children from ages 3-6, it was cute. Smuggs also hosted a Summer Showcase for their guest on Thursdays. Outdoor vendors and entertainment were provided along with outdoor games like water balloon tossing and some wacky pedal go-cart race. Although we checked out of the condo at noon, the kids still attended full day camp and we were encouraged to use the grounds for the entire day.

Check out of the condo was fantastic. You do not have to do any cleaning prior to check out. This was one advantage of renting thru Smuggs. The cleaning was included in the rental price(including the dishes). I Loved that! The condo had pretty much everything you could image in it. Anything that I thought I would need and brought "just in case" were already provided in the condo. I also loved that the condo had a washer and dryer. We really loved Smuggs and we were lucky to have fantastic sunny weather

  • Stayed July 2009, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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621 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (193)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
massachusetts
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 8, 2009

This was our 2nd trip to Smuggs. We also went in June of 2008. We have 2 kids: 4 and 6. We love Smuggs because they have free camps for the kids. There are so many kids that participate that they are able to divide the kids by age. The camp staff is great, genuinely excited to be with the kids and give them a great experience. The kids are in camp for 6 hours which gives plenty of time for parents to explore the area. Trips to Stowe, hiking on the endless trails around the resort or relaxing by the pools. Speaking of pools, they are great. Different pool complexes provide different options: water slides of different sizes, kids pools, lap pools. Our kids loved the pools. New this year was a "Fun Zone" in the indoor tennis bubble. All sorts of bouncy castles, slides, games - great for rainy days or after the kids were tired of outdoor activities. The only downside about the resort is that if you want to eat other than at the resort or just need to go to the grocery store to pick up food to cook in the condo, you have to drive down to Stowe. It's not that long a drive, but it does take planning. The resort does have a "store" for a quick shopping trip, but for really grocery stores, you have to go over the Notch and down into Stowe. Overall a great resort: close enough to Stowe to enjoy the restaurants but far enough away to be surrounded by the beautiful mountains and trails.

  • Stayed August 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, IL
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 8, 2009

We had a large, modern, well-maintained 3 BR unit. The grounds were impeccable and the resort had excellent facilities. There's lots to do in the vicinity, including great hiking and excellent restaurants. We highly recommend the resort.

Stayed September 2009, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, QC
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed September 20, 2009

Upon receipt of the resort’s brochures and information obtained on their web site, we were initially very impressed with the extensive activities and amenities catering to families with young children. It was for this reason, that we booked a September get-a-way with the kids.
We arrived on a Friday night and checked in as planned. The staff was informative, advising us of on-site activities including karaoke night at 7 pm, fun center, tennis, and mini golf to name a few. We then proceeded to drop our stuff off at the room and found the studio (LIFTSIDE), to be moderately clean, yet dilapidated and outdated.
Our next stop was the resort’s Green Mountain family restaurant. Stay away! We ordered fish and chips, children’s hamburger, chicken parmesan, and a bowl of chilli. Fish was burnt to a crisp, fries obviously came from a frozen package (probably freezer burned), chicken parmesan was covered with plastic cheese and chilli, was, well need I say more...To top it off our son ordered a lemonade which tasted and smelled like BO. Hungry anyone?
Following our wonderful supper which ended around 8 pm, we decided to head over to the planned karaoke event at the main lodge. Unfortunately, upon arrival, the doors were locked! So much for our first activity!
Next, we headed back to our room. We got the kids ready for bed only to find out that the pull-out did not have any sheets or blankets. We checked the closet and drawers without success. After speaking with the front desk, they advised us they were on their way. Fifteen minutes, no sheets. Half an hour, no sheets. We then called them again. Staff was trite and non-shall ant. They informed us that the security guard was on their way. Fourty-five minutes later the sheets finally showed up!
The next day got even better. After having our breakfast in our room, we decided that we would play tennis with the kids that morning. We got to the tennis courts only to find out that the resort had taken down the nets. The fun center, which housed indoor courts, was closed and would only open at 3 pm. Indoor pools were closed as well. So, what to do with the kids from 9 am to 3 pm? Is this American’s # 1 family resort. We think not!
That’s when we had enough and decided to check-out and head to Burlington. Upon check-out staff was unapologetic and had no concept of customer service. This is was our first and last time to “America’s #1 Family Resort!”

  • Stayed September 2009, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bedford MA
Top Contributor
94 reviews 94 reviews
26 hotel reviews
Reviews in 40 cities Reviews in 40 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed September 14, 2009

We had a great time at Smuggler's Notch. We (two parents and a six-year-old boy) stayed for three nights and both my husband and son wanted to stay longer. They have so many programs and activities that we were on the go from 8:30 in the morning until 8:30 at night. We took part in nature hikes, played miniature golf, volleyball, shuffleboard, basketball, tennis. We swam and played on the water slides. My son took a skateboarding class, which he loved. The downsides are that their activities fill up quickly so if you want to do something, you really need to sign up in advance. Also, a lot of the activities have an extra surcharge and it began to feel like I was being nickled-and-dimed towards the end. But the food in all the restaurants is really good, the accomodations were clean and well-appointed, and there was plenty to keep us busy. Definitely recommend it for families with kids.

  • Stayed September 2009, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed September 4, 2009

We spent 6 nights here in July\Aug 2009 with our two kids (8 and 12). It’s probably the first family vaca where there wasn’t one bit of stress involved. No cramming four people into a little hotel room, no having to turn off the lights and TV at 9:00 so the kids could fall asleep, none of the usual inconveniences associated with staying in a hotel.

The initial price seems a little steep but when you consider that you get a sizeable condo, with lots of room, fully equipped kitchen, washer and dryer, multiple bedrooms and bathrooms, it is so worth it. We brought most of our food and ate in the condo or cooked on the grills for all but a couple of meals and saved a ton of money by doing so. The price includes access to a number of pools with waterslides, hot tubs, tons of activities, tennis courts, skateboards parks, and most importantly, kids’ camps. The camps are broken down into age appropriate groups and there are three sessions each day, each two hours in duration. Our kids typically did the first two sessions from 10-12 and 12-2 and then we picked them up and did the family thing afterwards. We hiked up to Rum Runner’s Hideaway (it was the best part of the trip) and swam in the lake, etc and did a couple of other hikes as well. Having the four hours to ourselves everyday made it feel like we, as parents, got a vacation too!

Some of the condo buildings did look a little dated and beat from the outside, and ours was definitely 70’s décor on the inside but it was clean, spacious, and exactly what we needed. We had a two bedroom (one king in the master and two twins +pullout in the other). One bummer is that the mattresses were terrible – probably the cheapest I have ever been on, but we still slept fine. The newer units are absolutely beautiful but not very close to the central village so you will need to drive back and forth (or rent a golf cart). We stayed in the central village so could walk anywhere.

There are a handful of restaurants onsite, from pizza place to fancy. On site Ben & Jerry’s and a general store (overpriced a bit of course). We only went to one of them and it was pretty good family fare. The even have a nightclub onsite that was very fun for the adults.

If we had started going here when the kids were younger, we would have seriously considered a vacation ownership (aka timeshare) option.

Stayed August 2009, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbanyL
Senior Contributor
36 reviews 36 reviews
26 hotel reviews
Reviews in 27 cities Reviews in 27 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed September 3, 2009

I was a bit concerned since I read mixed reviews concerning the properties at this resort. We are fairly spoiled in terms of our hotel selection so wasn't sure what to expect. Based on prior reviews we booked a premium suite ... great choice! These are fairly new time share units that are maintained by the resort. We got a 3BR unit at the Owls and it was amazing! beautiful, large, comfortable (great layout for two families to share), and clean.
You cannot walk from the North Hill community to the main areas of the village (you can but it's a fairly steep walk) so if you are looking to be in a central location and not move your car this is not a good choice. On the other hand, we didn't mind driving and really enjoyed being at the edge of the village with nothing but woods around us.
There is also a shuttle bus but you have to call, wait, and pick up people on the way - best to take your own car.
Our 5 yrs old was at camp and enjoyed it. Our toddler was at the daycare center and had a great time. We felt very comfortable leaving her there - it's large and new and they provide lunch and many activities.
There are lots of things to do including pools, hikes, tennis, indoor playground, and more. We stayed for 3 nights and could have stayed longer.
My only critique would be the limited dining options (but with the young kids we just ate at the unit anyway), and the fact that there is no maid service. SInce we came as resort guests (not time share owners) I would expect to have equivalent services. It felt strange to be packing food, paper towels, and pool towels given what we paid for this vacation.

  • Stayed August 2009, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Smugglers' Notch Resort

Address: 4323 Vermont Rte 108 S, State Route 108, Jeffersonville, VT 05464
Phone Number:
Location: United States > Vermont > Jeffersonville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Jeffersonville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Smugglers' Notch Resort 3*
Number of rooms: 303
Official Description (provided by the hotel):
Smugglers' Notch is a year round mountain resort offering acclaimed programs for families and seasonal activities including alpine and cross country skiing, snowboarding, snow tubing, and snowshoeing; enjoyment of 8 pools and 4 waterslides; guided hiking; children's programs and a zip line canopy tour. The resort village amenities include condominiums with fully equipped kitchens, restaurants, a child care center, two teen centers, a country store, a sport shop, a massage center, and winter ski & ride equipment rental and tuning/repair facilities. Smugglers' is nestled in Vermont's northern Green Mountains about 50 minutes from Burlington, Vermont. ... more   less 
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Also Known As:
Smugglers` Notch Hotel Smugglers Notch
Smugglers' Notch Resort Vermont/Jeffersonville

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