We arrived in Vernal in thick fog from Salt Lake City about 7:45 pm. I had specifically requested a room with two beds for my family. We checked in and went to our room only to find we had one bed. So, we went back down to the desk to ask for the room we reserved. There was a young girl working the front desk that was obviously relatively new to the job. I've been that girl so I politely pointed out that I had reserved a room with two beds. She told me she saw that on the reservation but they had no other rooms. (Why didn't she say something before we checked in? Thought this but didn't say it - I was being nice.) I asked if there was a rollaway we could use. No, they don't have rollaways. I told her, very nicely that I needed another bed for my family. She asked if a pull out couch would do. "Yes, that would do nicely, and the room rate will be as if I were in the room i reserved?" "Oh yes."
We moved to our new room and it was nice. A little oddly renovated - The closet was in the bathroom... but it didn't matter. It was getting late and the town was obviously closing down. We had been travelling all day and needed to get some food. We moved our luggage to the new room and I went to the front desk to return the key to our first room. This is when I am told that, no the room rate will not be the same afterall and we would have to move the next day. I was again very polite but told her that was impossible. I appreciated the effort to put us in an appropriately appointed room but that I would be unable to move the next day. In the meantime the young lady is on the phone with her general manager asking her what to do. By now over an hour has passed. I spoke to the general manager on the phone. The conversation started poorly when she demanded to know why i was being so unreasonable. She said they made a mistake and wanted to know why i couldn't just move the next day. Again, I felt as though I remained polite, but firm, and told her this was not possible, my family had plans and I could not and would not move. She did offer to get us rooms in another motel. However, we were travelling with another couple and had only one rental car. At this point and hour and a half had passed, we had not had dinner, and it seemed unreasonable to change motels at this late time when we had a room that wouls suit our purposes.
Finally she told us to just stay in the room but I would never be allowed back in that Best Western again! I made sure that I was staying at the two bed rate I had originally reserved and she told my yes. I said thank you very much and we went off in search of dinner only to learn that most everything closes down in Vernal about 9:00pm.
The hotel itself was okay. It was clean. The two rooms I saw had fridges and microwaves. The bed was comfortable and temperature regulation in the room was good. Because we were there during a warm up there was a lot of snow melt so it probably isn't fair to comment on the outside appearance - it was muddy. There is a safety issue I think because the gutters leak so bad that it causes a great deal of ice build up in the parking area - you really have to be careful. Finally, I was very surprised that they did not offer at least a continental breakfast.
The Best Western Antlers is more in line with an Econo Lodge/Super 8. It is definitely overpriced and not a good value for your money.
Even if I had received good customer service I probably would not stay in this motel again. I certainly cannot recommend it to anyone. There appeared to be a very nice Holiday Inn Express right down the road
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- Also Known As:
- Best Western Hotel Antlers
- Best Western Vernal
- Vernal Best Western
- BEST WESTERN Antlers Vernal, Utah