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“1st stay was great - 2nd was disappointing” 1 of 5 stars
Review of Holiday Inn Express Hotel & Suites Tooele

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Holiday Inn Express Hotel & Suites Tooele
2.5 of 5 Hotel   |   1531 North Main, Tooele, UT 84074   |  
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Ranked #4 of 8 hotels in Tooele
Park City, Utah
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
“1st stay was great - 2nd was disappointing”
1 of 5 stars Reviewed March 25, 2012 via mobile

We stayed here a couple of times when we were moving into the area and house hunting.

1st stay was great, and we enjoyed the hotel.

2nd stay.... My wife left her flat iron in the room when we checked out. We called there the next day, and they said they found it, great! We drove back up, and when we asked the girl a the front desk, she said that someone came in already and asked for it...and that hey even gave my wife's name.
1st off, nobody knew we stayed there and lost it that didnt work there.
2 nd, we have one of the most uncommon last names you could think of.
I called the girl on it, and she turned red. She started to say she knew where it really went, but stopped after she said it. She then said said "well, we rent responsible, so good luck buying another one".
I realize it was only the actions of one or two people, but those people represent the hotel. I am sad because his is here I would have sent people, as it is one of the nicer hotels in town.

Stayed January 2012
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie C, General Manager at Holiday Inn Express Hotel & Suites Tooele, responded to this review, March 28, 2012
We do apologize for the experience that these guests had in January. When the gentleman contacted the hotel and stated he would return to pick up his wife’s flat iron we were happy to help. A gentleman did come into the hotel and stated he was there to pick up his wife’s hair flat iron, which was around the time we were expecting the husband to come in. Knowing we were expecting the gentleman we gave the flat iron to him. It was shortly after this that the gentleman who originally called came into the hotel and asked for the flat iron. When we realized the mistake we apologized for the misunderstanding that had happened. It was a coincidence that two men would come into the hotel shortly after one another asking for their wives flat irons, when we only had one in the lost and found. We truly apologize for the inconvenience this has caused and we truly hope that you will giveus another chance or stay at another Holiday Inn Express.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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24 people have reviewed this hotel

Traveler rating
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    1
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See reviews for
4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Any
English first
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 3, 2011 via mobile

I had to come here for a work trip. I noticed the rooms were very clean, very large, and the rate was reasonable. Overall a great stay.

  • Stayed November 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary
Top Contributor
129 reviews 129 reviews
82 hotel reviews
Reviews in 70 cities Reviews in 70 cities
84 helpful votes 84 helpful votes
5 of 5 stars Reviewed September 19, 2011

We stayed two nights at the Holiday Inn Express in Wingate. It was everything you expect from a HIE, and in a good location with a couple of good restaurants next door. Like most HIEs, it was a little pricey, but the consistent quality is there, which is what I like about this chain. One small complaint, the toilet paper was not changed, but there was a roll handy.

  • Stayed September 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cornwall
Top Contributor
81 reviews 81 reviews
28 hotel reviews
Reviews in 29 cities Reviews in 29 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed September 14, 2010

Incredibly welcoming staff; superb rooms and facilities. If anything should ever take you to Salt Lake City, try staying here instead. Cannot rate it highly enough.

Stayed September 2010, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 10, 2010

I've stayed at a lot of hotels for work and no where have I seen a lady that went completely out of her way to help us in any way possible. The hotel was kind of "as expected" but even after 56 days in the same hotel we knew we had the best rooms around, because we had Betty.

  • Stayed March 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Al
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed April 5, 2010

Stayed for 2 nights and it is nice and new and a decent place to stay. I wish the refrigerator also had the mini-freezer in it like most other places. Walmart is walking distance away along with several restaurants, and businesses. Someone screwed up when they checked me in and had me down for only 1 night so the items in the refrigerator got thrown out by room service when I came back from working...not happy about that. I complained and didn't ask for compensation...however, when I checked my bill they only charged me (my employer) for 1 night, so they tryed to do well it seems. Nice breakfast in the mornings, I didn't have time to check much else out...maybe next time.

Stayed April 2010, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Top Contributor
145 reviews 145 reviews
51 hotel reviews
Reviews in 54 cities Reviews in 54 cities
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed March 2, 2010

Nothing amazing, but solid service you grow to expect from a Holiday Inn. Good full breakfast (cereal, juice, coffee, fruit, yogurt, bagels, hb eggs, etc.) We stayed here 3 days. Gym is really small, but they have passes to the Golds Gym (which is about 1 mile down the road). Pool / jacuzzi small but clean. Nice onsite laundry. Rooms are standard and very well kept. Nice small refrig, micro and coffee pot in room. Free wi-fi, no wired style internet avail, so you must have wi-fi capable computer. Front desk staff was helpful and nice. Only distractor was the day we checked in (about 4:20p) rooms still werent cleaned and ready and we got the impression we were checking in too early, despite the time. Not a huge deal as 2 of the 4 rooms we had were avail, so everyone was able to drop gear in a room before our first mttg at 5:30pm. Business center w/ 2 computers and printer if you need. Nice extended lobby for small group mttgs, with great lighting, tables and coffee. Cookies at 5pm ! Plenty of restaurants within walking distance. Walmart about 2000 yds away. Albertsons Grocery store just 5 blocks up the road. No other big box stores, no starbucks but good local alternatives.

  • Stayed March 2010, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Hotel & Suites Tooele

Address: 1531 North Main, Tooele, UT 84074
Phone Number:
Location: United States > Utah > Tooele
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 8 hotels in Tooele
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Tooele 2.5*
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites - Tooele, Utah. This beautiful hotel is near the Oquirrh Mountain s Settlement Canyon & minutes from the Tooele Army Depot, Dugway Proving Grounds, & Wal-Mart Distribution Center. There is plenty of activity in this serene atmosphere at Deseret Peak Complex, Black Rock Raceway, Miller Motorsports Park, Utah Firefighters Museum, Oquirrh Mountain Mining Museum, Tooele Valley Railroad Museum, & Benson Gristmill near Stansbury Park. The hotel is also near, Stansbury Mountains, Grantsville Reservoir, South Willow Canyon, & the Deseret Peak Wilderness Area. Annual events: Hellfire Rocket Launch, Tooele Arts Festival, Tooele County Festival of the Old West, Miss Tooele Pageant, Tooele County Fair, PCR Rodeo, & more.Guests will be comfortable in a traditional room or a spacious suite in the Holiday Inn Express Hotel & Suites in Tooele, Utah. Amenities include complimentary hot breakfast, complimentary high speed wired or wireless internet, voice mail, pool/spa, exercise room, business library, & guest laundry. Each beautiful room features a coffee maker, hair dryer, clock radio & more. Reserve our professional meeting room for your meetings or family gatherings.Our Hospitality Promise is to make your stay a success. If your stay isn t satisfactory, we promise to make it right, or you won t pay for that part of your stay. ... more   less 
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Also Known As:
Holiday Inn Tooele
Tooele Holiday Inn
Holiday Inn Express Hotel & Suites Tooele Utah

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