They misrepresented the Hotel purposefully, luring guests under the pretense of the real Castle hotel and spa. It is NOT!
On our second day the room was not redone at 4:00 pm after a long day of skiing. We could have over looked this if it were not for the fact that we had no towels to shower for dinner. We asked for towels and were told none were available.We insisted on getting some towels and were finally given four only to realize that they were stained and dirty. Brown water from the shower was the finishing straw that caused us to leave the hotel and cut our ski trip short. We were promised a free breakfast to make up for the missteps by the hotel, they would not give us a refund so we will seek relief from American Express which will back us up and not pay this hotel for their willful false advertising and mis-managment. This is a Clarion property. Find another place!!!
- Official Description (provided by the hotel):
- Situated amidst the natural beauty of the Green Mountains in southern Vermont, and just a short distance from Okemo Mountain, the contemporary and family-friendly The Pointe at Castle Hill Resort and Spa, offers one of Vermont’s most picturesque yet intimate settings for a family vacation, meeting, conference, or ski getaway.With a choice of recently renovated, comfortable and spacious accommodations — rooms with queen or king beds, extra-large family rooms, or family suites — all of our guests at The Pointe Hotel will enjoy the modern conveniences and wide variety of amenities we offer, including flat-screen TV, refrigerator, coffee/tea maker, hair dryer, and bathrooms with complimentary toiletries. ... more less
- Reservation Options:
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- Also Known As:
- The Pointe, a Castle Hill Resort Hotel Cavendish
- Pointe At Castle Hill Hotel
- Clarion Cavendish
- The Pointe At Castle Hill Resort Vermont/Cavendish