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“Good Could Be Great” 4 of 5 stars
Review of The Pointe at Castle Hill Resort

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The Pointe at Castle Hill Resort
3.5 of 5 Hotel   |   2940 Route 103, Cavendish, VT 05142   |  
Hotel amenities
Ranked #2 of 2 Hotels in Cavendish
Cazenovia, NY
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Good Could Be Great”
4 of 5 stars Reviewed October 15, 2013

Nice facility, location, grounds. Could be a great destination if there is more emphasis placed on hotel security, cleaning, housekeeping, and general management processes and procedures. Great location in between Manchester and Woodstock. Be sure and see Woodstock.

Room Tip: Our courtyard view suite was that of looking at another wing of the hotel. Ask specifically about v...
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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244 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • French first
  • Any
English first
Albany, New York
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 26, 2013

We stayed at The Pointe in a very nice King room. It was quiet, comfortable and clean. Parking is all around the building with keycard access from several doors for convenience. The best part was being able to use free of charge the pool, sauna, health club, yoga classes and tennis courts at the top of the hill at Castle Hill. We took our car up the hill but many people walked the steep driveway. The people were friendly, and the pool very quiet. Several children were with parents who really kept them quiet and there was NO running around bothering others. There was even a private place above the pool surrounded by trees for coupes to get a little private time while sunning and being close to a cooling swim. Excellent behavior was expected. We were there in early August and few people at the pool made it very enjoyable. Many people said that Castle Hill's restaurant was very good but quite pricey. The grounds are very well maintained and the service excellent.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Westfield,MA
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
Reviews in 24 cities Reviews in 24 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed September 8, 2013 via mobile

Check in was quick and easy. Room was clean and pleasant. Great location. We had the room at the end of the hall and based on other reviews I was nervous about the noise. But it was fairly quite. We were barely at the hotel so I can't comment on the amenities as we didn't use them. But a keurig and fridge in the room was an added bonus. Overall, worth the $100/night price from groupon

Stayed September 2013, traveled as a couple
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Florida
Top Contributor
450 reviews 450 reviews
53 hotel reviews
Reviews in 137 cities Reviews in 137 cities
235 helpful votes 235 helpful votes
3 of 5 stars Reviewed August 31, 2013

The first impression is quite nice and the front desk staff was friendly and informative. I'm not sure about 3.5 stars, but it definitely merits three.

We usually reserve a king room but got a deal on a hotel website and ended up with a double queen, which actually worked out well. The extra bed became ideal space for easy access to all our luggage.

Everything seemed new and well maintained. The furnishings were early American and provided for cozy ambiance.

The bed was very comfortable, but the pillows were half-size and far too soft.
The room darkening curtains facilitate sleeping in.

The hotel provides Aveda shampoo, conditioner, and bar soap, but there was no body lotion. I don't think I've ever stayed at a 3-star hotel that didn't provide skin lotion.

The bathroom is small - not much room for personal care items - and the tub is too narrow.
One of our key cards didn't work, and the other worked sometimes.

Another missing feature was a full length mirror - always noticeable when it's not there.
There was a mini-refridge, but no microwave.

We loved the Keurig coffee maker, but there was no Half & Half, so you either drink your coffee black, use fake powdered creamer, or make a trip to the lobby to find the real stuff.

I got up and closed the bathroom door at 6:00 a.m. when the shower in the adjacent room came on with a roar.
I could also hear hall noise as people were leaving in the morning. The rooms don't have good soundproofing.

At check-in, the front desk gave us two $25 coupons for the spa up the hill. A couple's massage is normally priced $250 so, had we used the coupons, it would have been $200.

We were also given a $25 coupon for the restaurant on the hill. Neither of us are enough of a "foodie" to spend a hundred fifty bucks eating a meal, minus discount.
We did check out the restaurant though, for grins. It seemed stuffy, pretentious. I wouldn't have enjoyed it at half price.

For what we paid, the room was a good value. I would have been dissatisfied had we paid full price.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hartford
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 29, 2013

I am out 100 nights a year. I got this for $65 plus on priceline. its close to 3.5 stars. The property is quiet and rooms are good sized. I asked for an upgrade and was put in a king with bunks even though alone. I ordered "carry out" from the restaurant up the hill and it was excellent though limited menu. There is also room service. There were negative reviews of the restaurant up the hill but if I did not have a major project to work on i would have eaten there. The ambiance is incredible. I would stay on this property again. Ludlow is 2 miles down the road and the restaurants were packed. Many good options.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, MA
Top Contributor
287 reviews 287 reviews
48 hotel reviews
Reviews in 91 cities Reviews in 91 cities
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed August 25, 2013

I got a Groupon for this hotel, so we took a girls' trip up to the area. The hotel was easy to find and right off of the main road. The building struck us as more motelish than resorty. The lobby was big and had a sort of mountainy feel to it. The girls at the front desk were nice & friendly, but seemed a little disorganized at check in and check out. We had a suite and were told to park around back and use the side door, which was closer. Very confusing, as there were no outside signs directing and many doors. A property map would be very helpful, also because the restaurant, outdoor, pool, & spa were located up the hill at the Castle. The whole setup of this place was a little odd and didn't feel like a resort, but the suites were awesome and the amenities were nice...indoor & outdoor pool, spa, there's a little arcade/game room for the kids, etc.

The suite was really nice and plenty of room for 4 adults...full sized kitchen, stocked with supplies, fireplace, large bathroom including washer/dryer, Aveda products, jacuzzi tub, and luxurious Turkish Towel Co towels. We were an end unit, so very quiet. The bed was comfy and not only a queen size pullout sofa in the living room, but a twin pullout chair also! Plenty of storage between closets and drawers, although some kind of storage shelf in the bathroom would've been nice.

Amenities were great! The indoor pool was nice to have and enjoyed the jacuzzi. Everything was kept very clean and nice pool towels were provided at the front desk. We absolutely loved the outdoor pool! Such a tranquil, garden atmosphere. Definitely more of an adult vibe, which we loved! Can't say enough wonderful things about the spa. The girl I talked to at the desk was so nice, accommodating, and informative. Smaller spa, but had a nice changing room, sauna, and little relaxation/waiting area. Bottled water, robes, and slippers were provided. We all had great facials and massages. They also have a pretty nice looking workout room and carry the full Aveda line.

The hotel was convenient to Okemo Mountain and Ludlow. Definitely would be a great base camp for a ski trip, as there were nice amenities for après ski! They're also pet friendly!

Room Tip: Suites are great for 4 people or a family! Regular rooms are in the front wing and suites are in th...
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  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Greenbush, New York, United States
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 25, 2013

We stayed at this Hotel on Groupon price ($193 for two nights, plus the $25 dollar credit towards the spa and another for the restaurant). The bed, (they didn't have any King size beds, so my husband and I ended up getting the double queen room), were comfortable, however we could hear the exit doors closing, the kids next door rough housing. So like other reviews before us, I do have to admit the walls were a bit thin. The shower had inconsistent pressure, and you had to get the dial just right so the water didn't fluctuate between hot and cold.

The "deluxe continental complimentary" breakfast..the only deluxe was.."yeah scrambled egg". No this isn't a plural typo, the egg was at best- one and half egg, a random cut strawberry, and pastries to your eye candy picking. For $9.95 per person, we were hoping that at least a waffle iron would be present. The ambiance at the Castle (more like stone mansion) was very lovely.
The actual dinner menu was well over-priced, (nothing really under $50 per plate) and being foodies, I could make the selections at home and for less. So we opted to go eat in town for some local flavor; Sam's steakhouse, (they are open till 9/10pm which is great for late night eaters), The Downtown Grocery, (which you will need reservations), and the Hatchery (breakfast and lunch)..were all reasonable and incredible, (which reviews will soon follow)

NOW the coup de gras--was the Aveda product endorsed spa. We got the couple massage package, this was actually the first time we had a professional massage. Kris and Deena were amazing, personable, friendly, and overall experience=FANTASTIC! The entire staff as well were genuinely customer service friendly. Which another bonus was the complimentary Aveda products at the hotel.

The hot tub at both the hotel and stone mansion were great.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Pointe at Castle Hill Resort

Address: 2940 Route 103, Cavendish, VT 05142
Location: United States > Vermont > Cavendish
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Swimming Pool
Hotel Style:
Ranked #2 of 2 Hotels in Cavendish
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Pointe at Castle Hill Resort 3.5*
Number of rooms: 96
Official Description (provided by the hotel):
Situated amidst the natural beauty of the Green Mountains in southern Vermont, and just a short distance from Okemo Mountain, the contemporary and family-friendly The Pointe at Castle Hill Resort and Spa, offers one of Vermont’s most picturesque yet intimate settings for a family vacation, meeting, conference, or ski getaway.With a choice of recently renovated, comfortable and spacious accommodations — rooms with queen or king beds, extra-large family rooms, or family suites — all of our guests at The Pointe Hotel will enjoy the modern conveniences and wide variety of amenities we offer, including flat-screen TV, refrigerator, coffee/tea maker, hair dryer, and bathrooms with complimentary toiletries. ... more   less 
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Also Known As:
The Pointe, a Castle Hill Resort Hotel Cavendish
Pointe At Castle Hill Hotel
Clarion Cavendish
The Pointe At Castle Hill Resort Vermont/Cavendish

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