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“Nice but not great” 3 of 5 stars
Review of Jay Peak Resort

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Jay Peak Resort
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4850 Rte. 242, Jay, VT 05859   |  
Hotel amenities
Ranked #2 of 2 Hotels in Jay
Queensbury, New York
Top Contributor
101 reviews 101 reviews
29 hotel reviews
Reviews in 44 cities Reviews in 44 cities
47 helpful votes 47 helpful votes
“Nice but not great”
3 of 5 stars Reviewed October 24, 2012

This was our first trip to Jay Peak. We attended a getaway wedding at the resort. The first thing that struck us was the amount of construction going on around the resort. We also happened to be there the same weekend as a youth hockey tournament and the resort was overrun with kids. The resort is actually a great place for that type of venue as there are a lot of things for kids to do including the water park and the game room. But for my husband and I it was not quite the atmosphere we tend to enjoy, there wasn't a nice cozy fire to get away to or a great place to eat or a quant town to poke around. In addition the rooms are very small and most of the restaurants and even the water park were not open on Monday as it was their off-season. All in all this was a bit of a disappointing place to stay. If you are looking for a family getaway or a ski vacation with college buddies this might be a good choice for you but if you are looking for rest and relaxation or a romantic getaway, I'd say "not so much."

Room Tip: Check to see what else is going on at the time of your stay
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  • Stayed October 2012, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MoveUp_JPR, Manager at Jay Peak Resort, responded to this review, October 25, 2012
Thanks for the feedback. And you're right--construction continues here this Fall (even though very (very) little is actually happening on the Tramside of the resort where you stayed and where most of our Fall guests are lodging as well). We're adding more parking, a country store and several other touch ups as is the case with any business experiencing the sort of success we have over the past several months. We think we're perfect for just about anyone (and not just families and, er, college kids--though they love the place too). Had we known you were looking for a certain level of isolation on your trip we certainly could have found you a quiet corner. Hope to see you again and we'll try better to accommodate your wish to dampen the energy a bit.

Enjoy your winter and thanks for visiting.

steve
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462 reviews from our community

Traveler rating
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305
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (156)
Date | Rating
  • English first
  • French first
  • Any
English first
Montreal
Top Contributor
57 reviews 57 reviews
34 hotel reviews
Reviews in 42 cities Reviews in 42 cities
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed October 24, 2012

My wife, 4 year old son and I stayed for one night over the weekend and we really enjoyed ourselves. A lot of changes have been made to the resort in the last number of years with the addition of hotels, condominiums, ice rink and indoor water park.
We stayed in what I would consider a pretty spacious one bedroom room that includes a full kitchen, dining area and living room with a pull out couch. The room was located on the second floor, giving us easy access to the indoor water park. There is also an additional, separate, enclosed area that overlooks the water park itself, giving you even more room to settle down in. WiFi access worked really well in the room but we did not try it anywhere else in the building.
One important thing though. There is not much in terms of grocery options available to you right near the resort. There are a few small places around but the closest large grocery store is located in Derby, a good 36 km (23 miles) away, so make sure you stock up before you arrive.
There are also a few dining options on site but we did not try any of them.
All in all a great stay and we do plan on returning during the winter to hit the slopes.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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MoveUp_JPR, Manager at Jay Peak Resort, responded to this review, October 25, 2012
Thanks for the feedback and, opening in less than a month--Jay Peak Provisions and General Store--a very cool/unique general and grocery store, so you don't have to drive away to fill your fridge.

Hope to see you again soon.

steve
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montreal
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed October 15, 2012

(Oct 13,14 - 2 adults, 2 kids with a group of 20 - Room 523) - If you have flexibility, check first before booking to see if there's any event like a hockey tournament OR avoid long weekends which will increase hotel traffic a lot. In order to promote the site and this will not last I'm sure, they give you a lot of coupons/discounts for different places on the resort. Use them, you will save. For example, we went to the arcade and cost us nothing, we were able to spend $16 ($6 for arcades and $10 coupon you can spend anywhere). Lets start.

The resort (9/10) - Located at the bottom of the Jay Peak mountain, this place is just fabulous. Very trendy, nice decor. With the room cards you can go up the mountain, great deal because it cost $30/family. Check schedule.

Restaurants (7/10) - Different types but the learning curve of this new resort is very steep so some are not running very fast for example the pizza place and the snack place @ the Pump House. So be patient or go early to avoid the crowd. We were a big group so we reserved at Alice's table on Saturday night. Saturdays and Fridays they serve a buffet so its pretty decent and fast when you have children. The buffet was not our first pick but the food was amazingly good. Service was ok but not great. Whenever possible try to make a reservation. Our first lunch, Pizza place, we waited 45 minutes for our pizza!!! Kids were going crazy!!!

Room (9/10) - The resort is new so obviously the rooms are still top notch. Very big TV, nice fire place, nice kitchenette with the essential and large bathroom. Only problem, shower head was too high so even me with my 6 feet tall I found it was annoying. We saw 2-3 other rooms and they were all the same. For no extra charge and if you are into this, you can ask for a room with a view on the pump house (water slides) but they don't close all the lights at night and the curtains in the room apparently don't do the job, so its your call. Compared to Great Escape, lake George, you don't hear noise or people in the next room talking. You will hear kids running around but this is everywhere.

The Pump House (9/10) - Very diversified and a lot of fun. Well built when compared to the Great Escape Water Slides resort (see my other review on this site) and I would pick without hesitation the Jay Peak resort over Great Escape, Lake George - water slides speaking. The slides are perfect and not too bumpy (was going with my 4 yeas old son), there's one (La Chute) more for teens and adults (nothing at Great Escape), the surfing is nice and free compared to Great Escape, the pool that goes around is nice too however more waves so this is a negative point for young children but still a lot of fun.

In summary, a nice weekend and with skiing starting soon, you could easily stay there for 3-4 days without going crazy. I will definitely go back in a couple of years.

Room Tip: Ask for a room on the 5th floor and near the elevators, you walk a lot and can be annoying especiall...
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stowe, Vermont
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 12, 2012

This place has everything for everyone! whether you're doing a romantic foliage weekend just the two of you or you're taking the entire family for a ski vacation, this place has it all. We stayed over the weekend to attend a nearby wedding. The waterpark, the skating rink, the golf course... We did it all and we had a blast. The restaurants had great food, the staff was fantastic and the rooms were beautiful. The price is extremely reasonable. I would compare it to the Stowe Mountain Lodge in Stowe Vt, EXCEPT better. The golf course is better and less expensive, rooms are the same and less expensive. There are more options for dining more stuff do on site and all for a better price. If you are coming up from the south it's worth the extra hour in the car. It offers all the same services as Stowe but instead of them being forced on you from the moment you arrive (valet parking, bell service, etc) you have to ask for them. Which I think is great. Jay also has that laid back northern vermont feel to it, almost like Island time. People are laid back and friendly. This is the place for a vacation ANY time of year...

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Massachusetts
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 9, 2012

We booked a short weekend trip over Columbus Day weekend. This was out second visit. This visit was discounted 25% due to serious customer service problems during our August 2012 visit. During this visit, we opted to stay at the Tram Haus lodge in a one bedroom suite. Four days prior to arrival, we called Alice's to book reservation for dinner on 10/06. Three phone calls and no return call. If you're familiar with Jay and the surrounding communities, you know that come 9pm, virtually everything is closed, so we knew we had to plan for meals in advance. Since we were arriving on 10/06 in the evening, Alice's was a great choice. My husband had to call the main number and speak with a supervisor who helped us get a reservation. The supervisor asked that we contact her upon arrival, but she left for the evening by the time we arrived. I had the most unfortunate experience of dealing with the hotel manager, David. I explained that I was appreciative for the supervisor's efforts and success in getting us a reservation, but that there are obvious persistent customer relations issues at Jay. David was a bit insulting by suggesting that I was "looking for something" by airing my dismay. All I was looking for was an acknowledgement of the problem with a promise to seek a resolution, but instead David wanted to book us at the Foundry (apparently he didn't hear me when I repeatedly said we had reservations at Alice's). David frustrated the situation. I went to the Tram Haus check-in desk, asked to speak with someone else and thankfully had the wonderful opportunity to speak with Gage. I explained the situation to Gage and explained that Jay is beautiful, but the horrible customer service is overshadowing the beauty the of the resort. I further explained that I was looking for the resort to explore options to resolve their customer service issues so I could feel confident about future visits. Gage explained that Jay is implementing an online reservations systems using the Foundry Restaurant as a 'test'. Although David has the title of hotel manager does not mean that he is well equipped either for the position or to handle all customer relation issues. Gage did a fantastic job by informing me that Jay was working on the problem with an online system. Thank you for giving me hope Gage. We enjoy our frequent getaways and were hoping to may Jay part of frequent travel plan. You restored our hope. David may need to take lessons from you.

Room Tip: Try to get a 5th floor room. We were on the 4th floor and the noise from 5th floor rooms was a bit...
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Québec
Top Contributor
52 reviews 52 reviews
11 hotel reviews
Reviews in 26 cities Reviews in 26 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 9, 2012

A great place to go for an escape from the city. Very family oriented! The place was FULL for the Canadian Thanksgiving week end so we ended up ordering pizza and eat in our studio (good thing we had a kitchenette...). Although we felt cramped at times (no parking, no place in restaurants, long line ups at the aqua park) we had a GREAT time. I am wondering wow much more they can accommodate though (Christmas time, spring break???).

The Tram House lodge is a great place to stay, very efficient and modern studios (will try the 1 bedroom suite next time though). Every server, lifeguards, and Clerk we met were polite and looked very happy to be there.

Will definitely be back for the ski season!!

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vermont
2 reviews
4 of 5 stars Reviewed October 8, 2012

We visited over Columbus Day/Canadian Thanksgiving and had an absolute blast from baby to grandma. The staff seemed a little bit overwhelmed, however, at having a full resort. The waterpark was jam packed (long line for tubes, etc), at one point all restaurants were booked with over an hour wait time and staff was not very helpful about other options we might have. Also, I can't believe there's no express check out if you had any room charges! Check out was a zoo. Finally, the service (other than the waterpark staff -they were amazing) was either well-meaning but mediocre, or just mediocre. Still, we 100% look forward to coming back, but just not during a holiday weekend. And one more thing - there's no lighting on the path from the hotel to the Tram Haus (esp if you have a stroller or wheelchair and don't use the stairs). Management should look into improving that.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Jay Peak Resort

Address: 4850 Rte. 242, Jay, VT 05859
Location: United States > Vermont > Northeast Kingdom > Jay
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Jay
Price Range (Based on Average Rates): $
Number of rooms: 168
Also Known As:
Jay Peak Hotel Jay

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