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“Excellent customer service!” 5 of 5 stars
Review of BEST WESTERN PLUS CottonTree Inn

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BEST WESTERN PLUS CottonTree Inn
2.5 of 5 Hotel   |   10695 Auto Mall Drive, Sandy, UT 84070   |  
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Ranked #1 of 10 hotels in Sandy
Meridian, Idaho
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Excellent customer service!”
5 of 5 stars Reviewed September 30, 2013

From the moment we walked in we were treated like first class visitors. Danna was so wonderful and sweet, and it was even 9:30 at night! The breakfast was great. Quite a nice selection with waffles, eggs, cereal, toast, bacon, sausage, yogurt and different types of beverages as well. I would recommend this hotel to anyone. The location is perfect, right across the street from shopping. I would definitely stay there again!

Room Tip: We stayed in one of their suites. Very comfortable and roomy. It's located at the end of the h...
See more room tips
  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CottonTree-Sandy, Front Office Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review, November 19, 2013
Thank you for your sweet comments. We love our staff and our guests! Being across the street from South Town Mall also has its perks :)

Sincerely,

SuzI Summer
Front Office Manager
801-523-8484
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235 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
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  • English first
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English first
Seattle, United States
1 review
1 of 5 stars Reviewed September 28, 2013

Someone (probably maid service) went through my suitcase (which I carried onto the plane) and took my jewelry. It was not expensive but I was in town for my sister's funeral and had planned on wearing the jewelry. This was about the last thing I needed to deal with. Never again will I stay at this hotel or this chain.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CottonTree-Sandy, Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review, October 14, 2013
Diane,

I'd like to express my sincere condolences on the loss of your sister.
In regards to your missing Jewelry, I have checked with both my front desk staff and
Housekeeping Manager who were unaware of the missing jewelry.
In addition I have personally checked all items in lost and found to make sure there was no oversight.
We have tried to reach you several times with the number we have on file, It
is my hope that the non reply indicates that you may have found the jewelry
Please contact me directly if I can be of further assistance.

Again, my apologies and condolences.

Kristen Fortie
AGM
Best Western PLUS CottonTree-Sandy
801-523-8484
Kristen@bwcti.com
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Sandy, UT, United States
1 review
4 of 5 stars Reviewed September 18, 2013

Hotel is easy to drive to and close to restaurants and SLC Community College for my meetings. The breakfast has many choices, coffee is good. Cookies and fresh water with oranges are great at check in. Staff very friendly and helpful. Bed is comfortable and rooms are clean with plenty of space. Comfortable chair to relax in. Thank you.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CottonTree-Sandy, Director of Sales at BEST WESTERN PLUS CottonTree Inn, responded to this review, October 9, 2013
Hi Darla,

Thank you so much for your wonderful feedback of our property. We always aim to provide all of our guests with a wonderful stay. We hope to you see you soon!

Best regards,

Lidia Hernandez
Assistant Sales Director
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Sarasota, United States
1 review
5 of 5 stars Reviewed September 17, 2013

Stayed at this hotel for 2 weeks. The staff was excellent, the room was clean, and it is located near shopping, restaurants and movie theaters. Great place to stay. I would do it again. There was a few times where I called the front desk and they responded quickly. I needed extra towels once, and help with the television set once. I also used the fitness room, ate the breakfast, and used the guest laundry room.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CottonTree-Sandy, Front Office Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review, October 15, 2013
Thank you kindly for your wonderful review! We genuinely appreciate the feedback. Knowing that our 24hr fitness center came in handy is almost as pleasing to hear as the fact that you think our staff is great (we do too)! Please let me know when you will be in town next as I'd love to arrange your reservation for you.

Sincerely,

Suzi Summer
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 15, 2013

My family and I recently stayed here. Everything was going well when the smoke alarm started beeping. Initially help was questionable however the manager stepped in and saved the day. He went above and beyond the call of duty. I was so impressed. We will definitely stay there again.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CottonTree-Sandy, Director of Sales at BEST WESTERN PLUS CottonTree Inn, responded to this review, October 14, 2013
Hi J B,

We truly apologize for the inconvenience with the fire alarm during your stay. I will have to say, it’s not the great sound you want to hear when you are staying at a hotel. Like you said we are very grateful of having an amazing manager like Josh to save the day. Thank you for you feedback, and hope to see you soon!

Warm regards,
Lidia Hernandez
Assistant Sales Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Red Wing, Minnesota
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 8, 2013

Best Western has really stepped it up this is my second Best Western I've stayed in on this trip and I've been impressed with both of them.

I have noticed however that the best rates are only available on the website.

The Cotton Tree Inn is the typical suburban hotel. It is clean, comfortable and convenient.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CottonTree-Sandy, Front Office Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review, October 15, 2013
Thank you for your kind review. Each Best Western is individually owned and operated which in the past has made it more difficult to streamline brand standards. However recent changes have made it possible to give consumers more choice and clarity easing their decision making process, by creating three distinct brands...Best Western, Best Western Plus and Best Western Premier.
We are a Plus property which is everything you would expect from a Best Western hotel with extra style, comfort and service. This includes bigger beds and top quality bedding, extended breakfast range with local specialties, warm cookies on arrival, 24 hour pool, jacuzzi & fitness center, additional complimentary toiletries and increased comfort and technology to make working and relaxing in the room even more enjoyable.
Again I truly appreciate your feedback and hope the above better explains the changes you have recently seen in Best Western...We are striving to be your brand of choice.

Warm Regards,

Suzi Summer
'Front Office Manager
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Sandy, Utah, United States
1 review
5 of 5 stars Reviewed September 2, 2013

I stay at the Best Western (Cotton Inn) hotel in Sandy, Utah, during an 8 day business/conference meeting in the city. My stay at the Best Western was one of the best experience I've had since traveling for business purposes several years ago. The employee and staff were very personable and approachable when I had questions regarding amenities and local area establishments. I would definitely schedule by next business trip in the area with the Best Western hotel in Sandy, Utah. The free breakfast was also very good.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CottonTree-Sandy, Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review, October 14, 2013
Anthony,

What a wonderful compliment!
All of us here pride ourselves on giving the best customer service possible.
Thank you for taking the time to share with others your great experience.

Hope to see you again soon.

Sincerely,

Kristen Fortie
AGM
Best Western Plus CottonTree Inn
Kristen@bwcti.com
801-523-8484
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS CottonTree Inn

Address: 10695 Auto Mall Drive, Sandy, UT 84070
Phone Number:
Location: United States > Utah > Wasatch Range > Sandy
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Sandy
#1 Business Hotel in Sandy
#3 Romantic Hotel in Sandy
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS CottonTree Inn 2.5*
Official Description (provided by the hotel):
2014 Newly remodeled rooms!Enjoy the Greatest Snow On Earth at some of the world's greatest ski resorts, only minutes from the Sandy Best Western CottonTree Inn. Located just a stone's throw away from the mighty Wasatch Mountains, you can enjoy all that nature has to offer, from hiking and fishing to skiing and golf. The cosmopolitan center of downtown Salt Lake City offers numerous activities including shopping, pro basketball, hockey, baseball, galleries, breweries and many fine restaurants. The Sandy Best Western CottonTree Inn is located minutes away from Interstate 15 and I-215, near key activities and attractions. Great ski rates! ... more   less 
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Also Known As:
Best Western Plus Cottontree Hotel Sandy
Best Western Sandy
Sandy Best Western
BEST WESTERN PLUS CottonTree Inn Sandy, Utah

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