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“Mishaps Hotel in Need of Heat Regulator” 1 of 5 stars
Review of The Essex, Vermont's Culinary Resort & Spa

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The Essex, Vermont's Culinary Resort & Spa
3.5 of 5 Hotel   |   70 Essex Way, Essex, VT 05452   |  
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Ranked #1 of 2 Hotels in Essex
Antigua, Guatemala
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
41 helpful votes 41 helpful votes
“Mishaps Hotel in Need of Heat Regulator”
1 of 5 stars Reviewed February 1, 2013

From a broken sink (we had to change rooms when we turned it on because water was all over the bathroom floor) to light bulbs that needed to be replaced (this was the room we moved to), and a shower with minimal water there was already a lot not to like. I must say that through the ordeal the staff were patient and well mannered. It gave me pause to consider that this was a regular occurence since no one made too much of a fuss about any of it. However, what really makes this resort awful is their lack of heating control. Our room went from 64 degrees Farenheit to 85 degrees and the hotel in the middle of the night said they could not find someone to fix it. This was simply unacceptable. When the room became so hot that we couldn't sleep we told them to turn it off which was the better of several terrrible options they offered. However, when we woke up the room was freezing. So we got into some proper clothing, took our bags, got into our car and started driving never to look back.

  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGVT, General Manager at The Essex, Vermont's Culinary Resort & Spa, responded to this review, February 4, 2013
Dear ltMatter85,
Thank you so much for providing this feedback and let me please express my sincere apologies with regard to the various mishaps you’ve outlined. No doubt…this was an unacceptable stay and I am frankly embarrassed. When systems fail and the hotel is full, it certainly can present a challenge, however it appears that we missed the mark on all counts.
I would very much like to have you back for a more appropriate stay in the future. To that end, please contact me at your convenience and it would be my pleasure to provide you with a stay that is more in keeping with the exceptional experiences that the vast majority of our guests enjoy.
Warm regards,
Jim Glanville
jimg@vtculinaryresort.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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935 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (181)
Date | Rating
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English first
Boston, MA
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 26, 2013

We had a good, but average stay at the Essex in the Fall. Decent rooms with good amenities, but a little worn and in need of some repair. The price for the room was a little high compared to the state of the room and that is why I rate it as average (it is after all what this review is in reference to). The location is a bit out of the way and find it hard to justify it as a destination hotel. Their restaurants are fabulous and would definitely go back to any of them. A quick tip is they have a bakery/coffee shop across the street in the shopping plaza run by the Essex. A good option if you don't feel like having a big breakfast in the morning or going directly into Portsmouth for breakfast.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Boston, Massachusetts
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 26, 2013

My husband and I stayed here in January, and it was fantastic. We brought our dog with us, and they were very accomodating to him as well. Upon arrival, we were brought doggie bags and treats for our little guy. There are a ton of things to do locally, so we couldn't complain about being bored. The food at the Tavern and Amuse were absolutely fantastic. Our dinner at Amuse was one of the best I have had in a long time. We loved everything. Our room had a fireplace in it, and you could adjust the heat, so that was ideal because it was -1 degree outside. It was charming and cozy, but could use a few things to spruce it up. We weren't bothered by it.
The location is about 15-20 min away from downtown Burlington, which is convenient for some walking/shopping/eating, etc. We booked the room via Sniqeaway, so the value was great for us. We paid about a hundred dollars less than we would have otherwise. Overall, we would come back here.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington, Virginia, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 23, 2013

I went there for with my girlfriend for memorial day weekend 2012. Let me start of by saying that our room got upgraded for free because a lot of the rooms were booked for a wedding.This place is great. Great scenery, great food and friendly people. Dining at The Tavern is truly an awesome culinary experience. Burlington is very close, I highly recommend visiting the town and tasting the a lot of micro brews. Also, if it's warm enough, rent a bike and go for a ride around the lake.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Indiana
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 23, 2013

The first thing I want to say is their customer service is outstanding! Everyone was so friendly and helpful!

I had mentioned on when I made my reservation that it was my anniversary. When we arrived, there was a bottle of champagne on ice waiting for us in our room! What a wonderful surprise! We then went to The Tavern for dinner. I had the Free Run Veal Meatloaf with perfectly mashed potatoes and brussel sprouts.. Meatloaf is not something I usually order in restaurants, but the idea of having Veal meatloaf intrigued me. It was so delicious. Probably the best meatloaf I have ever had! . A meal of this caliber is certainly not something you would find in a tavern. The next morning I went to the spa and had a facial and body scrub. It was heavenly and was so sad when it had to end!

The room was nice, but the bed was too soft. Some people really like soft mattresses not my husband and I. I also wish that there was more lighting and outlets in the room. I understand the the hotel isn't a new hotel and wasn't designed to cater to people with lap tops and cell phones that needed charging, but my recommendation would be the next time the rooms are renovated to take that into consideration. Other than that, the room reminded me of a cozy bedroom that you would have at home.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 23, 2013

We visit the Inn a few times per year and always have a good time. We have noticed that the bathrooms are in need of some 'freshening up'. The room decor has not changed in a very long time and could use a bit of change i.e. new wallpaper, new pictures, maybe new carpetting. However, not too much change because it is such a charming place. We really don't like the renovations in the lobby - they took out the library and opened the lobby up more. The library was a great place to play a game or find some quiet.
We are somewhat disappointed by the food too. Twice we have bought pasteries in the lobby where they have a display case and they were not fresh!!! The Tavern needs to bring back the caesar salad and put some fresh ideas on the menu! Amuse could also add some 'normal' food to their menu. I know the chef is wonderful but some items are a bit 'out there'. We usually eat in the Tavern because the Amuse menu is quite expensive and most items do not interest us. I have heard that comment from others at the Inn too. I am sorry I am pointing out negatives.
The Inn is a wonderful place to stay; the breakfast buffet is delicious. The staff is wonderful, the spa is beautiful, clean and inviting. I have had a number of treatments at the Spa and loved it! They spoil you!
They have upgraded the T.V.'s in the rooms, they have clock radio's with iPod chargers which is helpful. WiFi in your room.
The studio rooms with a kitchenette are perfect and well supplied with everything you may need!
When calling for a reservation they are so helpful and friendly.
The Inn has been offering many specials and it is worth a visit without a doubt!!

Room Tip: We love the manoir building; if you are staying for a few days it is worth getting a studio room wit...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Norwalk, CT
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 22, 2013

This was my 3rd stay at the Essex. Check-in and check out was a breeze. We stayed again in the Manor building (room 157) with a fireplace and kitchenette. room was very clean as expected. The mattress could use replacing, felt like we slept in a bit of a ditch, it was super worn in. I thought I had seen signs last year that they were working on replacing the mattresses so maybe they haven't gotten to that one yet. The first night we dined at Amuse. We thought the food was very delicious. Only thing holding us back from dining there more are the prices of the food. very expensive, but still very delicious. The food was a little slow to come out, it turned into a 2 hour dinner, so just be aware.
Saturday we decided to eat at the Tavern for dinner since we've done it before and liked the food. I called earlier in the day to make a dinner reservation, they told me 8:45 no problem. we were out all day and rushed back to the hotel to make our reservation only to find that the tavern doesn't take reservations only Amuse so the person who answered the phone got mixed up. we were just a little annoyed because we didn't need to rush, but oh well. The tavern menu has changed a lot over the last couple years, there wasn't even a chicken entree option which i was surprised about. i asked the waitress about it and she said embarrassingly that there was a grilled chicken option on the kids menu if i wanted it. Or that some of the salads have a grilled chicken add-on option if i want. Strange. Quality of the food at Tavern went down a little. i ordered a grilled caesar salad with shrimp, the shrimp seemed a little undercooked which caught me by surprise, but i was hungry and didn't want to send the food back so i just put the shrimp to the side. My husband liked his club sandwich.
We visited the spa again, the facilities are immaculate, and calming. We did a side by side couples massage. My husband's therapist (Ashely) was great (from his words), I had Rod (or Ron?) and he was very nice but i had to tell him 3 separate times to lighten the pressure, which wasn't super relaxing but overall i still had a decent massage.

I would still recommend this place to come and stay, enjoy the food/spa/hot tub. but at this point not sure if i can recommend the Tavern, it was a little disappointing this time around. Amuse was very delicious.

Room Tip: We always prefer the Manor building w/fireplace and kitchenette. nice to have when you bring your o...
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Essex, Vermont's Culinary Resort & Spa

Address: 70 Essex Way, Essex, VT 05452
Phone Number:
Location: United States > Vermont > Essex
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Essex
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Essex, Vermont's Culinary Resort & Spa 3.5*
Number of rooms: 120
Official Description (provided by the hotel):
Nestled on 18 acres between the vistas of the Green Mountains and the splendor of Lake Champlain, The Essex is Vermont’s Culinary Resort & Spa. As the Burlington area’s only AAA Four Diamond hotel, The Essex is a true destination, offering a full-service Spa and Fitness Center, cooking classes in the J.K. Adams and Chef's Kitchens of Cook Academy, and our two award-winning restaurants-- all of which perfectly complement our classic accommodations.The Essex is the premier choice for your next group event and is the perfect Vermont wedding destination for dozens of happy couples tying the knot each year. From our own Vermont Tennis Vacations to our wine list, ranked among the best in the world, The Essex offers you an experience unlike any other resort in New England. ...a true Recipe for Relaxation. ... more   less 
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Also Known As:
The Essex, Vermont`s Culinary Hotel Essex
The Essex, Vermont`s Culinary Resort And Spa
Essex Vermonts Culinary Junction
Essex Vermonts Culinary Hotel
Inn Essex
The Essex, Vermont's Culinary Resort & Spa

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