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“We sayed at The Pointe for a local Soccer Tournament, the hotel was great!” 4 of 5 stars
Review of Castle Hill Resort And Spa

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Castle Hill Resort And Spa
3.5 of 5 Resort   |   2910 State Route 103, Junction Routes 103 & 131, Cavendish, VT 05142   |  
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Ranked #1 of 2 Hotels in Cavendish
Warwick, Rhode Island
1 review
“We sayed at The Pointe for a local Soccer Tournament, the hotel was great!”
4 of 5 stars Reviewed July 12, 2010

Our entire soccer team stayed at the hotel for the 2010 Green Mountain Challenge. The kids had a great time in the pool and the parents enjoyed the courtyard area for cooking and hanging out. The staff was so accommodating and very patient with all the children. Rooms were spacious and very clean.

  • Stayed June 2010
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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267 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • English first
  • French first
  • Any
English first
Guilford, Connecticut
1 review
5 of 5 stars Reviewed July 12, 2010

Amy at the Concierge was totally amazing -- genuinely sweet & very helpful. Resort was quiet, clean & neat, and comfortable.

  • Stayed July 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North of Boston
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 19, 2010 via mobile

This resort was exactly what I was looking for - driving distance but still far enough away to feel like a true get-away.

I wanted a relaxing environment so that I could de-stress and this place fit the bill and then some! I took advantage of the spa services and both treatments were wonderful. (I highly recommend the Rosemary Mint body treatment). The solarium was a great place to relax and still take in the beautiful surroundings. (Yoga was also offered in the solarium which must be amazing. Something to remember for my next stay!)

The restaurant was wonderful but a little pricey (worth every cent).

I found that everyone I talked to was very friendly and offered great "things to do" suggestions.

I plan to go back for foliage season!

  • Stayed July 2010
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Merrimac, MA
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed June 6, 2010

My husband and I stayed a the castle last weekend. We thought we got a pretty good deal with the groupon but that wasn't the case at all. The room was nice but the bathroom was terrible. The toilet looked to be 100 years old. It was black inside and was very old. The shower was full of hair. We were then disappoint by the $150 dinner at the castle. We each had a 1 drink. The food was decent but certainly not worth $150....and that was after our $25 credit towards dinner. Then the spa-pricey and not what I remember as a Aveda spa. I don't know how this be rated a top hotel in Conde Nast. We ended up spending ~$400 with food and the spa for 1 night in a not so nice place.

  • Stayed May 2010, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndySmith1, General Manager at Castle Hill Resort And Spa, responded to this review, June 23, 2010
The Castle is a beautiful mansion that is over 100 years old. Allen Fletcher, former Governor of Vermont, built it for his family who occupied it until the 1950s. The building a wonderful example of European craftsmanship. Some of the bathrooms are old and as this is a building of historic significance we try not to replace anything that is in working condition and is able to be clean properly. The former Governor’s bathroom still has a commode with a pull chain! Many of our guests are those who recognize quality and are able to forgive some minor water staining to have a unique and rewarding experience. Since all the guest rooms have private baths (that was not true in 1905), some of them are equipped with modern and/or replica fixtures. The hotel is a member of the National Trust for Historic Preservation – Historic Hotels of America. Our guests find great delight in the Mahogany paneling, the original Tiffany light fixtures, the incredible hand drawn plaster ceilings found throughout the house, the guests also enjoy the lush flower gardens and the grounds landscaped by Fredric Olmsted Jr. We regret any lapse in our usually excellent housekeeping. We responded immediately to the guest’s room after receiving the comment and unfortunately, the guest refused to allow the housekeeper access to the room.

The Castle restaurant is renowned for its French influenced American cuisine. Our Executive Chef Alphonsus Harris prepares all meals from scratch using freshest local meats and produce. The dining rooms are beautiful wood paneled rooms and Tom the pianist is happy to play your favorite song. If you choose to dine elsewhere, the concierge can recommend several other very good restaurants nearby.

We are happy and proud that our Aveda Concept spa is like no other. The Spa is in the converted carriage house (circa 1860) that has been beautifully restored and is on the National Register of Historic Places. The service providers are trained in Aveda protocols and use Aveda products for all massages, facials, manicures and wraps. The spa offers tennis courts and an outdoor heated pool and hot tub that stay open all year!

If you have any questions, please call the resort; ask for the General Manager and I will be happy to take your call.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peabody, Massachusetts
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 1, 2010

We stayed at the Castle and unfortunately found that our room, particularly, the bathrooms were discusting. Someone's hair was still on the bathrrom tile in the tub. ugh..... Desperately needs updating - broken tiles, bad lighting, etc.

  • Stayed May 2010, traveled as a couple
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, MA
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed May 16, 2010

My husband I just just got back from one night at the Castle Hill "Resort" after paying $99 for the night through a deal on a group coupon site, but we won't be going back for any price. When we arrived to check in (at "The Pointe" hotel right on the side of the road, which is their attached property) the woman at the desk was extremely unfriendly and non-responsive (we waited for 15 minutes while she finished up a phone call), couldn't find my reservation (they had misspelled my name), and then said that our room wasn't ready and we'd have to come back at the official check-in time of 3pm. Which would be fine under normal circumstances, but please be aware that the town nearby has NOTHING to do during the day or night.

When we came back to check in at the appointed time, they couldn't find the reservation for the person in front of me, and finally realized that they had accidentally cancelled it. We got our key for the room up at the Castle, and were told to drive up the hill and check in. There was limited parking and two buildings at the top of the hill, and it wasn't clear which one contained our room (the Castle is on the left, just fyi).

The room was fine but antiquated, the bathroom however, was poor to say the least. The toilet had a water release (no flush) and barely was able to flush when you pulled the release. The worst part of the bathroom was that the "jacuzzi" was the only way to "shower", meaning it had a shower head on a hose that you were supposed to shower yourself with. This made for one messy bathroom by the time you were done. To top it off, it was cold in the room and it is heated with space heaters, one right in the bathroom. While you are showering sans shower curtain, please be careful not to hit the space heater and cause an electrical situation. There was also no hot water, just luke warm here at the Castle Resort. The jacuzzi was also very dirty and covered in small black curly hairs.

The rooms are loud as the castle is old and you can hear everything above you like it was happening in your room (however, the information provided about the hotel inside the door of our room said that we should find this "charming".) The "popular" restaurant (you will be told to make reservations) had one couple eating there and it has an ambiance like eating in a funeral parlor. The staff were pretty much not present and our views consisted of a driveway, a dump and an electrical generator area. To say any more at this point would be too much for me to care to write, suffice it to say that the place is astongishly devoid of comforts and that is why they need to hand out "deals" to get people to stay in a town that has nothing to do and a hotel that has nothing to offer.

  • Stayed May 2010, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
connecticut
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed May 15, 2010

we went to spa with friends. worked out in the gym. the gym is very old and not updated. there is only 1 tv for the whole cardio room, which was fine for us bc we were altogether but if there are other people in there it wont be so good. we asked for shower shoes, were told that we could buy them. the shower was not so clean-a little old and run down...could def use a face lift. we then asked for conditioner and body lotion. they said they had none. i know that they have have to apply to become an aveda salon, and let me tell you, aveda would be horrified if they knew what went on. they plenty of products for sale. they tout themselves as a full service spa. this is not full service. the lockers only have locks in the locker room upstairs, so you have to carry your wallet upstairs. the suana and the pool were fine. i didnt love my hot stone massage but it was fine...not great but ok. they didnt offer water to some of my friends. the service was ok-not great. i felt like it was a lot to ask them questions. the biggest thing was the no conditioner in the shower, no body lotion, and no locks. if they want to sell their products they really should have the stuff in the locker room.
this place is waaaaaaaay behind the times of the spa world. they really need to get their acts together, i would go back bc its really the only game in town when i come here...but i wouldnt rush back...

Stayed May 2010, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Castle Hill Resort And Spa

Address: 2910 State Route 103, Junction Routes 103 & 131, Cavendish, VT 05142
Phone Number:
Location: United States > Vermont > Cavendish
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Cavendish
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Castle Hill Resort And Spa 3.5*
Number of rooms: 10
Official Description (provided by the hotel):
Luxury and elegance are the words best used to describe Castle Hill Resort and Spa in Ludlow, Vermont. Located in the lush Green Mountains, the resort is a member of the prestigious “Small Luxury Hotels of the World” and listed on National Register of Historic Places.The full-service Castle Hill Resort and Spa features a unique collection of 10 Castle rooms, which exude timeless elegance and luxury. Each room has its own layout, architectural elements, and character, and is warmly decorated and furnished with period pieces. ... more   less 
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Also Known As:
Castle Hill Resort And Hotel Cavendish
Castle Hill Hotel
Castle Hill Resort And Spa Vermont/Cavendish

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