I'm a food service professional, former management professor, hospitality consultant, and professional chef, so it pains me to ever slag a restaurant, but in this case I just have to tell the truth. The main reason for this is when I was standing at the door on a recent visit listening to the host tell some people who were complaining about the long wait for their food, that "that's just the way it is with the Backside..." and kind of just gave them the hairy eyeball. I mean, I know they take forever, but I really didn't realize they so fully understood it and that they just don't care. I always chalked it up to the fact that the staff are not really professionals and figured one day they'd figure it out. Turns out they understand perfectly how bad they are, but don't give a damn.
So, I heard those remarks and sat down with the party I was with. You see, it was a morning after a wedding brunch and the bride and groom wanted to go to the Backside, so in these situations you just go. But there were 8 of us and we were the only people in the whole restaurant and we didn't get our food for nearly 2 hours. I'm not kidding! Nearly 2 hours! One couple left because they had children with them and the children just couldn't wait anymore. After about 45 minutes I just started laughing internally because it was so amazing to see this kind of thing. I actually offered my help to the waitress. I said, "If you all need help, I'd be happy to jump on the line and cook this food." She laughed and said they didn't need help. She knows me... she knows I'm a chef... and she had to know this was totally unacceptable. But still, she just thought it was par for the course.
Anyway, the food is never really any good... but there aren't a lot of options in Brattleboro for breakfast so people keep going back. I would never recommend The Backside and encourage anyone who asks to go to Coffee Country and get the best breakfast sandwich in town, served with a smile and an attitude that suggest they are genuinely happy to see you.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.