Let's start from the pros:
1. The inn keeper, Travis, was extremely helpful and friendly. He did the best he could. Nobody could have done a better job. Travis, if you are seeing this, we want to thank you again!
2. The location is very close to the mountain, and easy to find. There is a 7-eleven within walking distance.
3. Pet friendly.
4. The bed was actually quite comfortable, and the comforter was warm too.
5. The restaurant has good selection of beers.
Okay...the cons...where do I start...
1. Our room was Tourmaline. It was near one of the entrances. You could hear everyone who enters or exists the building, especially at night. And I had no idea why lots of people came in and out almost every midnight, making a lot of noise. I did not expect nightlife to be so active there as in New York City.
2. Our room was separated with another room by a door. Literally, you could hear everything very clearly from the other room, including their sex life.
3. Our room was cold. The heater was just a little over body temperature, even when it's set to the highest temperature. The room temperature could not gone up to 70. The staff came into our room in the day to turn down the heater when we were away. So when we came back, the room temperature was in the lower 60s, and it took a few hours to feel warm again.
4. The inn was just too old. Carpets were dirty, things were not well maintained.
5. Cleanness was a big problem. We found bloody stains on one side of our comforter, and lipstick marks on the other side. It was disgusting. And both my girlfriend and I felt uncomfortable walking on the carpet bare foot.
6. Although the bed and the comforter were both comfortable, the pillows weren't of the same quality at all.
7. The hotel's breakfast was not quite good. Very cold not-so-delicious-or-fresh muffins, some juice, coffee, instant oatmeal, that's about it. Sometimes things even run out. Travis was usually there to help, but you can't make something out of nothing.
8. We had a sad dinner in the Fat Spy Tavern on our first night. We were told by the waitress that they took reservations only that night, but in fact there was at least 7-8 empty tables, which were actually never taken that night. A gentleman before us and a lady with her two sons behind us were told the same thing and they all left. We asked that we lived in the inn and whether could order to our room. Then the waitress led us to the bar and said someone would be with us soon. We saw 4-5 waiters running in and out busily serving probably less than 10 tables, but nobody came to us until 20 mins later. We ended up eating at the bar. By the time we got our burgers, it had been 1 hour. The food was okay, but not cheap. The restaurant was so inefficiently managed.
I would never go back.
Rooms near the entrance won't be quiet.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
From the owners of the Stone’s Lodge;
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The comments made by this reviewer and others over the past year are, sadly, mostly accurate.
When we opened the Lodge in the Fall of 2010, we were fully committed to giving our guests a home away from home and were genuinely excited and pleased about the reviews the Inn received in that first season.
Believing the Inn to be good hands and operating smoothly, we returned to work overseas. Since our departure, the state of the Inn and recent reviews demonstrated a marked decline and our efforts to correct these deficiencies from overseas were unsuccessful.
In June, my wife Yana and I made the only decision left to us which was to return and rebuild what was once an excellent reputation. We have cleaned house and invested heavily in restoring the inn to the kind of place that earned the Inn consistent 4 and 5 start reviews. Readers need do no more than look at the reviews from the 2010-2011 season to appreciate the difference between then and now.
The bottom line is that we’re back! We re-open the Hotel on June 15 and committed to deliver inviting the warm and inviting atmosphere that was the Hallmark of our first Season. Yana is again managing the Inn and is anxious to show our guests the kind of service and comfort that she was famous for.
For those guests who have experienced a sub-standard experience in our absence we sincerely apologize and promise that should you be willing to give us another chance that we will do all we can to make that experience a positive and memorable one.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.