My daughter (27) and I spent 5 days solely at the Sundance Resort this summer. It was everything the website stated, and more. I was prepared to deal with some unpleasantries mentioned in some other trip advisor reviews, and I never encountered anything except a very high level of professionalism from every single resort employee, no matter their position.
The nuts and bolts: The rooms are very comfortable, spacious and nicely decorated. Our bed was comfortable, with nice linen, no lumps or pits. They give you plenty of pillows, and even extras in the closet. Our room was one of the farthest out, and was a walk to get to, but we were also able to park very close if we chose to drive. Plus, the resort has drivers who can pick you up and take you to your room almost instantly. The longest we waited for a ride was about 5 minutes. I've waited longer in larger hotels. We enjoyed walking, but if you have mobility issues, there are a lot of stairs, but there are plenty of options.
The restaurants were top notch. I liked the flexibility of the dining as a whole. They cover it all, from deli to fine dining, and everything we ate was beautifully prepared. The decor is beautifully done, and no matter how many times we ate in the same room, we found something new to look at. The Owl Bar is the resorts bar/pub, and I highly recommend that a casual evening be spent there. My daughter and I had the pleasure of meeting some great folks, and got to enjoy live music from a fantastic local band.
The Art Shack. Truth be told, it's the resorts art shack that brought us to Sundance. My daughter is a research scientist, but relaxes by creating jewelry. The art shack has a jewelry silversmithing class, and since the purpose of our trip was to just relax, why not spend it learning something new. She ended up making 4 gorgeous rings. The instructors were very professional and kind. They spent quality time explaining the art and process. It inspired us to take one of the other art classes that they offer, pottery. We had such a good time, and were taught so well, that we've decided to buy our own potters wheel. The art shack also offers drawing/painting and photography. We will definitely do those upon our return.
We took advantage of the spa and got much needed massages. The massage therapists we had were very good. They both were cognizant of our needs. I can confidently say that the experience was exceptional for both of us. One of the best massages that both of us have ever had.
A local gentleman suggested that we get our lunch from the deli and take the ski lift on a round trip to have the best view any lunch can offer. He was right, and we will never forget that one of a kind view of Utah. The ride is an hour round trip and worth a day trip to the resort for that very reason.
We purchased a package that included horseback riding and mountain biking with our nightly rate. The horseback ride was one of the nicest I've ever done on a vacation. Our trail guide was kind, professional and was clearly meant for this line of work. It was the highlight of the trip for me. The downhill biking was nice. We were fitted on two cruisers and we spent the morning following the Provo River. When we finished, the resort sent our guide, Owen, to pick us up. He was a very kind and professional gentleman.
The grounds are beautiful and maintained at a very high level. It is easy to see why so many creative types of people visit. It's truly inspirational. You never feel as if you're in a big resort. It's creatively laid out to give the impression that it's intimate. Well done.
It seemed as if the resort genuinely wanted us to have a good time. We were constantly asked if we needed anything, and if we did, there was no hesitation. Our Concierge, Kimberlee was very helpful. She even called us prior to our visit to prearrange our activities so that we didn't waste a moment while at the resort. That was very impressive and only further demonstrates their high level of service.
I highly recommend that you visit this resort, no matter what the season is.