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“Don't do it!” 1 of 5 stars
Review of Econo Lodge

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Econo Lodge
2.0 of 5 Hotel   |   515 Canal St, Brattleboro, VT 05301   |  
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Ranked #5 of 12 hotels in Brattleboro
Burlington, Vermont
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Don't do it!”
1 of 5 stars Reviewed August 17, 2013

This hotel was the absolute WORST customer service experience of my life. We had a block of rooms reserved and they started charging us for extra people. Since when is 3 people in a 2 bed hotel room an issue? The staff was so rude and unhelpful. It wasn't clean! People seem to live here and drink in the back area of the hotel at night, which is scary when you're just trying to get to your car. Save your self the hassle of this place and stay somewhere else!

  • Stayed August 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
econolodgevt402, Guest Relations Manager at Econo Lodge, responded to this review, January 13, 2014
Thank you for sparing some time to put in a review. We will speak to our staff about their availability and clarify our extra person policy. We have had some guests who enjoy a few drinks but we take caution and monitor them if their behavior gets over board. Your safety and comfort are on the top of our priorities. Please reconsider next time, we can assure you the place gets peaceful.
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63 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Baltimore, Maryland
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
63 helpful votes 63 helpful votes
2 of 5 stars Reviewed August 9, 2013

We stayed here for two nights while attending a memorial service for a family member. The room was old and outdated but clean. We had booked two rooms and asked that they be close to each other. We were given two rooms with a room booked by another group in between. One would not think this was a big deal except the people appeared to live at the hotel and were grilling and drinking beer in front of their hotel room. I was traveling with two small children and did not want this going on in front of my room. We asked to change rooms and were told that we could not change rooms unless we promised that we had not touched anything in the hotel. Luckily, we had not even entered the room. They then gave us another room. The second night there, a little league group appeared to be staying at the hotel and the kids were running up and down the halls every night. Not really the hotels fault, but noisy and annoying nonetheless. You can walk many places from here, though I did not.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
econolodgevt402, Guest Relations Manager at Econo Lodge, responded to this review, January 13, 2014
Thank you for your spending a few moments to review us. It must have been difficult to extend your patience at a trying time. We do not wish to add stress to your already burdened situation; we did try to make your stay as comfortable as possible. We appreciate that you have recognized that the other guests' behavior are beyond our control. We hope that if you should soon need a bed to sleep in it would be in one of our rooms.
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New York, New York, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 7, 2013

Very clean, tremendous customer services. Good Location, easy to walk , taxi or public transportation . For the price you can't ask for more , i would recommended . If you want more than that , maybe a expensive one.

Room Tip: We took a room at first label, easy in and out.
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  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
econolodgevt402, Guest Relations Manager at Econo Lodge, responded to this review, January 13, 2014
We could not ask for a more from what you have said. Indeed, we offer as much as we can within our budget range. We are glad that you are satisfied with them enough to deserve a recommendation. Should you need a budget hotel sometime in the future, please know that you are more than welcome to stay with us again.
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Cary, North Carolina
Senior Contributor
45 reviews 45 reviews
42 hotel reviews
Reviews in 33 cities Reviews in 33 cities
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed July 30, 2013

Large drab but clean room, very dark, sort of depressing. We could not get the Internet to work in the room, although it worked fine in the office area despite the manager's claim that there was a working router right outside our room. Surprisingly a decent sized pool and its a good location near the interstate and a short hop into town. The breakfast was slightly just above average too.

Room Tip: I guess its a choice. Our room was at the end and very drab, but it was the furthest away from the...
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  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
econolodgevt402, Guest Relations Manager at Econo Lodge, responded to this review, January 13, 2014
We are grateful for your review. We will certainly look into the lighting of our rooms if they are too dark. About the internet connection, we will have to look further to see what happened and what can be done; sometimes technology can be tricky. Thank you for making us a choice and for sharing this tip to the other readers as well.
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Aberdeen, Maryland
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 3, 2013

The place is excellent and recently updated I stayed last year at this econolodge and my wife liked the service so she booked this motel and we found much better then last year. I seen they're putting very best to update the place phase chance to stay in their newly renovated room clean and perfect in every thing. I. Recommend this place.

Room Tip: Room with 2queen bed where we stayed very comfortable beds excellent updates. I enjoyed my stayed
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
econolodgevt402, Guest Relations Manager at Econo Lodge, responded to this review, January 14, 2014
Your recommendation of our hotel is highly appreciated, especially that part when you pointed out that we have improved from the last time you visited. We surely are doing our best to keep up with our clients' demands. Having been recommended like this makes all our efforts worth it. We are happy to bring a smile to our customer's face. We hope this means a future booking in our hotel
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Green Bay, Wisconsin
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed June 12, 2013

There aren't many options in Brattleboro and this suited us just fine. Nothin fancy but its clean, maybe a tad outdated for some. If the towns in Vermont weren't so isolated & there were more options I'd say the value could be better but it is what it is. A clean motel room

  • Stayed June 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
econolodgevt402, Guest Relations Manager at Econo Lodge, responded to this review, January 14, 2014
Thank you for sharing your opinion regarding your stay with us. Yes, folks have different tastes and while some like modern, a few are still conservative. And while we look into upgrading our property, it most important to ensure you will have a comfortortable stay. We are pleased to have served you then and will be so when you decide to come back.
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springwater
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 28, 2013

This is a very dirty hotel. The shower and bathroom was full of mold and mildew. The tile grout was pure black. The heaters blow dust and and are very loud. We were out of town and the general manager wouldn't give us are refund. We were forced to stay.

  • Stayed May 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
econolodgevt402, Guest Relations Manager at Econo Lodge, responded to this review, January 14, 2014
We thank you for your comment about our hotel. We understand that sanitation is of utmost importance. We will have another look at how our cleanliness is maintained to see if we missed anything. We will do everything to ensure you all have sparkling clean amenities. We assure you the next time you pass by that you will notice the difference.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Econo Lodge

Address: 515 Canal St, Brattleboro, VT 05301
Phone Number:
Location: United States > Vermont > Brattleboro
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #5 of 12 hotels in Brattleboro
Price Range (Based on Average Rates): $
Hotel Class:2 star — Econo Lodge 2*
Reservation Options:
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Also Known As:
Econo Lodge Brattleboro
Brattleboro Econo Lodge

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