The staff at the Hyatt House went far beyond what I would expect for service at this level hotel. The front desk staff were friendly and helpful. They answered questions about the ski shuttles, scheduled shuttle service, and sold us ski lift passes. Check in was a little slow but very friendly. There are amazing views of the mountains from two directions outside this hotel.
We reserved 3 rooms for our party. The suites had a kitchen with full fridge, stovetop, microwave, dishwasher, dishes, pans and utensils. The bedroom had a king size bed, the living room had a pull out couch bed, but my 18 year old son, never pulled it out. He slept on the couch, he thought it was comfortable. The bathroom was clean with a large shower (no tub). Be advised: The water is very soft, and it is quite difficult to get the shampoo and conditioner out of your hair! Housekeeping did a great job and was very cheery (Arielle.)
There are lots of people cooking in this hotel. Lots of ethnic food smells, so...don't freak out! To the person who cooked the salmon croquettes in the hotel on Tuesday, march 4th: That is a FOUL!!! No cooking of salmon in hotels or offices! And microwaving it the next day? Should be an Intentional foul resulting in ejection! The first night we bought steaks at the grocery and used the hotel's awesome (and clean) gas grill. Very high powered gas gill finished our steaks to medium rare in 6 minutes. The gas grill is under a patio with tables near the pool and hot tub. The hot tub and heated pool are perfect for after skiing. The pool was bathwater warm for the first 3 days and refreshingly cool for the last 2 days. I'd say someone complained the pool was TOO warm!
Now to the controversial free breakfast and reception... I say "controversial" because some people thought the offerings were great, and some people did not. I personally thought the food offerings were generous and pretty good for the most part. A budgeting traveler could definitely eat 2 meals here. Some of the items were not top quality, but other items were quite good. Here is what the offerings were when I stayed:
Everyday for breakfast: made to order omelets, juice, oatmeal, cereals, fresh fruits, yogurt, bagels, cream cheese, OJ, apple juice, milk, coffee
Everyday for afternoon reception: veggies and dip, hummus and pita chips, tortilla chips and salsa, hot, fresh cookies, beer, wine, sodas
From unreliable memory:
Monday Breakfast- Scrambled eggs, potatoes, bacon, french toast
Monday reception- Hot pretzels, spinach cheese dip, breadsticks w/mozzarella and marinara sauce, chili
Tuesday breakfast- Scrambled eggs, pancakes, sausage
Tuesday reception- Nachos, chili, ??
Wednesday breakfast-Scrambled eggs, potatoes, bacon, french toast
Wednesday reception- Chicken wings (buffalo and various sauces), chicken noodle soup, salami and swiss cheese, crackers
Thursday breakfast-Scrambled eggs, pancakes, sausage
Thursday reception- Pizza, chili, salad bar
The staff at the breakfast and reception were super nice. There did not seem to be a limit on beer or wine- I'm sure if you are drunk you'd be cut off, but my friends who drink had 3 beers or wines each night.
The hotel is about 1 mile from every conceivable retail establishment in the USA. Salt Lake City is a very generic city, with few unique restaurants or stores. You can find every restaurant or store that you can find at home within about 2 miles of this hotel so don't sweat it if you forget something!