The bathroom had not been cleaned between guests, evidenced by a dirty toilet and sink. The windows were streaky. I found trash on the bedside table from previous guests. The outside walls were hardly soundproof. The quality of construction was poor for a new and modern hotel. As for Juniper, there are certainly better restaurants in Burlington. The food was overly salty and poorly prepared for enjoying textures and flavors. The chef needs more experience. Additionally, the floor was dirtywith leftover construction dust. Do they not clean anywhere? Nothing about this hotel screamed "Vermont" to me except the trying-too-hard Vermont Magazines on the desks and the wasted sap buckets filled with dying plants. There were no eco-friendly or "green" updates that I would have expected of new construction. As for the "Vermont" wood and stone, the 600 miles they traveled for various building supplies covers a lot more than the Green Mountain State. Fake. I will never go back.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 8, 2013
Thank you very much for your valuable insight and feedback about your experience at Hotel Vermont. We are terribly sorry for the short fall in housekeeping, and there is no excuse for less than immaculate rooms. That being said, this information will greatly aid us in the training of our team members and the implementation of procedures to ensure that similar instances do not occur in the future.
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We are so glad that you mention the relationship of Hotel Vermont to the state of Vermont. Hotel Vermont is locally owned and we feel extremely fortunate to be able to have access to, and share with our guests, the incredible resources available in our state. Your comments remind us to provide better ways to communicate the story of Hotel Vermont with our guests and steps to do so have been taken and I want to thank you for pointing out this shortfall and opportunity.
In order to provide context to the effort that went into developing Hotel Vermont, and to the benefit of readers of this review, the following highlights may explain who we are and what our guests may expect when staying at Hotel Vermont. I apologize in advance for the lengthy response.
From local architects Smith Buckley, to local interior design firm Truex Cullins Interiors, to local general contractor PC Construction to numerous local subcontractors including Lacaillade Masonry, a family business from Huntington, Vermont, steel contractors from Morrisville, concrete manufacturers from Middlebury and other local electricians, plumbers, carpenters, painters, etc. Hotel Vermont is a "grounds up" local hotel, providing close to a hundred construction jobs over an 18 month period in our area.
Tens of additional local partnerships were carefully built with Vermont companies and artisans highlighting Vermont products and materials throughout the common spaces and in the bedrooms. A few examples of this include: reclaimed, antique oak wood floors in Juniper Bar and Restaurant, sourced from Marshfield, lobby furniture made by Beeken Parsons in Shelburne using 100% sustainably harvested timbers from Shelburne Farms, restaurant furniture and lobby sectional by Barre artisan Robert Beal, cabinetry and oak paneling (12,000 linear feet!) by Tom Moore and Sons from Underhill Center, Vermont. The polished cement floor in our lobby is by Mike Frost from Charlotte with shells and stones from Charlotte and Shelburne beach along the shores of Lake Champlain. Architectural ceilings, bell carts and iron details were made by artist Larz Allen, Jeffersonville, Vermont.
All art in the public spaces as well as the bed rooms is created by Vermont artists, highlighted by the large artwork in the main lobby by West Hartford, Vermont artist Duncan Johnson made entirely from found wood. We have videos available about Duncan as well as local crafts and artisan partners; Trip Advisor does not allow posting of links and we will make these available through our website shortly.
Through a partnership with Lunaroma Aromatherapy in Burlington, Vermont we developed our own line of natural and organic bath products. Our 100% woolen blankets in the hotel rooms were made by Johnson Woolen Mills from Johnson, Vermont - a 4th generation family business, pre-dating the Civil War (1842).
Juniper Restaurant is where our on-going partnerships with the local partners flourishis! From whey-fed pork from Waitsfield, to our dedication to showcase every Vermont distilled liquor made by the 12 craft distilleries in our state. Vermont born, raised and trained chef Doug Paine embraces every seasonally available resource our state has to offer, grown and produced by dozens of local farms, bakeries and other food suppliers.
The entire team at Hotel Vermont, over 75 Vermonters whose livelihood is connected to the success of Hotel Vermont, is extremely proud to share all the above, and many more local products and experiences with guests of the hotel. Everyone cares deeply about our state, our community, our hotel and most of all about providing a warm and welcoming environment to our guests.
We are very sorry we did not meet your expectations during your visit, and we do look forward to an opportunity to welcome you back at Hotel Vermont at which time it would be my honor to personally share Hotel Vermont's story with you and provide a tour of our hotel. Please feel free to call me directly at 802-651-0080.
Hans van Wees - Host and General Manager at Hotel Vermont
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.