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“A huge disappointment” 1 of 5 stars
Review of Sundance Resort

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Sundance Resort
4.0 of 5 Resort   |   8841 N Alpine Loop Road, Sundance, UT 84604   |  
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Hotel amenities
Ranked #1 of 1 Hotels in Sundance
Durham,uk
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
“A huge disappointment”
1 of 5 stars Reviewed June 21, 2014 via mobile

We had been planning and trying to get to Sundance for some years.
Eventually we got there this year.

What a huge disappointment... Huge being an understatement.

A lot is lost in the details, and it feels like a place trading on a name and a famous patron/ owner, rather than somewhere that I would expect to be world class.

As we arrived, it wasn't hugely busy. We had driven down from Jackson in Wyoming , and as such were somewhat weary.

The welcome at reception was nice enough, and we were given the rules of the resort. NO NOISE after 10:30... Quiet time.... Awesome we thought.

We venture up to the cabin, with the young bellboy who helped us settle in.

All good so far.

After going out for dinner, we relax back at the cabin.

Firstly the blinds failed... We had to get creative to get some privacy.

10:30 comes and goes, and our neighbours are still making an unholy noise. We leave it until 11, and then called down... Oh, we will send security up sir... ( great! )... Until no security comes, and the racket still goes on until midnight or beyond.

Next morning .. Down at reception, we make a point of asking what failed..

It has to be said, the receptionist was plain confrontational at first... Until the truth about Sundance comes out....

THEY SIMPLY CANT STOP the noise, from "owners"... What? What owners?

Well the dirty secret that at the time of booking is, this is a vacation ownership resort. Only renters get the noise rules it seems... Owners, have no such restrictions.

Huffed we go out for the day.

Upon return, after gettin a bit of shopping to cook in that night... We find the fridge totally broken...so iced up, that I could get a fist between the door and the frame! No good to store fresh food.

Back to reception for another frosty confrontation.

Without going into detail, we got moved... A larger cabin, but what a hike to get to it. From nearest carpark to room was up a lot of steps ( at altitude ). This place would be utterly unsuitable for anybody not so good on their feet.

After moving rooms, we report that my wife's phone charger was in the first room. We ask the concierge if they can retrieve it.

The night came and went without incident after that...

Still no phone charger.

To this day... Still no phone charger... A few emails later... Before and after getting home, no response.


Sundance is not cheap, nor is it good, luxurious, or truly represented.

We won't be going back, that's for sure. Highly disappointed.

Stayed May 2014, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SundanceResort1, Guest Relations Manager at Sundance Resort, responded to this review, June 26, 2014
Let me just start with a sincere apology for the experience that you and your wife had while visiting Sundance Resort. I am sorry that you were offered excuses rather than solutions and that our staff did a poor job of following through with some of the issues you encountered. We appreciate you taking the time to write this review as we look at this as an opportunity to help better train our staff and make the Sundance experience a positive one for everyone who visits. Many of the inconveniences that you encountered during your stay should have been easily fixable by our staff or should not have been an issue in the first place. To start, we try to have our housekeeping and maintenance staff do regular inspections of all of our units to ensure that everything (blinds, refrigerators, etc.) is in working order for our guests. As for the noise from the guests staying next to you, the information that our Front Desk staff gave you was incorrect. All guests, including the owners of the units, are required to follow the rules and policies that we have in place at the Resort to ensure comfort and enjoyment for everyone. We apologize that you were given the wrong information and that one of our Safety Officers did not make it up to speak with the disruptive guests. There may have been an emergency somewhere on property that they had to attend to that distracted them from checking in on your unit and the disturbance. We will continue to train our Front Desk staff on all of the appropriate lodging and property policies as well as ensure that our Safety Officers are checking on disruption calls as quickly as they are able to. Lastly, we would like to apologize for the concierge and bell staff not being able to retrieve your wife’s phone charger for you. We would be happy to replace the charger and send you a new one. And, again, we will be speaking with our entire concierge and bell staff to ensure they follow up on all guest requests like this one and make sure it has been taken care of in a timely manner, especially before the guest leaves the Resort. We again apologize for the unfortunate experience you had and would love to have you return to Sundance and give us the chance to offer you an experience that would both live up to and exceed all of your expectations.
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224 reviews from our community

Traveler rating
    149
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See reviews for
52
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • French first
  • German first
  • Swedish first
  • Any
English first
Pathankot, India
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 19, 2014

This is simply the place to be during the festival. Great staff, great food, great fun. If you want it for the festival, book early early early. This one takes planning and its all worth it . As an Indian visiting America, I had to have all my plans in order well in advance. I may only get to do this once in this lifetime, but it was worth it both in terms of money and in terms of experience. Thank you Sundance

  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SundanceResort1, Guest Relations Manager at Sundance Resort, responded to this review, June 26, 2014
We are delighted to hear that you and your friends had such a wonderful experience during your stay at Sundance Resort, especially during the Film Festival. It is such a unique and exciting time of year around the State and the Resort and we are thrilled you were able to come to Utah to experience it. You are also wise to share the information that it is much advised to book early for this busy and exciting time of year. Thank you for taking the time to write this review and we hope that you will make it back to stay at Sundance again for the Festival or any of our other events and recreational activities.
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Bucharest, Romania
1 review
5 of 5 stars Reviewed June 11, 2014

Sundance resort was founded by Robert Redfort in 1969. It is the one of the most beautiful and relaxing places I have been in America!! If you, my dear tourist has this luck to visit Utah please o and spend one night there. You will never forget it. I am recommending this place as the place of fresh air, fresh green, cold water-flow, wild animals, good wine and food, luxury apartments and outdoor cinema!!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SundanceResort1, Guest Relations Manager at Sundance Resort, responded to this review, June 26, 2014
Those of us who are lucky enough to work at Sundance Resort like to think of it as our home away from home, and we are so glad to hear that it felt like this for you as well. It sounds like you were able to enjoy the true beauty and peace of Sundance and see what Mr. Redford has envisioned for his Resort all these years. We hope that you will be able to visit Utah and Sundance Resort in the future and look forward to seeing you again.
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Park City, Utah
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 14, 2014

My twins and Husband surprised me with a weekend getaway to Sundance for Mothers Day. Just what I needed. :) The SPA was relaxing and peaceful. Chloe gave me one of the Best facials with massage I've ever had! And of course the Tree Room was a 10 like Always! My favorite restaurant in Summit County. If you need a getaway from your busy, cell phone, work, kid life, this is definitely The place to go. The stream going thru Sundance is my favorite sound to relax next to and read a book, take a nap. And if you want to get a hike in, definitely ride the chairlift up and hike to the waterfall!
Thank you Sundance for a memorable weekend! 10's all around!!
Tania- Very happy wife/mom :)

Stayed May 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SundanceResort1, Guest Relations Manager at Sundance Resort, responded to this review, June 3, 2014
Tania, thank you so much for taking the time to submit a review on your recent stay at Sundance Resort. We are delighted to hear that you had a pleasant time while you were here. What a fun and thoughtful Mother’s Day gift from your family. It sounds like you were able to take advantage of many of the activities and accommodations that Sundance has to offer in the spring and summer. We are so glad that the Spa and Tree Room staff was able to help make your stay here so enjoyable. We hope that you and your family will return to Sundance Resort again soon for another stay and perhaps one of our many other outdoor recreational activities or Summer Events.
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Suncrest Utah
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 1, 2014

This is the second time my wife and I stayed in the cabins at Sundance, and much like the first it was everything we hoped for. The private hot tube was awesome, we were able to have some cheese and fruit as we watched the snow cover the resort all from the comfort of the hot tube. The fireplace was great along with the bed, the staff was very helpful and polite and made us feel like we were the only ones on the mountain. Can't wait to go back, if you wondering if Sundance is worth the trip, stop, and do it. Redford hit a home run with this spot.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SundanceResort1, Guest Relations Manager at Sundance Resort, responded to this review, June 3, 2014
Bart, we appreciate you taking the time to write a review on your trip to Sundance Resort back in January. We are so glad that you chose to return to Sundance again and had such an enjoyable stay. We are pleased to hear that you were able to enjoy so many of the comforts that our lodging accommodations have to offer as well as take pleasure in the beautiful winter atmosphere. We hope that you will be returning again soon, and please let us know if our staff can help with any questions or information that you might want on future visits to Sundance Resort.
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Kuala Lumpur, Malaysia
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
Reviews in 9 cities Reviews in 9 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed April 16, 2014

Stayed here for two nights with a few friends during mid February. The food is great, especially the breakfast. The staff are also exceptionally good. And the rooms, you get the feeling like you are in a cabin in the woods. Real cozy and comfortable, just like the bed. I enjoyed my stay here. Only complaint was that the room service was not prompt. The view out here is also great. Even more so after we went to the bar and knocked back a few cold ones. Would recommend.

  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Top Contributor
170 reviews 170 reviews
71 hotel reviews
Reviews in 101 cities Reviews in 101 cities
147 helpful votes 147 helpful votes
5 of 5 stars Reviewed April 9, 2014

This review is for Sundance as a whole, so it includes the resort, ski hill and resto.

In a nutshell, the Sundance Resort exceeded our expectations on every account: from the reception office, to the ski instructor dude, to our suite, to the lift operator dudes, to the rental shop dudes (and dudettes) to the restaurant staff (and food), tot the maintenance staff, o the ski slope itself and the views it provided, and the resort as a whole….

Our rustic loft suite had a full, albeit small, kitchen with all the basics to prepare just about every meal during our week stay. A stop (and return trip upon seeing that we actually had a full kitchen) at Winfoods, about 20 minutes away was all we needed to stock up for the week…. Our suite had a pull-out couch/bed for our 2 young boys…. It was fine for them, but for adults, it would have made for some uncomfortable sleeping. Plus, i could see it getting a bit tight with older kids, but for a family of 4, with little kids, it's perfect..... Our unit also had a washer/dryer, which was unexpected. Glad we had it! The unit was cleaned and tidied each day. The only complaint i have is the loft, where the master bed was, got hot each night. We opened the skylight and that helped some, but not as much as you might think. Since it appears these suites don't have AC, i would imagine it would murderously hot in the summer. Also, it's worth noting, each suite is privately owned, so they're likely to be furnished differently.

The resort as a whole, including the ski hill, was low key. Mid-week, we took a break and went to Park City (our first visit) and honestly, after driving thru for a few minutes, we agreed we were glad we were staying at Sundance, and not at over-commercialized Park City….. That said, if you're looking for a ski holiday with a Disneyland-type experience with the shopping, nightlife and all the bling that goes with it, then Sundance is probably not for you. Then again, if you'd like some of that experience, but would prefer a quiet stay, Park City is only 30 minutes from Sundance…….

I'm not a downhiller, but an avid XC skier, so my mini review of the ski hill is from the perspective of a beginner….. The ski hill has about 2100 feet of vertical, which i'm guessing is on the low side for a western ski resort…. But there was plenty of green skiing for beginners like me. My boys snowboarded and found themselves on some blues after awhile. The lift attendants were on the ball and were cool about slowing the chairs for us each time we got on….. When you got to the top of the first ski lift, the views were INCREDIBLE, and i was told, the top of the back hill was even more stunning, but everything back there is blue and black, so we didn't go….. The snow was your typical spring conditions, which is fine by me---anything is better than brown ground! The crowds were next to nothing--Spring skiing ROCKS! The lower trails were groomed each night. The ski rental shop was a good experience. My wife took a snowboard lesson and she thought the instructor was great. The only disappointment was they closed the Nordic Center just before we got there, so i schlepped our XC skis out there for nothing!!

For our anniversary, we ate the Foundry Grill. Everything was fresh and delicious. My chicken pesto pizza was great, and that's coming from a pizza foodie from Chicago! The rustic atmosphere was the best. And the waiting area just outside the restaurant was a great place to take a break from skiing and to hang…. My wife got some work done there, along with a few others……

From what i can tell, the lodging costs seem to be on the higher side, the mid-range resto (Foundry Grill) was fairly reasonable, and the skiing costs (lift tix and rentals) were literally only a few bucks more per day than the local ski hills in the Midwest…. That said, overall, Sundance works out to be a bit pricey for a lengthly stay, but if you prepare most/all of your meals, and bring your own gear, you'll save a ton of $$$….

So, in conclusion, we absolutely LOVED Sundance, so much so, we extended our stay an extra night. TA will only let me give it a 5, but if i could give it a 10, i would……………

Room Tip: They're all good, even the ones without a view, like ours....
See more room tips
  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Sundance Resort

Address: 8841 N Alpine Loop Road, Sundance, UT 84604
Phone Number:
Location: United States > Utah > Wasatch Range > Sundance
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Sundance
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sundance Resort 4*
Official Description (provided by the hotel):
The Sundance Resort, founded by Robert Redford in 1969, is a four season luxury mountain resort that radiates the art of untouched nature. We offer alpine skiing and snowboarding in winter; hiking, biking, fly fishing and horseback riding in the summer and a variety of art classes and spa treatments year round. Choose one of our rustic rooms, suites or Mountain Homes with full kitchens to begin your Sundance journey. Our distinctive dining experience is a delicious exploration into fresh, local, and organic dishes showcasing the farm-to-table philosophy. Also, hosting an event at the base of Mt. Timpanogos surrounded by nature is a surreal experience to add to any special occasion, retreat or business meeting. Relaxtion awaits you at Sundance Mountain Resort. ... more   less 
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Also Known As:
Sundance Hotel Sundance
Sundance Resort Utah

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