I stayed one night in the eco-conscious Hotel Vermont on a spur-of-the-moment trip to Burlington and I enjoyed my stay. The staff was very welcoming in that Vermont kind of way and the room was attractive and comfortable. Travelling on my own, I stayed in the least expensive and I presume smallest of the rooms, which was more than adequate for one person; two people staying longer might want to consider a larger room. The bed was perhaps the most comfortable I've ever slept in in a hotel, the walk-in shower (no tub) was roomy, both armchair and desk chair very comfortable and well-designed. I very much liked the "green" features - dispensers for shampoo, etc, a water bottle to be filled in the hall from either still or sparking dispensers, the absence of an ice machine, replaced by a freezer load of bagged ice, etc. On the other hand, the hotel is new and still needs perhaps a bit of a re-think. There was no little table on which to put a drink while sitting in the reclining armchair. The only place for my coffee was on the floor, an arrangement that is bound to lead to spills. While the more expensive accommodations provide Tivoli radios, there was no radio of any sort in my room. An alarm clock (though attractively designed) is not a substitute and I had to listen to the morning news on my computer.. While Tivolis might be stretching it a bit, a humbler marque might be considered. After all, though mine was the least expensive room, it is far from cheap by Burlington standards. Finally, and this is something I have a feeling will be hard to fix - I stayed during a heat wave and thus had to have the central a/c running. It made a noise like a large truck every time it started up (which was frequently, due to the heat). Since the window in the room is operable, I suspect that most of the time air conditioning is not a factor, but it was loud enough that I had to use the closed captioning on the TV to avoid cranking the sound up too loud. One other policy note - apparently one is charged an immediate $50 cancellation fee on booking, which is perfectly fine with me, but I think this ought to appear on the website or at least the booking agent should inform the prospective guest at the time.
I've gone on at some length largely because I have the sense that the management might actually be listening to constructive criticism. Nothing I've said should be construed so as to discourage a stay. The Hotel Vermont is a very attractive choice.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thanks so much for your very thoughtful review, we really appreciate the detailed feedback and suggestions you provided helping us improve our rooms (such as the suggestion for a small table by the Ekorness chair). We are also considering installing Tivoli radios in all rooms since they have been received so well by guests staying in the top floor rooms where we currently have them versus using low quality clock radios or iPod docks often used in hotels - stand by and we wil provide updates.
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As far as the experience with the air conditioner - we are indeed experiencing very high temperatures and humidity levels, causing the a/c system to start up frequently. We have however been able to make adjustments and would love to hear more details about the specific room you stayed in and if it would not be too much trouble to let us know this, we would greatly appreciate it.
Finally: the $50 cancellation fee is a puzzle we would love to resolve! Would you be willing to contact Deb our reservations manager (through our toll free number in our listing above)? - we really would like to learn what happened since we do not have such a policy in place and would never want this to be a surprise to anyone. I am very sorry this showed on your credit card.
Your closing comments are extremely kind and appreciated - constructive criticism is so important to the success of any business, and we are thankful for you giving us the opportunity to learn from your experience.
We hope to see you back soon; please stop by so we can thank you in person.
Hans van Wees
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.